When Time is Short: Winning Communication Strategies to Improve Patient Outcomes

CE

Oct. 1
4:15-5:15 p.m.
Room 2502

Have you ever heard that it’s not the words you say but the way you say it? Simple techniques for approaching patients to address non-adherence can yield dramatically healthier patient behaviors and an ROI for your team’s time. Walk away from this program with practical communication strategies that can benefit the whole team and staff training tools to engage your patients effectively.

Bruce Berger, PhD, president, Berger Consulting, LLC

Pharmacist and Pharmacy Technician Learning Objectives:

  1. Explain how to get to the bottom of potential issues behind non-adherence.
  2. Examine motivational interviewing strategies and their application in your pharmacy.
  3. Discuss counseling techniques aimed at increasing patient compliance.

ACPE UAN: 0207-0000-22-613-L04-P/T | 1.0 contact hour (0.1 CEU) | Activity Type: Knowledge-Based