Patient Steering

Help Your Patients Fight Back Against Unfair Insurance and PBM Practices

As a pharmacist, you have experienced insurance companies and PBMs steering patients away from your pharmacy to big box retail chains or mail order. As frustrated as you are to lose the patient, often times the patient is just as frustrated to be steered away from the pharmacy of their choice.

NCPA has created resources for patients who wish to fight back against their insurance companies and PBMs, including a dedicated number at NCPA that they can call.

The following resources can be used in your pharmacy to help raise awareness among your patients of the tools available to them:

Additional information