NCPA Webinars
Join us for live one-hour webinars to discuss topical information for pharmacists and pharmacy owners.
The Human Side of Disaster: Supporting Pharmacy Teams and Communities in Crisis
April 23
2 p.m. ET
Natural disasters can upend community pharmacies in an instant, creating emotional and operational strain for pharmacy teams and their patients. Drawing on firsthand experience responding to Hurricane Helene, this session offers a real-world look at how one independent pharmacy navigated crisis conditions while supporting staff well-being and continuing patient care. It explores how mobilizing pharmacists to contribute medications and supplies strengthened the community response, while coordination with physicians and other healthcare providers ensured continuity of care and protected patient outcomes during the crisis. The discussion highlights lessons learned to help pharmacies better prepare for the human impact of future disruptive events.
Pause, Connect, Respond: Navigating Challenging Patient Conversations
May 28
2 p.m. ET
Community pharmacy teams regularly encounter emotionally charged situations—frustrated patients, medication access barriers, time pressures, and competing expectations. In these moments, the ability to pause, stay grounded, and communicate with clarity can make the difference between escalation and resolution. This webinar equips pharmacists, technicians, and student pharmacists with practical tools from coaching, emotional regulation, and communication science to navigate difficult conversations with confidence. Participants will learn how to pause before reacting, connect with patients through empathy and curiosity, and respond professionally while supporting patient care and team well-being.
Community Connected
Community Connected Monthly Webinar
May 13
9 p.m. ET
Community Connected is a CPESN initiative focused on preparing community pharmacies to thrive through the provision of patient-centered services delivery within the diverse communities where patients live, eat, play and pray.
CE Webinar Archive
Miss a prior CE Webinar? Visit ncpa.org/learn to find our entire catalog of on Demand CE course offerings