Collaborate with your peers on business solutions that you can implement right away, elevate your team and your leadership skills to reach new heights, and innovate your workflow and #cashflowpositive service offerings with business education at the NCPA 2023 Annual Convention. Our team is hard at work curating a lineup of cutting-edge programs tailored for you and your business. You can’t afford not to come. Here’s a sampling of what you can expect:

Value Innovation Through Payer, Pharmacy Network Partnerships (Non-CE)

Pull up a chair for this fireside chat with CPESN® USA’s Alison Haas and leaders from UnitedHealthcare and CarelonRx to discuss their partnerships with the national pharmacy network. Panelists Kristi Fowler and Stacey Decembrele will describe their approaches to integrating community pharmacy to care delivery, some of the barriers they’ve faced, as well as innovations focused on improved health outcomes and cost savings.

Kristi Fowler, BSPharm, RPh, director, Medicaid pharmacy capability and growth, UnitedHealthcare Community & State; Stacey Decembrele, staff VP, pharmacy network management and strategy, CarelonRx; Alison Hass, PharmD, Owner, Jackson Pharmacy & Wellness Center, director of value-based contracting at CPESN

What's in the Forecast? A Look Ahead at Future Medicare Contracts

With the DIR hangover around the corner and some unfavorable contract trends seen for 2024, many pharmacies find themselves hunkering down to weather the storm. Nevertheless, the PBM response to eliminating retroactive DIR fees gives us a good prediction of what to expect – and more importantly – how to prepare for future contract seasons. Join pharmacy owner/s Charlie Hartig and Scott Pace as they review recent contract trends and share evaluation strategies to deploy this spring as you consider proposed contracts for 2025. Walk away with the tools to make evidence-based contract decisions based on your data, so you are not caught in the rain.

Charlie Hartig, PharmD, JD, CEO, Hartig Drug; Peter Kounelis, RPh, MBA, Vice President, Elevate Provider Network, AmerisourceBergen

Pharmacist and Pharmacy Technician Learning Objectives:

  1. Describe the evolution of pharmacy contracts over the past three years.

  2. Discuss the impact of the Medicare Part D Final Rule eliminating retroactive DIR fees has on your patients and pharmacy.

  3. Discuss best practices for analyzing your pharmacy data to make evidence-based contract decisions.

Cash Pay, Cost Plus and Membership Programs – Emerging Revenue Models

Pharmacists have been working for years to expand the services they can offer to their patients, and wrestling with payment models that simply don’t work for pharmacies. An innovative group of pharmacists are changing the game – adopting “cash pay,” “cost plus,” and “direct care” models. Learn about the obstacles they’ve faced, the lessons they’ve learned and the path that they are paving to bring these models into the mainstream.

Dave Sosnow, MBA, Co-Founder and CEO, Benri Health

Pharmacist and Pharmacy Technician Learning Objectives:

  1. Define cash-pay and membership-based pharmacy models.

  2. Discuss best practices for integrating membership-based programs into your pharmacy operations, including technology and staffing requirements.

  3. Describe different approaches to promoting membership-based programs, crafting a compelling service offering, and measuring the impact on your business.

Pharmacy Profitability Power-Up:
Your Checklist to Unleashing Your Competitive Edge

Pharmacy owner and EPIC Rx CEO Brian Hose focuses time and energy managing many often-overlooked areas of his business to stay competitive to today's market, and he has pulled his tips and tricks into an actionable checklist to help you optimize various facets of your own business. Whether it’s negotiating contracts, looking at the cost of vials and labels, or maximizing profitability on clinical services, there are dollars hidden in plain sight. Walk away with an action plan to power-up your own profitability.

Brian Hose, PharmD, CEO, Epic Rx and owner, Sharpsburg Pharmacy

Pharmacist and Pharmacy Technician Learning Objectives:

  • Discuss strategies to analyze and adapt your pricing structure to remain competitive in the market and continue providing value to your patients.

  • Identify key operational areas that impact efficiency and cost-effectiveness.

  • Develop a systematic approach to inventory management, minimizing waste and optimizing turnover.

Thriving With Specialty Lite:
Optimizing Operations and Resources

Discover the untapped potential of specialty lite services as Mark Ey of CARE Pharmacies unveils opportunities to optimize your pharmacy's efficiency and profitability while providing enhanced patient care. Learn how to retain patients and serve as your referral sources’ trusted gatekeepers, preventing migration to mail-order or PBM-run specialty pharmacies, and how to transform your pharmacy into a valuable partner for health care providers and manufacturers while generating revenue.

Mark Ey, RPh, vice president of operations, CARE Pharmacies

Pharmacist and Pharmacy Technician Learning Objectives:

  • Identify and assess existing specialty lite practices within your pharmacy operations, recognizing opportunities for optimization and enhanced patient care.

  • Discuss strategies to effectively position your community pharmacy as a valuable partner for health care providers and manufacturers, establishing collaborative relationships that contribute to revenue generation.

  • Describe patient-centered approaches to specialty lite pharmacy services to ensure the best possible care for specialty patients and increase overall profitability.

Remodeling Your Pharmacy
(And Your Mindset) For Growth

Painting walls and changing the flooring may provide instant gratification, but it doesn't move the revenue needle alone. Renowned industry veteran Gabe Trahan believes you have to revitalize your store with purposeful changes to attract and retain patients. In this quick session, gain insights into why marketing and goal setting are so important when making physical changes to your store. Learn why focusing solely on cosmetic upgrades won’t drive significant growth and why customer acquisition should be a top priority.

Gabe Trahan, (retired) front-end expert

Pharmacist and Pharmacy Technician Learning Objectives:

  • Discuss strategies for telling your community and the media about your pharmacy’s revitalization plan.

  • Identify OTC categories that need to be increased in department size and/or repositioned to meet the surge of interest brought on by recent health concerns.

  • Describe how to use sales data to inform remodeling decisions.

AI-Powered Pharmacy: Embracing Innovation for Better Patient Outcomes and Business Growth
for Better Patient Outcomes and Business Growth

In this session, we will explore the incredible potential of artificial intelligence tools like ChatGPT in revolutionizing pharmacy practice and their impact on patient care, operational efficiency, and business growth. Learn what AI is and how it is being used in health care. Discover opportunities for community pharmacies to adopt AI and walk away with valuable insights on how it can help your team save time and unlock new opportunities.

Ravi Patel, PharmD, MBA, MS, School of Pharmacy, University of Pittsburgh

Pharmacist and Pharmacy Technician Learning Objectives

  • Review the fundamental concepts of artificial intelligence and their applications in pharmacy practice, including ethical considerations.

  • Identify practical ways to integrate AI tools into daily pharmacy operations to enhance efficiencies and improve patient care.

  • Outline strategies for leveraging AI to contribute to pharmacy growth opportunities and future concerns.

Combating Prescription Drug Diversion

Prescription drug diversion has changed a lot from the old days of the “Holy Trinity.” This session will identify current trends in prescription drug diversion used by prescribers and patients to illegally obtain controlled substances. It will cover tips and techniques for your pharmacy team to use in identifying and countering these disturbing trends, and also detail how documenting legitimate patient care should be part of your due diligence to avoid potential problems.

Donnie Sullivan, RPh, PhD, professor of clinical pharmacy, Ohio State University College of Pharmacy

Pharmacist and Pharmacy Technician Learning Objectives:

  • Explain current trends in prescription drug diversion.

  • Describe tools and tips you can use in practice to avoid prescription drug diversion.

  • Discuss the proper use of prescription monitoring programs and documentation to avoid potential problems with controlled substance dispensing.

The ROI for Adding UTI, Nutrient Depletion, and Other Unique Point-of-Care Tests to Your Service Portfolio

Pharmacy owner Jen Palazzolo has made point-of-care testing opportunities a foundation for driving new cash-based revenue through her doors. Join for a showcase of unique opportunities for expansion that you may not have considered, and leave with ideas for how these services can lead to paid consults and personalized supplement recommendations.

Jennifer Palazzolo, RPh, owner, Flatirons Family Pharmacy

Pharmacist and Pharmacy Technician Learning Objectives:

  • List untapped opportunities for expanding your service portfolio with unique point-of-care tests.

  • Discuss effective strategies to implement point-of-care testing services while optimizing workflow, appointments, and curbside testing.

  • Describe how adding unique point-of-care testing opportunities can lead to additional pharmacist consultations and personalized supplement recommendations.

Shoot the Breeze®:
Point-of-Care Testing

Got a question about point-of-care testing? Ask it! Have a pearl to share? Share it! Join other community pharmacy teams from across the country for a free-flowing, non-CE conversation with each other where point-of-care testing takes center stage. Workflow best practices, technology, vendor partners, test and treat – everything is on the table. Discover firsthand what’s working well in other pharmacies and bring home achievable concepts that will transform your point-of-care business.

Unraveling the Impact of Hormones on the Brain:
Insights Into Cognitive Function and Emotional Well-Being

Compounding expert Sara Hover demystifies the intricate and fascinating relationship between female hormones and their effects on the brain in this program. Discover how understanding hormonal fluctuations can help your team address conditions like premenstrual syndrome, postpartum depression, and menopause-related mood disorders, driving customer satisfaction and loyalty. Stay ahead of the competition by offering cutting-edge products and personalized health care approaches for women's mental well-being. Walk away feeling empowered to unleash the potential of hormonal health for new business growth opportunities.

Sara Hover, RPh, FAARM, director of clinical services, PCCA

Pharmacist and Pharmacy Technician Learning Objectives:

  • Discuss the fundamentals of female hormones, including estradiol and progesterone and their roles beyond reproduction.

  • Describe the influence of female hormones on emotional well-being, mood regulation, and mental health, including the potential implications for conditions such as premenstrual syndrome, postpartum depression and menopause-related mood disorders.

  • Discuss recent research findings on the effects of hormone therapy, hormonal contraceptives and natural hormonal fluctuations on brain health and cognitive performance.

We Don't Have Time for That!
— Eliminating the Excuses and Starting New Services

Don't think you have time to start that patient care service you've been hearing about? The truth is that you might be afraid of the unknown and the potential failure. As a support staff member, you are a vital member of the team. Hear how your peers have overcome fears and challenges with implementing new services and leave with actionable steps for adopting a growth mindset and creating a positive workplace culture that promotes professional development.

Christine Cline-Dahlman, CPhT, program coordinator, CPESN USA; PharmTechForward, LLC; Tiffany Capps, CPhT, pharmacy operations manager, Galloway-Sands Pharmacy

Pharmacist and Pharmacy Technician Learning Objectives:

  • Identify common excuses for not implementing new clinical services.

  • Discuss strategies for overcoming these obstacles and creating a positive workplace culture that promotes growth and development.

  • Outline the skill set needed to implement new services, including roles for pharmacists, pharmacy technicians, and support staff.

Shoot the Breeze®
Quick-Hitting Money-Makers

Gather community pharmacy teams from around the country in one room and what do you get? You get a gold mine of successful money-making ideas and a networking group like no other. Join us for a free-flowing conversation where everyone shares revenue-generating concepts that are working well in their business and brings home successful, implementable ideas!

Three Ways to Help Patients Navigate the Medicare Maze During Open Enrollment (And Throughout the Year)

When they found their pharmacy was out of network for a major Medicare plan in their area for 2023, pharmacy owners Dared and Renee Price got to work helping more than 600 patients sift through the insurance maze in a matter of a few weeks. As both a health insurance agent and pharmacist, Renee brought extra value to her patients and pharmacies. Join the Prices as they share their experience developing a process for contacting Medicare beneficiaries across multiple locations, setting up appointments, and the benefits they've seen having an insurance agent on staff to help patients navigate their Medicare options.

Dared and Renee Price, PharmDs, co-owners, Price Pharmacies, Inc.

Pharmacist and Pharmacy Technician Learning Objectives:

  • Describe three best practices for helping patients navigate Medicare options.

  • Explain the role of a pharmacy-based insurance agent, including training requirements.

  • Discuss workflow tools to analyze pharmacy data around plans and maximize efficiencies related to insurance consultations.

Technology to the Rescue!
Efficiency Solutions From Your Peers

Pharmacy owner and NCPA Technology Committee Chair Ashley Moose will walk you through real-life examples demonstrating how peers have utilized the technology at their fingertips to work smarter, not harder. Everything is on the table — from helpful reports to pull in your pharmacy management system and GPS delivery apps to inexpensive, online tracking tools. Walk away with technology hacks that will maximize your efficiencies and minimize wasted resources.

Ashley Moose, PharmD, BCACP, co-owner, Moose Pharmacy, director of network development and marketing, CPESN USA

Pharmacist and Pharmacy Technician Learning Objectives:

  • Discuss real-life examples of technology utilization in pharmacy operations.

  • Review effective strategies for leveraging pharmacy management system reports to improve efficiency.

  • Discuss cost-effective online tools to streamline workflow and maximize efficiency.

Maximizing Profits Online: Leveraging
a High-Performing Website for Effective Marketing, Conversions, and Revenue Generation

In a world of two-hour delivery and purchasing at a click of a button, access untapped profits when you make it easier for consumers to shop your pharmacy's products and services 24/7. Unleash the power of your pharmacy's online presence through effective marketing strategies for e-commerce, prescription sales, and booking services. Take your business online and reach new heights of financial success.

AJ Asgari, PharmD,

Pharmacist and Pharmacy Technician Learning Objectives:

  • Describe online shopping trends and the pharmacy market opportunity they present.

  • List tools available to increase patient access to pharmacy services after hours and extend your pharmacy's brick-and-mortar business online.

  • Discuss data collection and targeting/retargeting strategies to better understand the needs of your individual patients.

Five Practical Strategies for Effective Recruitment

Are you experiencing serious challenges around recruitment? The good news is that you're not alone. The bad news: the labor market isn't changing anytime soon, so it's not getting any easier. You can't just "post and pray," hoping candidates come to you. Learn how to approach recruitment, including job ads; find candidates who add to your culture; and use retention strategies, like compensation and benefits, to attract candidates.

Britney Beck, SHRM-SCP, founder and chief people strategist, Hi-Wire HR Consulting

Pharmacist and Pharmacy Technician Learning Objectives:

  • Discuss practical strategies for recruitment.

  • Describe how employee retention impacts recruitment.

  • Describe the essential elements of a well-written job ad.

Bringing the Magic of Disney
to Your Patients' Experience

In this dynamic and entertaining session, presenter Louis Feuer will discuss how to integrate the tremendously successful Disney culture concepts, business model and scripting processes, storyboarding, guest relations, and more in your pharmacy. Have fun, get motivated, and take home some customer service pearls from the happiest place on Earth.

Louis Feuer, MA, MSW, president, Dynamic Seminars

Pharmacist and Pharmacy Technician Learning Objectives:

  • Discuss organizational culture and how key elements of the Disney culture can be integrated into your pharmacy.

  • Examine how your pharmacy can enhance its "Disney Experience."

  • Outline how Disney "scripting" can improve the patient interactions at your pharmacy.

Take 5!

Back by popular demand! Your peers will Take 5 minutes to tell you about a revenue-generating service or money-saving tip that has worked well for them. Then you'll have 10 minutes to interact, ask questions and offer suggestions. When time runs out, it's on to the next one. Of course, there's plenty of time at the NCPA 2023 Annual Convention for further one-on-one dialogue to follow up and learn more from each other.

Changes in Medicare Drug Program
Legislation and What It Means for Your Business

When the largest health care payer in the country begins negotiating drug prices, there are bound to be market shifts. Under the Inflation Reduction Act, the federal government will soon negotiate the price of a number of prescription drugs in Medicare, which will have a major impact on the patients, providers, and the pharmaceutical supply chain. CMS pharmacist John M. Coster helped shape the landmark OBRA 90 pharmacy legislation in 1990 and is now part of the new Medicare Drug Rebate and Negotiation Group. Hear his unique insights about the IRA legislation and its impact on your business and patients.

John M. Coster, PhD, RPh, Centers for Medicare & Medicaid Services, Center for Medicare

Pharmacist and Pharmacy Technician Learning Objectives:

  • Discuss the Inflation Reduction Act and important implementation dates for the negotiation program.

  • List the first 10 Medicare Part D drugs selected of negotiation by CMS.

  • Describe maximum fair price and the impact on your pharmacy business.

Reducing Employee Turnover
With Career Pathing

As your pharmacy grows its service portfolio and expands its offerings, can you articulate a career trajectory for your all-star employees? Career paths that encourage internal growth are important in supporting talented employees and keeping them on your team. Join HR expert Britney Beck as she dives into career pathing and discusses how to implement this strategy in your business.

Britney Beck, SHRM-SCP, founder and chief people strategist, Hi-Wire HR Consulting

Pharmacist and Pharmacy Technician Learning Objectives:

  • Describe career paths.

  • Discuss the benefits of career pathing.

  • List 10 steps for creating a career path.

How to Respond
to a DEA Investigation

In such a highly regulated industry, and particularly in light of the opioid crisis, there is a possibility that your pharmacy will have to respond to a DEA investigation at some point during the pharmacy's existence. Health care attorneys Jeff Baird and Brad Howard are here to help you navigate those treacherous waters. They will discuss "hot-button" issues they see related to DEA actions, and you'll walk away with tips on how to prepare for, respond to, and reduce the risk of a future DEA investigation.

Bradley Howard, Esq., Health Care Group, Brown & Fortunato, PC.; Jeffrey S. Baird, Esq., shareholder, Health Care Group, Brown & Fortunato, PC.

Pharmacist and Pharmacy Technician Learning Objectives:

  • Discuss best practices for implementing a robust compliance program.

  • List strategies to pivot a DEA or PBM investigation or audit into a "win-win" scenario.

  • Discuss how to structure a settlement.

How Electronic Health Record Access Changes the LTC Game

Nicole Schreiner of Streus Pharmacy's team was spending unnecessary time tracking down patient data readily available in electronic health records, so she worked with her facility clients to secure EHR access for her pharmacy. Now, the team accesses accurate patient histories and medication records, communicates in real-time with prescribers, and provides advanced services like antibiotic dosing and INR monitoring. Find out how she proved her case to the facility staff, the obstacles she overcame, and how your LTC operation can benefit from having data at your fingertips and seamlessly collaborating with your facility partners.

Nicole Schreiner, PharmD, owner and chief executive officer, Streu's Pharmacy Bay Natural

Pharmacist and Technician Learning Objectives:

  • Review strategies to communicate EHR access benefits to facility staff and respond to pushback.

  • Discuss how streamlined data sharing and real-time communication with prescribers can accelerate prescription processing, reduce errors, and optimize medication management workflows in your LTC pharmacy.

  • Describe advanced service opportunities and apply data-driven decisions for better outcomes and partnerships.

Your Step-by-Step Guide to Launching a Medical-at-Home Program

Lindsay Dymowski, Cofounder and President of Centennial Pharmacy Services and LTC@Home Pharmacy Network, has been successfully providing medical at-home services to her complex patient population—and getting paid for it—for over 5 years. She has worked out the answers, so you don't have to. Come find out how to qualify patients, differences in billing community versus long-term care, preventing audits, and how you can add new revenue to your bottom line—while avoiding DIR fees.

Lindsay Dymowski, president, Centennial Pharmacy Services and cofounder, LTC@Home Pharmacy Network

Pharmacist and Technician Learning Objectives:

  • Describe how to start a medical-at-home program in your pharmacy.

  • Identify patients to be reimbursed under an LTC NPI.

  • Discuss how to document patient care in a medical-at-home pharmacy setting.

Selling Your Medical-at-Home Services

Building and nurturing relationships are critical to growing your medical-at-home niche as in traditional long-term care pharmacy. Lindsay Dymowski shares how her pharmacy has found success describing the model, speaking to prescribers' pain points, and ultimately attracting new patients. Get insights on what motivates providers to recommend medical-at-home services, so you can best market to physicians and medical groups as well as to hospice, assisted living, and MCOs/ACOs. Walk away from this session with tools to identify referral sources and marketing best practices to leverage your services.


Lindsay Dymowski, president, Centennial Pharmacy Services and cofounder, LTC@Home Pharmacy Network


Pharmacist and Technician Learning Objectives:

  • Describe what patients qualify as medical-at-home patients.

  • Identify where the medical-at-home patient population is found.

  • Discuss how to build collaborative relationships with community providers.

An LTC Operations Deep Dive: Utilizing Six Sigma Methodologies to Decrease Waste and Improve Efficiencies

From Disney to Tesla to Bank of America, companies all over the world have adopted Six Sigma process improvement methodologies to decrease waste and improve efficiencies in their businesses, and you can too. LTC pharmacy operations expert Paul Shelton will examine eight key areas of pharmacy waste—defects, overproduction, waiting, non-utilized talent, transportation, inventory, motion, and excess processing—and provide opportunities for improvement with real-life examples. Walk away with the next steps to decrease your LTC workflow waste and save money.

Paul Shelton, president, PharmaComplete Consulting Services

Pharmacist and Technician Learning Objectives:

  • Describe Six Sigma methodologies and how they could be applied to your LTC pharmacy.

  • List steps in mapping workflow processes in your pharmacy.

  • Discuss key metrics to collect and analyze your efficiencies.

Demystifying Payment for Diabetes Education to Go from Set Up to PAID UP

You and your team are already educating patients with diabetes on managing the disease state and monitoring progress, yet billing can be tricky when trying to tie provider-like services performed by a pharmaCIST to the billing identifiers of a pharmACY. Pharmacy owner Travis Wolff has been helping hundreds of pharmacies like yours troubleshoot billing issues and get paid for diabetes self-management education. He's here to pull back the curtain on what DSME really is, the necessary logistics to get paid for your services, common hurdles experienced and how to avoid them, and how it can fit into your existing pharmacy workflow. Whether you want to start DSME or are stuck in claim rejections, this session is for you and your team to secure non-dispensing revenue.

Travis Wolff, PharmD, BCACP, owner, Med-World Pharmacy

Pharmacist and Technician Learning Objectives:

  • Discuss how PTAN numbers are used in billing for DSME.

  • Identify the steps needed to qualify for billing diabetes education in your pharmacy.

  • Discuss the most common claim rejections and barriers to successfully sending

  • DSME claims from a community pharmacy perspective.

Remote Physiologic Monitoring—Maximizing ROI in the Telehealth World

With telehealth services becoming exponentially more popular, the ability to monitor chronic conditions from home is more important than ever. Community pharmacist Patrick Chancy has found success in his pharmacy through providing Remote Physiologic Monitoring services in collaboration with a local physician. Join us for this session to learn how you can start providing these services and boost your non-dispensing revenue. Patrick will share insight into the hurdles you may face when getting started with RPM, provide tips on how to develop an efficient workflow, and detail how to triage the large scale of data these devices provide.

Patrick Chancy, PharmD, clinical pharmacist, Chancy Drugs-Hahira

Pharmacist and Technician Learning Objectives:

  • Describe the complexities of billing for remote physiologic monitoring services.

  • Identify which remote physiologic monitoring services would be most beneficial based on your patient population and resources.

  • Summarize workflow considerations for implementing RPM services.

Synergizing Pharmacies and Public Health: Advancing STI Care

This session will highlight successful collaborations between pharmacies and public health departments, fostering efficient STI service delivery. Our panel will dive into innovative models to bridge critical gaps, including sexual history assessments, screenings, self-testing facilitation and medication accessibility initiatives such as injectable antibiotic administration. You’ll walk away understanding how to harness your potential to drive community wellness through these synergistic efforts.

Rebekah Horowitz, JD, MPH, director of STI programs, National Association of County and City Health Officials; Tana Kaefer, PharmD, director of clinical services, Bremo Pharmacies; Joni Carroll, PharmD, assistant professor, Community Leadership and Innovation in Practice (CLIP) Center at the University of Pittsburgh School of Pharmacy; Melissa Habel, MPH, Strategic Partnerships & Planning Lead, Division of STD Prevention, Center for Disease Control

Pharmacist and Technician Learning Objectives:

  • Describe strategies to establish productive partnerships with public health departments, enhancing the reach and impact of STI care services.

  • Identify novel approaches for expanding your role in advancing community sexual health and well-being.

  • Discuss methods to overcome barriers in access, convenience, and privacy as they relate to sexual health service delivery.

Pharmacy Solutions for Opioid Use Disorder: MOUD and Stigma Reduction

This session will equip you with the knowledge to provide comprehensive care for individuals with opioid use disorder. The panelists will delve into the critical components of providing medications for opioid use disorder (MOUD) while exploring the practical aspects of implementing MOUD programs in your pharmacy. Additionally, this session will address the pervasive issue of stigma surrounding patients with substance use disorders and offer strategies to create more compassionate and supportive environments.

Tyler Varisco, PharmD, PhD, assistant professor, Department of Pharmaceutical Health Outcomes and Policy at the University of Houston College of Pharmacy; Thomas Menighan, MBA, ScD, FAPhA; Mark Garofoli, PharmD, MBA

Pharmacist and Technician Learning Objectives:

  • Describe different types of Medications for Opioid Use Disorder (MOUD) and their benefits.

  • Discuss how to integrate MOUD services into pharmacy workflow and collaborate effectively with other healthcare providers.

  • Identify the harmful effects of stigma on patients and strategies to reduce stigma in your pharmacy interactions.

Preventing Audits and Protecting Your Bottom Line

The average PBM audit cost pharmacies nearly $16,000 in 2022. With new biologics and widespread off-label use of GLP-1 medications, you can’t afford not to train every member of your team on audit prevention. In this hands-on workshop, audit experts will guide you and your team through some of the most common audit targets you come across on a daily basis. Walk away with strategies to self-audit and proactively mitigate top audit issues.

Trent Thiede, PharmD, MBA, President, PAAS National

Pharmacist and Technician Learning Objectives:

  • Discuss the fundamentals of DAW codes with biologic drugs.

  • Outline audit risks for dispensing prescriptions off-label.

  • Describe drug procurement issues your pharmacy may experience.

  • List the top audit discrepancies and ways your team can self-audit to prevent them.

Get your Team to the DSCSA Finish Line

The Drug Supply Chain Security Act requires pharmacies to have formal processes to evaluate their prescription drug wholesalers, inspect orders and maintain transaction tracing data. Your pharmacy team needs to know who is responsible for each and the day-to-day tasks to ensure compliance. They also need to have a plan should problems arise. Enforcement could come from the FDA, the board of pharmacy, or even payers.

Scott Mooney, MBA, vice president of distribution operations, McKesson

Pharmacist and Technician Learning Objectives:

  • List the steps for determining that a trading partner is an “authorized trading partner."

  • Describe a procedure for your pharmacy to ensure that orders are inspected, and any suspect product is thoroughly inspected and, when applicable, FDA is notified of illegitimate product.

  • Evaluate your pharmacy’s needs with respect to storing, accessing and producing transaction tracing data.

The NADAC Effect: The Drug Pricing Benchmark Changing the Pharmaceutical Market

States see lower drug costs and pharmacies see higher payments in Medicaid fee-for-service states that use NADAC, the National Average Drug Acquisition Cost. NADAC, based on a nationally distributed survey of chain and independent pharmacy invoice prices, is the key to obtaining fair reimbursements in state Medicaid programs and would change the game if adapted to Medicare or private insurance programs. Learn more about the national pricing benchmark and how it directly impacts your business.

Luke Slindee, PharmD, senior pharmacy consultant, Myers and Stauffer LC

Pharmacist and Technician Learning Objectives:

  • Define NADAC and list the types of pharmacies that provide NADAC data.

  • Explain the factors that affect NADAC prices.

  • Compare and contrast NADAC data with other sources of drug pricing information.

Shoot the Breeze®: Long-Term Care

Bring together long-term care pharmacy teams from across the nation and what's the result? An invaluable treasure trove of profitable strategies and sharing. Join us for an open dialogue around your LTC business - workflow efficiencies, technology tips, delivery processes—anything is on the table. Walk away with a wealth of actionable ideas to enhance your LTC success, all in a collaborative and dynamic atmosphere.

340B Rxplained: Clearing Doubts and Dispensing Answers (Non-CE)

The 340B program can be a game-changer for your pharmacy. It is also nuanced and changing rapidly. We have pulled together some of the most common questions from pharmacy teams, both newcomers and active program participants, and are here to share the answers with you. In this choose your own adventure style program, get clarity on common queries, including program nuances, best practices, the latest manufacturer restrictions, and so much more.

Amanda Gaddy, RPh, chief operating officer, Secure340b; Julie Crozier, MS, RPh, chief executive officer, Secure340b

Sound Advice: Making "Cents" of OTC Hearing Aids

As of late 2022, OTC lower-cost hearing aids can be sold without a prescription or medical exam, potentially saving individuals thousands of dollars. While increasing your pharmacy's revenue you can also drastically improve the quality of life for millions of Americans. Learn how these three pharmacy owners assisted patients seeking OTC hearing aids, integrated this service into their workflow, and grew their business as we explore this emerging market.

R. Thomas Friedman, RPh, owner, Horsham Square Pharmacy and Wellness Center; William Drilling, RPh, co-owner and pharmacist, Drilling Pharmacy; Shawn Sams, PharmD, RPh, pharmacist and owner, Louis Morgan Drug

Pharmacist and Technician Learning Objectives:

  • List resources for establishing an OTC hearing aid testing and supplying service.

  • Describe methods to increase patient knowledge of and interest in OTC hearing aids.

  • Discuss operation and business considerations when adding OTC hearing aids to your product catalog.

Shoot the Breeze®: Elevating Staff Roles

Following We Don’t Have Time for That!—Eliminating the Excuses and Starting New Services, join us for an uninhibited non-CE dialogue with your peers on what is working, what's not, and what solutions teams have found to continue to succeed. Whether you are a pharmacy owner looking to motivate your team or a support staff member ready to take on new challenges, come "shoot the breeze" with us.

Inventory Tips to Keep the Dollars in Your Bank Account, Not on Your Shelf

For Joe Williams and his pharmacies, inventory management is more than a once or twice a year exercise. His businesses get 35-50 turns annually by making inventory management a daily practice that fits seamlessly into their workflow. Learn how he transformed inventory management from a potential financial drain to a powerful asset while maximizing cash flow. Walk away with practical tips for optimizing reorder points, maximizing your pharmacy management system, and getting your team onboard.

Joe Williams, PharmD, MBA, owner, Indy Rx Consulting

Pharmacist and Technician Learning Objectives:

  • Discuss the financial impact of managing a lean inventory.

  • Discuss best practices for setting appropriate reorder points and their impact on preventing stockouts and excess inventory.

  • List opportunities in daily workflow to manage inventory appropriately.

2023 Vaccine Update

Flu, COVID, RSV - Oh, My! With new vaccine approvals and updates to the ACIP schedule it may be hard to keep up. This session will highlight what you need to know to stay current on all-things vaccines.

Jean-Venable “Kelly” R. Goode, PharmD, BCPS, FAPhA, FCCP, professor and director, Community-Based Residency Program, Virginia Commonwealth University School of Pharmacy

Pharmacist and Pharmacy Technician Learning Objectives:

  • List new vaccine approvals and ACIP recommendation changes in 2023.

  • Describe how recent updates to the ACIP vaccine schedules may affect pharmacy practice.

  • Discuss opportunities to engage and educate patients on new vaccine recommendations.

  • Describe where the vaccine gaps are and what pharmacy teams can do to close these by working with other providers and public health departments.

Max My Sync: Quick and Easy Strategies for Improving Cash Flow Now

Chances are, the cash flow you need for the DIR hangover is sitting on your shelves. Enrolling patients on high-dollar medications in your med sync program now can help put those dollars back in your bank account. Technician leaders of Flip the Pharmacy's Max My Sync series, Chelsea Anderson and Tiffany Capps, train pharmacies every week on how to take med sync programs from a headache to a standard business practice. Join them to uncover quick and effective workflow tips to make the most of your synchronization program today, targeting high-dollar products and boosting your bottom line. This is not your average med sync session.

Chelsea Anderson, RPhT, chief financial officer, Tyson Drugs, Inc.; Tiffany Capps, CPhT, pharmacy operations manager, Galloway-Sands Pharmacy

  • Describe the direct correlation between shelf inventory and cash flow.

  • Identify target patients for your med sync program in workflow and based on pharmacy management system reports.

  • Discuss proactive forecasting techniques to enhance productivity and minimize replenishment-related disruptions to patient care.

Take 5

We are back with another round of profit pearls from the people you want to hear from the most—your peers. They’ll Take 5 minutes to tell you about something that is working well for them and you’ll have ten minutes to engage and ask questions.

Telehealth, Pharmacist Billable Services, and Lessons Learned from a Project with a National Payer

As part of an innovative CPESN pilot project with a national managed care organization, pharmacies in Virginia are improving access to care for Medicaid patients and increasing sustainable revenue streams in the process. The pilot program, which could be a blueprint for national expansion, pays pharmacists for certain medical services such as patient evaluation and management and point-of-care services rendered. Pharmacies are also providing needed access to other members of the health care team via telehealth services available to UnitedHealthcare members. Hear first-hand from participating peers about their experience—including workflow pearls and outcomes—and how this pilot program could lead to opportunities for your business.

Cynthia L. W. Warriner, BS, RPh, CDCES, senior consultant pharmacist; Kristi Fowler, BSPharm, RPh, director, Medicaid pharmacy capacity & growth, UnitedHealthcare Community & State

Pharmacist and Pharmacy Technician Learning Objectives:

  • Discuss and summarize findings from the CPESN VA and collaboration project with a national payer.

  • Identify the benefits of incorporating telehealth with test and treat practices.

  • Discuss the ROI for participating pharmacies in this project and the potential applicability for pharmacies around the country.

Instilling Pharmacogenomics Into the DNA of Your Pharmacy

Personalized medicine is the next frontier of healthcare. Medical plans are always looking for ways to limit risk while optimizing efficacy. Discover how Amina Abubakar has cracked the code on this opportunity to improve patient outcomes and get paid for the value of her work without overhauling her pharmacy. Plus, get the details on a new national payer opportunity through CPESN. In this “can’t miss” session, you learn how to implement pharmacogenomic services in your pharmacy and improve the health care of the future.

Amina Abubaker, PharmD, AAHIVP, CEO, Avant Pharmacy and Wellness; Cody Clifton, PharmD, director of practice transformation, CPESN

Pharmacist and Technician Learning Objectives:

  • Recognize when pharmacogenomics can be used in clinical decision-making.

  • Describe current payment models for pharmacogenomic testing, interpretation, and clinical decision-making.

  • Describe considerations for starting a pharmacogenomics service.

Medical Billing: The Fundamentals

So, you want to “do” medical billing, but do you really know what that means? Join Marc Ost from Eric’s Rx Shoppe for this introductory session into medical billing. You will learn how medical billing differs from the traditional prescription billing model, key terminology to be familiar with, and the broad landscape of opportunities pharmacies can engage in under the medical billing umbrella. You will also gain insights into the tools and technologies you can use to optimize medical billing in your store.

Marc Ost, CPhT, owner, Eric’s Rx Shoppe

Pharmacist and Technician Learning Objectives:

  • Compare the similarities and differences between billing the prescription benefit and medical benefit.

  • Define vocabulary associated with billing the medical benefit.

  • Discuss medical billing opportunities that can be completed independently and those requiring provider collaboration.

Medical Billing: Get Set Up for Success

The number of documents needed to bill medical plans can be dizzying! Don’t worry; during this session you will learn how to train your pharmacy team to tackle this job. Mary Stoner, president of Electronic Billing Services Inc., will walk you through completing the forms and applications needed to successfully bill the medical benefit for your non-dispensing services. She will also provide practical tips, pitfalls to avoid, and ways to effectively utilize your pharmacy team as you begin navigating this new payment model.

Mary Stoner, president, Electronic Billing Services, Inc.

Pharmacist and Technician Learning Objectives:

  • Discuss the process for pharmacists to become credentialed.

  • Describe applications needed for pharmacists to contract with medical plans

  • Examine common barriers encountered when contracting medical plans.

  • Discuss the process to set up a CMS Identity & Access login and enroll electronically with Medicare through PECOS.

Medical Billing in Action: A Case Study on Maximizing Revenue

Discover how one of your peers has successfully streamlined their medical billing processes and collaborated effectively with a technology solutions partner. Explore the strategies, tools, and best practices that contributed to their success and learn how to implement similar approaches in your own pharmacy practice. This session will provide practical insights into optimizing revenue, improving operational efficiency, and enhancing patient care through effective medical billing practices and technological integration.

Raj Chhadua, PharmD, managing partner, ReNue Apothecary GP, PLLC; Max Anderegg, PharmD, MS, head of clinical programs, Docstation

Pharmacist and Technician Learning Objectives:

  • Describe how optimizing medical billing can boost revenue, patient care services, and overall pharmacy performance.

  • Identify strategies for overcoming common billing challenges.

  • Discuss the benefits of collaborating with technology partners to improve billing accuracy and efficiency in pharmacy operations.