Good customer service means not just that people walk away from your store with a smile on their face, but that they come back for more. We’re happy to announce a new addition to the schedule for the 2026 NCPA Annual Convention, Oct. 3-6, in Kansas City, Mo., focused on fostering that customer relationship through making small changes that pay off big. In a workshop on Oct. 3, 3-5:30 p.m. CT, we’ll review how simple, nearly costless actions can shape how patients view your pharmacy, build loyalty in your community, and create the wow factor that keeps customers coming back. Even better, the cost of this workshop is included in convention registration!
Through real-world examples and practical strategies, speaker Laurie Guest will help participants sharpen their eye for the small moments competitors may overlook and leave with tools and actionable ideas for your team to deliver consistent hospitality and a customer-first experience.
You can learn more about this special workshop and our business education offerings here. You can also begin planning your convention itinerary with our interactive agenda.
Register for convention housing by Sept. 11 at 5 p.m. CT to lock down an exclusive hotel rate for attendees. Joining our hotel block will net you more than a discounted room rate — you'll also get a chance to win complimentary registration to our three largest meetings next year, a $2,800 value! Register for the convention and housing here.
