The Coach’s Guide to Conflict Management

The Coach’s Guide to Conflict Management

(CE)

Tuesday, Oct. 4
3:45-4:45 p.m.
Room 2502

All teams have conflict. How you deal with it can make or break your team. Conflict management done correctly builds trust and leads to better ideas from everyone.In this interactive session pharmacy owner and business coach Travis Wolff will share simple methods for effective conflict management. Enhance team performance so you can lead your team to the project outcomes you want!

Travis Wolff, PharmD, BCACP, owner, Med-World Pharmacy

Pharmacist and Pharmacy Technician Learning Objectives:

  1. Describe the five dysfunctions of a team and how they are likely affecting your team’s daily workflow and overall work culture.
  2. Teach your team how to differentiate debate vs. dialogue when using common rules of disagreement.
  3. Recognize how to draw team members closer together when extreme views have created distance between them.

ACPE UAN: 0207-0000-22-633-L04-P/T | 1.0 contact hour (0.1 CEU) | Activity Type: Knowledge-Based