CORE: NCPA Leadership Program


Elevate Your Leadership Skills and Transform Your Business with CORE

You focus on your staff. You focus on your inventory. You focus on your clinical services. You focus on your facility, systems, and technology. But the most important asset that any pharmacy has is its team. Who's focusing on you? Elevate yourself, because that's the key to elevating your business. Your leadership skills determine how everyone else, and everything else, performs.

CORE is not just another "how-to" program. It's a revolutionary approach to training pharmacy owners and their staff members toward success. We've assembled the most talented, most successful pharmacy owners and subject matter experts in the country to coach you on the most essential elements of team leadership. Every week for an entire year, you'll collaborate with one of our coaches in a small group setting — and you'll have the opportunity to spend one-on-one time with them as well. Your enrollment in CORE also includes complimentary registration to our Annual Convention, where you'll have the opportunity to network with your fellow classmates and coaches in person at an exclusive session.

In an era where community pharmacy challenges abound, we believe getting back to the basics will allow your store(s) to reach new heights. Learning how to adapt, innovate, and improve in this landscape is the key to creating a healthy business that will carry you into the future.


Webinars, Podcasts, and Articles

NCPA Webinar – CORE Open House

Hear directly from the CORE program directors how NCPA's leadership and business development program will help equip you with the skills needed to propel your business forward. This on-demand Open House webinar details the programming schedule, delves into the focal areas and subject matter experts, and talks tangible takeaways you will gain from the program.

Independent Rx Forum Podcast — Introducing CORE

In this episode, John Beckner talks with Scott Pace, a successful pharmacist and consultant who teamed up with NCPA to develop the CORE program. CORE is not just another "how-to" program. It's a revolutionary approach to training pharmacy owners and their staff members toward success. We’ve assembled the most talented, most successful pharmacy owners and subject matter experts in the country to coach you on the most essential elements of team leadership. Every week for an entire year, you’ll collaborate with one of our coaches in a small group setting – and you’ll have the opportunity to spend one-on-one time with them as well.

America's Pharmacist Magazine — Unlock your potential with NCPA’s CORE leadership program

Program co-developer Drew Register delves into CORE's key focal areas, demonstrating how participants can leverage the program to regain control of their business and highlighting tangible outcomes and benefits they can expect along the way.

Educators and Experts

Kelley and Terri

  • Scotty W. Sykes, CPA, CFP

    ScottyScotty Sykes has helped lead Sykes & Company, P.A. by building strong relationships with pharmacy owners, third parties, and key vendors to give pharmacy clients access to the best possible accounting, tax, and advisory resources in the pharmacy industry. He is actively involved in all areas of pharmacy accounting and tax, with an emphasis on high-level advisory for pharmacy clients. He is also a frequent speaker and writer on various pharmacy accounting and tax matters. Scotty is a member of the American Institute of Certified Public Accountants, the North Carolina Association of Certified Public Accountants, and the Financial Planning Association and is a corporate member of NCPA. Scotty received his certified public accountant certification in August 2011 and his certified financial planner certification in 2019. He received his B.S. in business administration and M.S. in accountancy degree from the University of North Carolina at Wilmington.

  • Kelley Babcock and Terri Norvell

    Kelley Babcock and Terri Norvell are co-founders and facilitators of the Leadership Growth Formula, an immersive, neuroscience-based leadership development program that elevates leaders to achieve exponential results, personally and professionally. Kelley and Terri have worked with independent pharmacy owners and their teams for 15 years and are intimately familiar with the challenges of leading performance in the pharmacy environment.

    TerriTerri is a certified business growth specialist and certified mental fitness coach. She was VP of a $1.2 billion dollar firm and general manager of a $9 million dollar startup. Her 35+ years’ experience include transforming the chaotic landscape of business and life into sustainable results, profitability, and peace of mind for clients in diverse industries. 

    BabcockKelley has a master’s degree in organizational development and is a certified professional coach. She is the former chief operating officer of an independent pharmacy business development coaching and consulting firm. She has 35+ years’ experience managing and leading high-performance teams, accelerating business profits for a variety of industries.

  • Dave Wendland

    WendlandDave Wendland is a 30+ year veteran of the consumer-packaged goods industry and is passionate about optimizing results across the retail supply chain. A sought-after speaker for industry conferences and frequent editorial contributor, Dave always provides dynamic and thought-provoking presentations and idea-generating articles.

    As vice president strategic relations and one of the co-owners of HRG, Dave has connected, counseled, and offered business-improvement solutions to a variety of manufacturers, distributors, retailers, and technology providers. With his bird’s-eye view of retail, he is able to assess and offer creative ideas to help companies of all sizes whether they are market leaders or new to the industry.

  • Scott Pace, PharmD, JD

    PaceScott Pace is a partner at Impact Management Group, a government relations, public affairs, and consulting firm based in Little Rock, Ark. He represents a diverse group of clients with a heavy emphasis on the health care and pharmacy industries.

    Scott joined IMG after more than 12 years with the Arkansas Pharmacists Association, where he served as both CEO and COO. While at the APA, Scott successfully worked with the legislature to pass scope of practice legislation for pharmacists and on legislation to amend the Arkansas Constitution to require a pharmacist consultant be a part of the Arkansas medical marijuana dispensaries. He also worked with Gov. Asa Hutchinson and the legislature to pass legislation to license and regulate PBMs in Arkansas.

    Scott was also instrumental in crafting and passing Arkansas Act 900 of 2015, the pharmacy legislation that was subject of the landmark Rutledge v. PCMA case that was decided by the U.S. Supreme Court in December of 2020.

    Scott is a licensed pharmacist and attorney. He holds a bachelor’s degree in biology from Arkansas State University, a Doctor of Pharmacy from the University of Arkansas for Medical Sciences, and a Juris Doctorate with High Honors from the University of Arkansas at Little Rock William H. Bowen School of Law.

    Scott and his wife Anne, who is also a pharmacist, own Kavanaugh Pharmacy in the Heights neighborhood of Little Rock, where they live with their two children, Cameron and Carter.

  • Travis Wolff, PharmD

    WolffTravis Wolff, PharmD, is a board-certified ambulatory care pharmacist, CDC subject matter expert, and founder of PharmFurther Business Coaching. In his mission to help community pharmacists implement new clinical services into traditional dispensing workflows, he quickly learned that it all comes down to your people. This realization led him to become certified in the psychology of leadership from Cornell so that he could teach pharmacists across the globe how to thrive in employee engagement and succeed with specific implementation of science-designed approaches. This business demand quickly exploded as PharmFurther now coaches medical practices, hospitals, and health departments. Travis, who was a coordinating author of the CDC DSMES Billing Playbook, also serves as the director of medical billing for the CPESN®, where he helps specific state leaders implement new provider parity laws for pharmacist medical billing. Travis has built a community of high-impact medical professionals focusing on quality patient outcomes provided by sustainable revenue models. PharmFurther’s mission is to grow your revenue by building your people.

What does CORE offer?

Four CORE Elements

The CORE team will hone in on the business elements central to your success: leadership, finances, operations, and marketing. With a focus on managing with your head up, you'll learn to navigate the complexities of the community pharmacy landscape and identify solutions with clarity and confidence.

1. Leadership — Cultivate a high-performance culture within your pharmacy with insights from industry experts. Learn actionable strategies to implement a clear and compelling vision for your business, aligning your team with your long-term growth goals.

2. Financials — Ensure financial success when you gain a deeper understanding of your finances, key performance metrics, industry benchmarks, and effective purchasing strategies.

3. Operations — Optimize workflow, manage inventory efficiently, empower your employees, and implement workplace changes that drive improvement and growth.

4. Marketing — Define your company's culture, differentiate yourself from the competition, and learn how to instill your vision into every member of your team.

Key Resources

Transformational growth

Through our Change, Optimize, Revitalize, and Energize methodology, CORE empowers you, your team, and your business to operate and grow successfully. The key to thriving amidst challenges lies in what you can control. CORE helps you harness that control and drive meaningful change within the fundamental areas of your business.

Expert guidance

If you were drafting a fantasy team for pharmacy, you'd pick our experts. Each one is an all-star in the subject matter areas they'll be coaching. They will teach you new skills, develop the skills you have, and help you build a winning strategy for your business. They'll challenge you to implement specific changes every 60 days. One improvement on top of another. By the end of the program, you'll be a sharper, smarter, stronger, more consistent leader for your pharmacy team.

Your support network

CORE isn't just about individual growth, it's about building a supportive community. You'll have the opportunity to connect with fellow participants, engage in group discussions called Peer Pods, and even meet onsite at the NCPA Annual Convention for in-person networking and learning.


How much does the program cost?

The exclusive introductory rate for the inaugural cohort is $699 per month, a monthly savings of $200 off our regular rate of $899 per month. Participants can choose to make monthly payments or pay an upfront, further discounted annual rate of $8,000.

Bonus: NCPA's Annual Convention registration is included in CORE’s registration fee.

Who should enroll?

Anyone looking to expand their leadership and business skills can enroll in CORE. Whether you’re a pharmacy owner, manager, or team leader, CORE is ideal for harnessing your leadership potential and enhancing your business acumen.

Why should I participate?

We often forget to invest in our own leadership development, despite how crucial it is to a business’s longevity and success. Transformational leadership is rooted in the ability to motivate and inspire a team to achieve greater success. CORE provides a focused opportunity to reinvest in yourself and achieve transformational leadership. Through the program, you will develop skills in four essential domains that will redefine your business strategy: leadership, financials, operations, and marketing.

All of the CORE programming will be done within a limited small group of other pharmacy owners and key personnel going through the same program together — building on a sense of community not only to learn but also to implement practical changes in your business. CORE will allow you to immerse yourself in focused learning sessions and collaborative exchanges with industry trailblazers to achieve new feats that will help transform your business.

How long is the program?

CORE is a twelve-month program that begins August 2024. Participants will join one live virtual session each week, lasting an hour. An orientation session will be held in June/July to introduce participants to the program.

What time are the weekly sessions held?

The weekly live CORE sessions will be held every Tuesday from 2-3pm ET, beginning in August 2024.

What will participants gain from CORE?

CORE takes a deliberate and purposeful approach to developing your leadership skills, effectively managing your staff, and mastering your finances, operations, and marketing. We’ve curated a team of the country’s most talented and accomplished subject matter experts to guide you through the essential principles of leadership and pharmacy management. They will inspire and challenge you to make small, impactful changes in your pharmacy every 60 days. By the end of the year, you won't just have grown as an individual and a leader—you'll also witness significant improvements in your business.

In addition to the weekly live sessions, participants can also take advantage of up to six one-on-one consulting calls with our industry experts throughout the year.

Is CORE just a leadership training program?

No! CORE is designed to not only enhance your leadership skills, but also provide you with the crucial financial, marketing, and operational expertise to strengthen your business. Our seasoned coaches will pinpoint the areas of your business that need the most attention and lead you through transformative changes, ensuring long-term success and sustainability.

How do I get involved?

The enrollment period for our inaugural class is open through July 31. Don’t hesitate to contact Drew Register at [email protected] to express interest or ask questions. The enrollment form is available here.