AI has been the big buzzword for a few years. Now, it’s becoming clearer how that technology can be applied in ways that cut down on time, energy, and revenue lost from staff doing work that could be made more efficient. In this month’s America’s Pharmacist®, we highlight a couple of those use cases. For example, phone calls are always a massive time sink for pharmacies. IVRs have long been the solution of choice to avoid picking up the phone for every little thing, but now they’re getting huge upgrades thanks to AI. The tech can also be used to type up prescriptions overnight, so you’ve got a list ready to go when you clock in the next morning.
Also in this issue:
- Talks with three pharmacists on how they drive foot traffic and customer engagement through social media
- A look back at this year’s Congressional Pharmacy Fly-In
- A migraine screening tool
- A profile of NCPA member Silky Kaur, PharmD
NCPA members can read the latest issue here.
NCPA
