NCPA Webinars
Join us for live one-hour webinars to discuss topical information for pharmacists and pharmacy owners.
Delivering Effective Long-Term Pharmacy Care at Home: Standards, Services, and Strategies
May 21
2 p.m. ET
As more patients choose to age at home, community pharmacies are uniquely positioned to step into a high-impact, high-growth care model. This webinar breaks down how to operationalize Pharmacy Care at Home — from navigating CMS LTC requirements and identifying eligible patients to unlocking sustainable reimbursement through proper billing strategies. Walk away with practical, real-world approaches to expand services, strengthen patient relationships, and capture new revenue opportunities.
Pause, Connect, Respond: Navigating Challenging Patient Conversations
May 28
2 p.m. ET
Community pharmacy teams regularly encounter emotionally charged situations—frustrated patients, medication access barriers, time pressures, and competing expectations. In these moments, the ability to pause, stay grounded, and communicate with clarity can make the difference between escalation and resolution. This webinar equips pharmacists, technicians, and student pharmacists with practical tools from coaching, emotional regulation, and communication science to navigate difficult conversations with confidence. Participants will learn how to pause before reacting, connect with patients through empathy and curiosity, and respond professionally while supporting patient care and team well-being.
CE Webinar Archive
Miss a prior CE Webinar? Visit ncpa.org/learn to find our entire catalog of on Demand CE course offerings