Every pharmacy team member finds themselves having difficult conversations with distressed patients facing some kind of challenge. With training, your team can learn how to navigate those interactions with confidence. Join us for a webinar on May 28 at 2 p.m. ET to learn how to handle those and other stressful situations, like medication access barriers, time pressures, and competing expectations.
This webinar equips pharmacists, technicians, and student pharmacists for those interactions with practical tools from coaching, emotional regulation, and communication science. Participants will learn how to pause before reacting, connect with patients through empathy and curiosity, and respond professionally while supporting patient care and team well-being.
This session is supported by an educational grant from the Cardinal Health Foundation.
You can see NCPA's other upcoming webinars here.
