Patients across the country are facing issues filling prescriptions due to issues with their PBM or Medicare plan. Encourage your patients to reach out to Medicare directly through their online complaint form or by calling Medicare directly. We’ve added their contact information to a printer-friendly document that you can hand your patients at the pharmacy counter when they experience pharmacy access issues. Download the handout here.
CMS recently updated plan guidance on responses and included guidance on instances where the pharmacy files complaints. This was part of a larger update to the Complaints Tracking Module Standard Operating Procedures. Check out the recent memorandum published by CMS here: Updated Complaints Tracking Module Standard Operating Procedures.
