Join us for a Learning Hour webinar today at 2 p.m. ET to learn how to handle difficult conversations with distressed patients facing challenges, as well as other stressful situations such as medication access barriers, time pressures, and competing expectations.
This webinar equips pharmacists, technicians, and student pharmacists for those interactions with practical tools from coaching, emotional regulation, and communication science. Participants will learn how to pause before reacting, connect with patients through empathy and curiosity, and respond professionally while supporting patient care and team well-being.
This session is supported by an educational grant from the Cardinal Health Foundation.
You can see NCPA's other upcoming webinars here.
