Maximizing Efficiencies with Adherence Operations

Maximizing Efficiencies with Adherence Operations

(CE)

Saturday, Oct. 1
9:45-10:45 a.m.
Room 2503

Paula Boettler and her team spent a year transforming adherence operations at her pharmacy while she was a fellow with the NCPA Innovation Center/CPESN® Community Pharmacy Fellowship Program. The results speak for themselves: 500 medication synchronization patients and growing, $150,000 in inventory savings by implementing a central fill model across their three locations, and a team of empowered, critical-thinking technicians that are leading the process. Hear from the team what they’ve learned and how your team can replicate their success.

Paula Boettler, PharmD, pharmacy manager, Mitchell’s Drug Stores

Lacy Epperson, PharmD, staff pharmacist, Mitchell’s Drug Stores

Pharmacist and Pharmacy Technician Learning Objectives:

  1. Discuss best practices for engaging and coaching staff on service implementation.
  2. Discuss advantages and disadvantages of implementing a central fill model.
  3. Review the workflow for medication synchronization.

ACPE UAN: 0207-0000-22-603-L04-P/T | 1.0 contact hour (0.1 CEU) | Activity Type: Knowledge-Based