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Program Guide

sponsored by Liberty Software

NCPA Expo Floor Plan

The NCPA Annual Convention is the only national business show for independent pharmacists and their teams. There’s not another event on the calendar where you’ll get the same peer-to-peer business education, all the CEs you need for the year, or the networking opportunities with old friends and new connections.

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  • Registration Desk

     -   | West Lobby D

     

  • Breakfast & Mingle

     -   | WF4
    Student Pharmacist Program
  • Student Networking Game

     -   | WF4
    Student Pharmacist Program

    Join us to meet, mix, and mingle with students from around the country! Come meet your NCPA SLC Region Representative and make connections with other students. We will play icebreaker games and network over post-graduate goals and student chapter ideas; winners will win prizes! Don’t miss out on the fun!

  • Early Post-Graduate Panel

     -   | WF4
    Student Pharmacist Program

    This is your chance to hear from the best! We invited panelists from CPESN, residency positions, new owners, and more to come and share their insights with the next generation of pharmacists. They will be ready to answer your questions and provide valuable insight into what comes next after pharmacy school!

  • Remodeling Your Pharmacy (And Your Mindset) For Growth

     -   | W224 CD
    Business Education

    Painting walls and changing the flooring may provide instant gratification, but it doesn't move the revenue needle alone. Renowned industry veteran Gabe Trahan believes you have to revitalize your store with purposeful changes to attract and retain patients. In this quick session, gain insights into why marketing and goal setting are so important when making physical changes to your store. Learn why focusing solely on cosmetic upgrades won’t drive significant growth and why customer acquisition should be a top priority.

    CONTINUING EDUCATION

    Pharmacist and Pharmacy Technician Learning Objectives:

    1. Discuss strategies for telling your community and the media about your pharmacy’s revitalization plan.

    2. Identify OTC categories that need to be increased in department size and/or repositioned to meet the surge of interest brought on by recent health concerns.

    3. Describe how to use sales data to inform remodeling decisions.

    ACPE UAN: 0207-0000-23-636-L04-P/T

    Speaker Info:

    Gabe Trahan
    (Retired) front-end expert
    Gabe Trahan
  • Medical Billing: The Fundamentals

     -   | W224 AB
    Business Education

    So, you want to “do” medical billing, but do you really know what that means? Join Marc Ost from Eric’s Rx Shoppe for this introductory session into medical billing. You will learn how medical billing differs from the traditional prescription billing model, key terminology to be familiar with, and the broad landscape of opportunities pharmacies can engage in under the medical billing umbrella. You will also gain insights into the tools and technologies you can use to optimize medical billing in your store.

    CONTINUING EDUCATION

    Pharmacist and Technician Learning Objectives:

    1. Compare the similarities and differences between billing the prescription benefit and medical benefit.

    2. Define vocabulary associated with billing the medical benefit.

    3. Discuss medical billing opportunities that can be completed independently and those requiring provider collaboration.

    ACPE UAN: 0207-0000-23-635-L04-P/T

    Speaker Info:

    Marc Ost, CPhT
    Owner, Eric’s Rx Shoppe, luminary, CPESN USA
    Marc Ost
  • Student Programming Keynote: Theresa Tolle

     -   | WF4
    Student Pharmacist Program

    We are pleased to have the woman, the myth, the legend, Theresa Tolle, share her story and lessons in leadership with our students. She is the immediate past president of APhA, Lead Luminary of CPESN Florida, co-owner of Bay Street Pharmacy, and more that we can’t fit in this brief description. Practice your breathing exercises because this keynote speech will leave you breathless.

    Speaker Info:

    Theresa Tolle, BPharm, FAPhA,
    Immediate past president of APhA, Lead Luminary of CPESN Florida, co-owner of Bay Street Pharmacy
    Theresa Tolle
  • How to Respond to a DEA Investigation

     -   | W224 CD
    Business Education

    In such a highly regulated industry, and particularly considering the opioid crisis, there is a possibility that your pharmacy will have to respond to a DEA investigation at some point during the pharmacy’s existence. Health care attorneys Jeff Baird and Brad Howard are here to help you navigate those treacherous waters. They will discuss “hot button” issues they see related to DEA actions, and you’ll walk away with tips on how to prepare for, respond to, and reduce the risk of a future DEA investigation.

    Continuing Education

    Pharmacist and Pharmacy Technician Learning Objectives:

    1. Discuss best practices for implementing a robust compliance program.

    2. List strategies to pivot a DEA or PBM investigation or audit into a “win-win” scenario.

    3. Discuss how to structure a settlement.

    ACPE UAN: 0207-0000-23-638-L03-P/T

    Speaker Info:

    Bradley Howard, Esq.
    
Health Care Group, Brown & Fortunato, PC.
    Bradley Howard
    Jeffrey S. Baird, Esq.
    Chairman, Health Care Group, Brown & Fortunato, PC.
    Jeffrey S. Baird
  • Technology to the Rescue! Efficiency Solutions from Your Peers

     -   | W224 AB
    Business Education

    Pharmacy owner and NCPA Technology Committee Chair Ashley Moose will walk you through real-life examples demonstrating how peers have utilized the technology at their fingertips to work smarter, not harder. Everything is on the table – from helpful reports to pull in your pharmacy management system and GPS delivery apps to inexpensive, online tracking tools. Walk away with technology hacks that will maximize your efficiencies and minimize wasted resources.

    CONTINUING EDUCATION

    Pharmacist and Pharmacy Technician Learning Objectives:

    1. Discuss real-life examples of technology utilization in pharmacy operations.

    2. Review effective strategies for leveraging pharmacy management system reports to improve efficiency.

    3. Discuss cost-effective online tools to streamline workflow and maximize efficiency.

    ACPE UAN: 0207-0000-23-637-L04-P/T

    Speaker Info:

    Ashley Moose, PharmD, BCACP
    Co-owner, Moose Pharmacy, director of network development and marketing, CPESN USA, luminary, CPESN North Carolina
    Ashley Moose
  • Student Workshops

     -   | WF4
    Student Pharmacist Program

    Join the Student Leadership Council and your fellow students in participating in a variety of workshops on topics such as CPESN/ACT, personal finance, branding/CV crafting, and advocacy. Students will also have a chance to earn a prize by completing all the stations, so make sure you don’t miss out!

  • Your Step-by-Step Guide to Launching a Long-Term Care-at-Home Program

     -   | W224 CD
    Business Education

    Lindsay Dymowski Constantino, co-founder and president of Centennial Pharmacy Services and LTC@Home Pharmacy Network, has been successfully providing LTC at-home services to her complex patient population – and getting paid for it – for over 5 years. She has worked out the answers, so you don't have to. Come find out how to qualify patients, differences in billing community versus long-term care claims, preventing audits, and how you can add new revenue to your bottom line – while avoiding DIR fees.

    Pharmacist and Technician Learning Objectives:

    1. Describe how to start an LTC-at-home program in your pharmacy.

    2. Identify patients to be reimbursed under an LTC NPI.

    3. Discuss how to document patient care in an LTC-at-home pharmacy setting.

    ACPE UAN: 0207-0000-23-639-L04-P/T

    Speaker Info:

    Lindsay Dymowski Constantino
    President, Centennial Pharmacy Services and co-founder, LTC@Home Pharmacy Network, luminary, CPESN LTC@Home
    Lindsay Dymowski Constantino
  • Inventory Tips to Keep the Dollars in Your Bank Account, Not on Your Shelf

     -   | W224 AB
    Business Education

    For Joe Williams and his pharmacies, inventory management is more than a once or twice a year exercise. His businesses get 35-50 turns annually by making inventory management a daily practice that fits seamlessly into their workflow. Learn how he transformed inventory management from a potential financial drain to a powerful asset while maximizing cash flow. Walk away with practical tips for optimizing reorder points, maximizing your pharmacy management system, and getting your team on board.

    CONTINUING EDUCATION

    Pharmacist and Technician Learning Objectives:

    • Discuss the financial impact of managing a lean inventory.

    • Discuss best practices for setting appropriate reorder points and their impact on preventing stockouts and excess inventory.

    • List opportunities in daily workflow to manage inventory appropriately.

    ACPE UAN: 0207-0000-23-640-L04-P/T

    Speaker Info:

    Joe Williams, PharmD, MBA
    Owner, Indy Rx Consulting
    Joe Williams
  • It's the Little Things! Integrating Health Equity into Your Pharmacy

     -   | W224 CD
    Business Education

    Pharmacies are a pillar of the community and for some, the only option for health care. Learn how Powell Pharmacy owner Emlah Tubuo engages her community and adapts her pharmacy's approach to management of chronic disease states. Health outcomes are dependent on multiple elements including employment status, social support systems, and of course access to quality care. See how your pharmacy can positively influence these elements and improve the health of your community!

    Continuing Education

    Pharmacist and Technician Learning Objectives:

    • Describe ways the pharmacy team impacts the 5 Social Determinants of Health domains.

    • Discuss strategies to engage traditionally underserved patients.

    • Identify workflow adjustments that will result in equitable management of chronic disease states.

    ACPE UAN: 0207-0000-23-670-L04-P/T

    Speaker Info:

    Emlah Tubuo, PharmD
    Owner, Powell Pharmacy, CEO and founder, Emlah Naturals
    Emlah Tubuo
  • Telehealth, Pharmacist Billable Services, and Lessons Learned From a Project With a National Payer

     -   | W224 AB
    Business Education

    As part of an innovative CPESN pilot project with a national managed care organization, pharmacies in Virginia are improving access to care for Medicaid patients and increasing sustainable revenue streams in the process. The pilot program, which could be a blueprint for national expansion, pays pharmacists for certain medical services such as patient evaluation and management and point-of-care services rendered. Pharmacies are also providing needed access to other members of the health care team via telehealth services available to UnitedHealthcare members. Hear first-hand from participating peers about their experience – including workflow pearls and outcomes – and how this pilot program could lead to opportunities for your business.

    Continuing Education

    Pharmacist and Pharmacy Technician Learning Objectives:

    1. Discuss and summarize findings from the CPESN VA and collaboration project with a national payer.

    2. Identify the benefits of incorporating telehealth with test and treat practices.

    3. Discuss the ROI for participating pharmacies in this project and the potential applicability for pharmacies around the country.

    ACPE UAN: 0207-0000-23-641-L04-PT

    Speaker Info:

    Cynthia L. W. Warriner, BS, RPh, CDCES
    Senior consultant pharmacist, facilitator, CPESN Virginia
    Cynthia L. W. Warriner
    Kristi Fowler, BSPharm, RPh
    Director, Medicaid pharmacy capability and growth, UnitedHealthcare Community & State
    Kristi Fowler
  • Shoot the Breeze®: Long-Term Care (Non-CE)

     -   | W225
    Business Education

    Bring together long-term care pharmacy teams from across the nation and what's the result? An invaluable treasure trove of profitable strategies and sharing. Join us for an open dialogue around your LTC business – workflow efficiencies, technology tips, delivery processes – anything is on the table. Walk away with a wealth of actionable ideas to enhance your LTC success, all in a collaborative and dynamic atmosphere.

  • McKesson RxOwnership

     -   | WF4
    Student Pharmacist Program

    Learn how to provide a high-level workflow process and timeline for a start-up independent pharmacy.

  • Mounjaro (tirzepatide)

    presented by Lilly USA
     -   | W230 CD
    Product Theater

    Join a presentation from one of your peers on the efficacy and safety of once weekly Mounjaro and learn about this product. Attendees will have the opportunity to pose questions to the speaker at the end of the session.

    Please see the Important Safety Information for Mounjaro, including Boxed Warning about possible thyroid tumors, including thyroid cancer, the Full Prescribing Information, and Medication Guide provided at the Product Theater.

    This program is sponsored by, and the speaker is presenting on behalf of, Lilly USA, LLC. It is being presented consistent with FDA guidelines and is not approved for continuing education credit.

    Speaker Info:

    Diana Isaacs, PharmD, BCPS, BCACP, BC-ADM, CDCES
    Director, education and training in diabetes technology, Cleveland Clinic
    Diana Isaacs
  • Epidemiologic Trends in Adult Invasive Pneumococcal Disease and Unmet Needs

    presented by Merck
     -   | W230 AB
    Product Theater

    Program Objectives:

    • Raise awareness about the ongoing risk and severity of pneumococcal disease in adult populations

    • Highlight epidemiology and prevalent stereotypes driving adult pneumococcal disease

    • Discuss the clinical and public health importance of adult pneumococcal disease

    Speaker Info:

    Tana Kaefer, PharmD
    Director of clinical services, Bremo Pharmacies
    Tana Kaefer
  • 2023 Networking Lunch

    sponsored by McKesson
     -   | WF4
    Student Pharmacist Program

    sponsored by McKesson

  • 20th Annual Good Neighbor Pharmacy NCPA Pruitt-Schutte Student Business Plan Competition

     -   | WF3
    Student Pharmacist Program

    Three schools will vie for the top spot at the 20th Annual Good Neighbor Pharmacy NCPA Pruitt-Schutte Student Business Plan Competition. Join the fun and attend what is always an exciting competition.

  • Medical Billing: Get Set Up for Success

     -   | W224 AB
    Business Education

    The number of documents needed to bill medical plans can be dizzying! Don’t worry; during this session you will learn how to train your pharmacy team to tackle this job. Mary Stoner, president of Electronic Billing Services Inc., will walk you through completing the forms and applications needed to successfully bill the medical benefit for your non-dispensing services. She will also provide practical tips, pitfalls to avoid, and ways to effectively utilize your pharmacy team as you begin navigating this new payment model.

    CONTINUING EDUCATION

    Pharmacist and Technician Learning Objectives:

    1. Discuss the process for pharmacists to become credentialed.

    2. Describe applications needed for pharmacists to contract with medical plans.

    3. Examine common barriers encountered when contracting medical plans.

    4. Discuss the process to set up a CMS Identity & Access login and enroll electronically with Medicare through PECOS.

    ACPE UAN: 0207-0000-23-643-L03-P/T

    Speaker Info:

    Mary Stoner
    President, Electronic Billing Services, Inc.
    Mary Stoner
  • Synergizing Pharmacies and Public Health: Advancing STI Care

     -   | W224 CD
    Business Education

    This session will highlight successful collaborations between pharmacies and public health departments, fostering efficient STI service delivery. Our panel will dive into innovative models to bridge critical gaps, including sexual history assessments, screenings, self-testing facilitation and medication accessibility initiatives such as injectable antibiotic administration. You’ll walk away understanding how to harness your potential to drive community wellness through these synergistic efforts.

    CONTINUING EDUCATION

    Pharmacist and Technician Learning Objectives:

    1. Describe strategies to establish productive partnerships with public health departments, enhancing the reach and impact of STI care services.

    2. Identify novel approaches for expanding your role in advancing community sexual health and well-being.

    3. Discuss methods to overcome barriers in access, convenience, and privacy as they relate to sexual health service delivery.

    ACPE UAN: 0207-0000-23-642-L04-P/T

    Speaker Info:

    Rebekah Horowitz, JD, MPH
    Director of STI programs, National Association of County and City Health Officials
    Rebekah Horowitz
    Tana Kaefer, PharmD
    Director of clinical services, Bremo Pharmacies
    Tana Kaefer
    Joni Carroll, PharmD
    Assistant professor, Community Leadership and Innovation in Practice Center at the University of Pittsburgh School of Pharmacy
    Joni Carroll
    Melissa Habel, MPH
    Strategic Partnerships & Planning Lead, Division of STD Prevention, Center for Disease Control
    Melissa Habel
  • An LTC Operations Deep Dive: Utilizing Six Sigma Methodologies to Decrease Waste and Improve Efficiencies

     -   | W222
    Business Education

    From Disney to Tesla to Bank of America, companies all over the world have adopted Six Sigma process improvement methodologies to decrease waste and improve efficiencies in their businesses, and you can too. LTC pharmacy operations expert Paul Shelton will examine eight key areas of pharmacy waste – defects, overproduction, waiting, non-utilized talent, transportation, inventory, motion, and excess processing – and provide opportunities for improvement with real-life examples. Walk away with the next steps to decrease your LTC workflow waste and save money.

    CONTINUING EDUCATION

    Pharmacist and Technician Learning Objectives:

    • Describe Six Sigma methodologies and how they could be applied to your LTC pharmacy.

    • List steps in mapping workflow processes in your pharmacy.

    • Discuss key metrics to collect and analyze your efficiencies.

    ACPE UAN: 0207-0000-23-644-L04-P/T

    Speaker Info:

    Paul Shelton
    President, PharmaComplete Consulting Services
    Paul Shelton
  • Changes in Medicare Drug Program Legislation and What It Means for Your Business

     -   | W224 AB
    Business Education

    When the largest health care payer in the country begins negotiating drug prices, there are bound to be market shifts. Under the Inflation Reduction Act, the federal government will soon negotiate the price of several prescription drugs in Medicare, which will have a major impact on the patients, providers, and the pharmaceutical supply chain. CMS pharmacist John M. Coster helped shape the landmark OBRA 90 pharmacy legislation in 1990 and is now part of the new Medicare Drug Rebate and Negotiation Group. Hear his unique insights into the IRA legislation and its impact on your business and patients.

    Pharmacist and Pharmacy Technician Learning Objectives:

    1. Discuss the Inflation Reduction Act and important implementation dates for the negotiation program.

    2. List the first 10 Medicare Part D drugs selected for negotiation by CMS.

    3. Describe maximum fair price and the impact on your pharmacy business.

    ACPE UAN: 0207-0000-23-645-L03-P/T

    Speaker Info:

    John M. Coster, PhD, RPh
    senior technical advisor, Medicare drug rebate and negotiation group, Centers for Medicare & Medicaid Services
    John M. Coster
  • The ROI for Adding UTI, Nutrient Depletion, and Other Unique Point-of-Care Tests to Your Service Portfolio

     -   | W222
    Business Education

    Pharmacy owner Jen Palazzolo has made point-of-care testing opportunities a foundation for driving new cash-based revenue through her doors. Join in for a showcase of unique opportunities for expansion that you may not have considered and leave with ideas for how these services can lead to paid consultations and personalized supplement recommendations.

    CONTINUING EDUCATION

    Pharmacist and Pharmacy Technician Learning Objectives:

    1. List untapped opportunities for expanding your service portfolio with unique point-of-care tests.

    2. Discuss effective strategies to implement point-of-care testing services while optimizing workflow, appointments, and curbside testing.

    3. Describe how adding unique point-of-care testing opportunities can lead to additional pharmacist consultations and personalized supplement recommendations.

    ACPE UAN: 0207-0000-23-646-L04-P/T

    Speaker Info:

    Jennifer Palazzolo, RPh
    Owner, Flatirons Family Pharmacy
    Jennifer Palazzolo
  • Value Innovation Through Payer, Pharmacy Network Partnerships (Non-CE)

     -   | W224 CD
    Business Education

    Pull up a chair for this fireside chat with CPESN® USA’s Alison Haas and leaders from UnitedHealthcare and CarelonRx to discuss their partnerships with the national pharmacy network. Panelists Kristi Fowler and Stacey Decembrele will describe their approaches to integrating community pharmacy to care delivery, some of the barriers they’ve faced, as well as innovations focused on improved health outcomes and cost savings.

    Speaker Info:

    Kristi Fowler, BSPharm, RPh
    Director, Medicaid pharmacy capability and growth, UnitedHealthcare Community & State
    Kristi Fowler
    Stacey Decembrele
    Staff VP, pharmacy network management and strategy, CarelonRx
    Stacey Decembrele
    Alison Hass, PharmD
    Owner, Jackson Pharmacy & Wellness Center, director of value-based contracting at CPESN USA
    Alison Hass
  • The NADAC Effect: The Drug Pricing Benchmark Changing the Pharmaceutical Market

     -   | W224 CD
    Business Education

    States see lower drug costs and pharmacies see higher payments in Medicaid fee-for-service states that use NADAC, the National Average Drug Acquisition Cost. NADAC, based on a nationally distributed survey of chain and independent pharmacy invoice prices, is the key to obtaining fair reimbursements in state Medicaid programs and would change the game if adapted to Medicare or private insurance programs. Learn more about the national pricing benchmark and how it directly impacts your business.

    CONTINUING EDUCATION

    Pharmacist and Technician Learning Objectives:

    1. Define NADAC and list the types of pharmacies that provide NADAC data.

    2. Explain the factors that affect NADAC prices.

    3. Compare and contrast NADAC data with other sources of drug pricing information.

    ACPE UAN: 0207-0000-23-648-L03-P/T

    Speaker Info:

    Luke Slindee, PharmD
    Senior pharmacy consultant, Myers and Stauffer LC
    Luke Slindee
  • Thriving With Specialty Lite: Optimizing Operations and Resources

     -   | W224 AB
    Business Education

    Discover the untapped potential of specialty lite services as Mark Ey of CARE Pharmacies unveils opportunities to optimize your pharmacy's efficiency and profitability while providing enhanced patient care. Learn how to retain patients and serve as your referral sources’ trusted gatekeepers, preventing migration to mail-order or PBM-run specialty pharmacies, and how to transform your pharmacy into a valuable partner for health care providers and manufacturers while generating revenue.

    Continuing Education

    Pharmacist and Pharmacy Technician Learning Objectives:

    1. Identify and assess existing specialty lite practices within your pharmacy operations, recognizing opportunities for optimization and enhanced patient care.

    2. Discuss strategies to effectively position your community pharmacy as a valuable partner for health care providers.

    3. Describe patient-centered approaches to specialty lite pharmacy services to ensure the best possible care for specialty patients.

    ACPE UAN: 0207-0000-23-647-L04-P/T

    Speaker Info:

    Mark Ey, RPh
    VP of operations, CARE Pharmacies
    Mark Ey
  • Shoot the Breeze®: Point-of-Care Testing (Non-CE)

     -   | W225
    Business Education

    Got a question about point-of-care testing? Ask it! Have a pearl to share? Share it! Join other community pharmacy teams from across the country for a free-flowing, non-CE conversation with each other where point-of-care testing takes center stage. Workflow best practices, technology, vendor partners, test and treat – everything is on the table. Discover firsthand what’s working well in other pharmacies and bring home achievable concepts that will transform your point-of-care business.

    Speaker Info:

    Jennifer Palazzolo, RPh
    Owner, Flatirons Family Pharmacy
    Jennifer Palazzolo
  • Sound Advice: Making "Cents" of OTC Hearing Aids

     -   | W224 CD
    Business Education

    As of late 2022, OTC lower-cost hearing aids can be sold without a prescription or medical exam, potentially saving individuals thousands of dollars. While increasing your pharmacy's revenue you can also drastically improve the quality of life for millions of Americans. Learn how these three pharmacy owners assisted patients seeking OTC hearing aids, integrated this service into their workflow, and grew their business as we explore this emerging market.

    CONTINUING EDUCATION

    Pharmacist and Technician Learning Objectives:

    1. Summarize the impact of over-the-counter hearing aids on a societal and individual level.

    2. List resources for establishing an OTC hearing aid testing and supplying service.

    3. Describe methods to increase patient knowledge of and interest in OTC hearing aids.

    4. Discuss operation and business considerations when adding OTC hearing aids to your product catalog.

    ACPE UAN: 0207-0000-23-650-L04-P/T

    Speaker Info:

    R. Thomas Friedman, RPh
    Owner, Horsham Square Pharmacy and Wellness Center
    R. Thomas Friedman
    William Drilling, RPh
    Co-owner, Drilling Pharmacy
    William Drilling
    Shawn Sams, PharmD, RPh
    Owner, Louis Morgan Drug
    Shawn Sams
    Mariecus Jarvis-Mays, PharmD, MEd
    Associate director, education and committee structure, NCPA
    Mariecus Jarvis-Mays
  • 2023 Vaccine Update

     -   | W222AB
    Business Education

    Flu, COVID, RSV - oh, my! With new vaccine approvals and updates to the ACIP schedule it may be hard to keep up. This session will highlight what you need to know to stay current on all-things vaccines.

    Pharmacist and Pharmacy Technician Learning Objectives:

    1. List new vaccine approvals and ACIP recommendation changes in 2023.

    2. Describe how recent updates to the ACIP vaccine schedules may affect pharmacy practice.

    3. Discuss opportunities to engage and educate patients on new vaccine recommendations.

    4. Describe where the vaccine gaps are and what pharmacy teams can do to close them by working with other providers and public health departments.

    ACPE UAN: 0207-0000-23-666-L06-P/T

    Speaker Info:

    Jean-Venable “Kelly” R. Goode, PharmD, BCPS, FAPhA, FCCP
    Professor and director, community-based residency program, Virginia Commonwealth University School of Pharmacy
    Jean-Venable “Kelly” R. Goode
  • Maximizing Profits Online: Leveraging a High-Performing Website for Effective Marketing, Conversions, and Revenue Generation

     -   | W224 AB
    Business Education

    In a world of two-hour delivery and purchasing at a click of a button, access untapped profits when you make it easier for consumers to shop your pharmacy's products and services 24/7. Unleash the power of your pharmacy's online presence through effective marketing strategies for e-commerce, prescription sales, and booking services. Take your business online and reach new heights of financial success.

    CONTINUING EDUCATION

    Pharmacist and Pharmacy Technician Learning Objectives:

    1. Describe online shopping trends and the pharmacy market opportunity they present.

    2. List tools available to increase patient access to pharmacy services after hours and extend your pharmacy's brick-and-mortar business online.

    3. Discuss data collection and targeting/retargeting strategies to better understand the needs of your individual patients.

    ACPE UAN: 0207-0000-23-649-L04-P/T

    Speaker Info:

    AJ Asgari, PharmD
    CEO and founder at Drugstore2Door
    AJ Asgari
  • Student Headshots

     -   | WF4
    Student Pharmacist Program

    Students who have completed their passports can cash in for a professional headshot!

  • Long-Term Care Reception

    sponsored by GeriMed
     -   | W240 CD

    Come visit with and get to know others in long-term care pharmacy.

  • NCPA New Members and First-Timers Reception

    sponsored by Outcomes
     -   | W240 AB

    We’re excited you are here! Join us for this fun get-to-know-you reception.

  • Pharmacist and Student Social

     -   | WF4
    Student Pharmacist Program

    NCPA pharmacists are some of the most approachable pharmacists in our profession, and they want to meet with the next generation of leaders. Before the Opening Night Reception, take advantage of this opportunity to meet industry professionals and share stories, experiences, and goals. Who knows – maybe you’ll meet a future business partner, a mentor, a future preceptor, or make a lifelong friend.

  • Opening Night Reception

    sponsored by McKesson
     -   | Hyatt – Garden Terrace

    All registered guests are invited to the opening night reception.
    *Unregistered guests are welcome and can purchase tickets at the NCPA registration desk for $85 each.

  • Registration Desk

     -   | West Lobby D

     

  • Take 5!

     -   | W224 AB
    Business Education

    Back by popular demand!  Your peers will Take 5 minutes to tell you about a revenue-generating service or money-saving tip that has worked well for them. Then you’ll have 10 minutes to interact, ask questions and offer suggestions. When time runs out, it’s on to the next one. Of course, there’s plenty of time at the NCPA 2023 Annual Convention for further one-on-one dialogue to follow up and learn more from each other.

    CONTINUING EDUCATION

    Pharmacist and Technician Learning Objectives:

    1. List at least three innovations for your business.

    2. Discuss best practices for elevating staff roles.

    3. Describe ChatGPT and how it is utilized in the pharmacy.

    ACPE UAN: 0207-0000-23-671-L04-P/T

    Speaker Info:

    Scott Pace, PharmD, JD
    Owner, Kavanaugh Pharmacy
    Scott Pace
    Meredy Ayers, CPhT
    Administrative coordinator, Bremo Pharmacy
    Meredy Ayers
    Nicolette Mathey, PharmD, RPh
    Owner, Atrium24 & Palm Harbor Pharmacy
    Nicolette Mathey
  • Chapter Officer Breakfast

     -   | WF4
    Student Pharmacist Program

    Chapter officers and leaders, to thank you for your service, you're invited to join us for a delicious breakfast with a side of motivation delivered by NCPA CEO Douglas Hoey, NCPA President Hugh Chancy, and other NCPA leaders. Then, prepare to be inspired by peers we will recognize for chapter achievements and completing the End-of-Year Report.

  • 340B Rxplained: Clearing Doubts and Dispensing Answers (Non-CE)

     -   | W222
    Business Education

    The 340B program can be a game-changer for your pharmacy. It is also nuanced and changing rapidly. We have pulled together some of the most common questions from pharmacy teams, both newcomers and active program participants, and are here to share the answers with you. In this choose-your-own-adventure style of program, get clarity on common queries, including program nuances, best practices, the latest manufacturer restrictions, and so much more.

    Speaker Info:

    Amanda Gaddy, RPh
    COO, Secure340B
    Amanda Gaddy,
    Julie Crozier, MS, RPh
    CEO, Secure340B
    Julie Crozier
  • Selling Your LTC-at-Home Services

     -   | W224 CD
    Business Education

    Building and nurturing relationships are critical to growing your LTC-at-home niche as in traditional long-term care pharmacy. Lindsay Dymowski Constantino shares how her pharmacy has found success describing the model, speaking to prescribers' pain points, and ultimately attracting new patients. Get insights on what motivates providers to recommend LTC-at-home services, so you can best market to physicians and medical groups as well as to hospice, assisted living, and MCOs/ACOs. Walk away from this session with tools to identify referral sources and marketing best practices to leverage your services.

    Pharmacist and Technician Learning Objectives:

    1. Describe what patients qualify as LTC-at-home patients.

    2. Identify where the LTC-at-home patient population is found.

    3. Discuss how to build collaborative relationships with community providers.

    ACPE UAN: ACPE UAN: 0207-0000-23-651-L04-P/T

    Speaker Info:

    Lindsay Dymowski
    President, Centennial Pharmacy Services and co-founder, LTC@Home Pharmacy Network, luminary, CPESN LTC@Home
    Lindsay Dymowski Constantino
  • Get Your Team to the DSCSA Finish Line

     -   | W224 AB
    Business Education

    The Drug Supply Chain Security Act requires pharmacies to have formal processes to evaluate their prescription drug wholesalers, inspect orders and maintain transaction tracing data. Your pharmacy team needs to know who is responsible for each and the day-to-day tasks to ensure compliance. They also need to have a plan should problems arise. Even though the enforcement deadline was extended, the time to get compliant is now.

    CONTINUING EDUCATION

    Pharmacist and Technician Learning Objectives:

    1. List the steps for determining that a trading partner is an “authorized trading partner."

    2. Describe a procedure for your pharmacy to ensure that orders are inspected, and any suspected product is thoroughly inspected and, when applicable, the FDA is notified of illegitimate product.

    3. Evaluate your pharmacy’s needs with respect to storing, accessing and producing transaction tracing data.

    4. Discuss the impact on your pharmacy of FDA’s delayed enforcement of the November 27, 2023, compliance deadline.

    ACPE UAN: ACPE UAN: 0207-0000-23-652-L05-P/T

    Speaker Info:

    Scott Mooney, MBA
    VP of distribution operations, McKesson Corporation
    Scott Mooney
  • First General Session

    sponsored by Anda, Inc.
     -   | West Hall F

    Features of the First General Session include a president’s address by NCPA President Hugh Chancy, RPh, and a keynote address from dance psychologist Peter Lovatt, PhD. He has spent his life teaching and writing about how humans are transformed by movement. You will find Lovatt’s keynote especially entertaining.

    Keynote Speaker

    Lovatt will motivate and engage us as the keynote speaker in this session. He has a background in both dance and cognitive psychology and will take the audience through a thought-provoking exploration of the psychology of movement and why creativity (and divergent thinking) skyrockets when we just move our bodies. Lovatt will also show us how these skills are also important beyond the workplace in education and health care, generally. He will certainly energize the room – and you! So, sit back and expect to be mesmerized by Dr. Dance.

    Speaker Info:

    Peter Lovatt, PhD
    Dr. Dance
    Peter Lovatt
  • Elevate Your Pharmacy: Profit Boosters and DIR Defense Tactics

    sponsored by RxSafe
     -   | W230 CD
    Product Theater

    Successful pharmacy owners and industry experts will share their roadmap to success and offer tips on how to ensure you’re prepared for the looming DIR apocalypse. Dive deep into the strategies that our panelists have employed to substantially boost their pharmacy profits.

    Speaker Info:

    Moderator: Todd Eury
    Pharmacy Podcast Network
    Todd Eury
    Roundtable: Thomas McDowell
    McDowells Pharmacy and Happier at Home
    Thomas McDowell
    Roundtable: Tim Mitchell
    Mitchell’s Pharmacy
    Tim Mitchell
    Roundtable: Lisa Faast
    DiversifyRx
    Lisa Faast
    Scotty Sykes, CPA, CFP
    Sykes & Company, P.A.
    Scotty Sykes, CPA, CFP
    Ronna Hauser, PharmD
    Senior Vice President, Policy and Pharmacy Affairs
    Ronna Hauser, PharmD
  • An Approved Respiratory Syncytial Virus Vaccine to Help Protect Adults 60 Years and Older

    sponsored by Pfizer
     -   | W230 AB
    Product Theater

    Join us for an educational session to learn more about the prevalence of RSV and how immunization can help protect the older adult population.

    Continuing medical education (CME) is NOT associated with this event.

    Speaker Info:

    Stephan Foster, PharmD, FAPhA, FNAP
    Stephan Foster
  • NCPA Expo Grand Opening

     -   | Expo Hall - WD2

    NCPA Expo Floor Plan

    Buffet lunch served from noon-2 p.m.

  • Innovations in Community Practice Poster Symposium

     -   | Expo Hall - WD2
    Student Pharmacist Program

    The poster symposium allows NCPA members, students, recent graduates, and residents to present research or services beneficial to the community pharmacy profession. Through peer-to-peer interactions, learn about unique and innovative opportunities for moving the practice of pharmacy forward.

  • Clinical Services and Software Solutions

    presented by Electronic Billing Service
     -   | Expo Hall - WD2
    Experiential Zone

    Join Mary Stoner to discuss clinical services pharmacies can engage in and look at how a clinical platform can help you implement and remain compliant in providing these services.

    Speaker Info:

    Mary Stoner
    President, Electronic Billing Services
    Mary Stoner
  • How To Negate Prior Authorizations, Rejections, and Underpayments for Medicare Part D, Increase Profits, and Grow Your Pharmacy

    presented by Ugo Rx
     -   | Expo Hall - WD2
    Experiential Zone

    Learn how our Medicare Part-D drug coverage search tool allows pharmacies to find covered alternatives to rejected or PA claims without having to test claims, saving time, increasing profitability, and skyrocketing patient care. I will also show an example of how the tool can be used to research the entire formulary to discover covered medication to educate providers of formulary changes as they occur.

    Speaker Info:

    Ajay Mehra
    Co-founder, Ugo Rx
    Ajay Mehra
  • Community Pharmacy Residency and Fellowship Showcase

     -   | Expo Hall - WD2
    Student Pharmacist Program

    A can’t-miss event for students looking for post-graduate programs in community pharmacy or pharmacy teams looking to start their residency. Network with leaders and current residents from community pharmacy, pharmacy ownership, and association management programs nationwide.

  • Transform Your Pharmacy and Enhance Your Patient Experience

    presented by Lumistry
     -   | Expo Hall - WD2
    Experiential Zone

    To thrive in today’s world, pharmacies must clinically and digitally transform their businesses to increase the productivity of their teams and improve their patients’ experience. While this sounds simple, business transformation is complex and difficult, requiring new processes and software to enable pharmacists and their teams to focus on delivering high-value patient care. However, software that complements today’s pharmacy management systems unlocks scores of trapped productivity to enable pharmacy transformation while simultaneously enhancing patients’ experience and satisfaction. Learn how Lumistry’s new, innovative software solution will help pharmacies help people!

    Speaker Info:

    Corey Hansen
    CEO, Lumistry
    Corey Hansen
    Nick Brooke
    Head of sales revenue, Lumistry
    Nick Brooke
  • Power Up Your Business: Leveraging Talent To Overcome Overwhelm

    presented by Medisca
     -   | Expo Hall - WD2
    Experiential Zone

    Join us to discuss how to empower your team to build intentionality and predictability into every aspect of your business, including pharmacy operations, compounding, organizational design, and patient care services.

    Speaker Info:

    Mark Filosi, RPh
    Medisca success partner, owner of Family Care Pharmacy, LP3 network facilitator
    Mark Filosi
    Nandita Koodie, PharmD
    Patient care services success partner
    Nandita Koodie
    Patrick Lott, SHRM-CP
    Leadership and organization Medisca success partner
    Patrick Lott
  • Supporting Health Equity with Community Pharmacies

    presented by CPESN Health Equity leaders
     -   | Expo Hall - WD2
    Experiential Zone

    This presentation highlights the shifting practice of pharmacy towards optimizing care, rather than just dispensing medications. Health inequities are addressed at the local level with local providers. Community pharmacies are the most accessible health care provider and can screen and treat social determinants of health. Pharmacy practice continues to evolve beyond dispensing and the technology pharmacies use to document and transmit health equity interventions will benefit all members of the health care team – from prescribers to payers.

    Speaker Info:

    Jake Galdo, PharmD, MBA, BCPS, BCGP
    CEO, Seguridad, Inc.
    Jake Galdo
    Tripp Logan, PharmD
    COO, Seguridad, Inc., VP, SEMO Rx Pharmacies & Care Coordination, L & S Pharmacy
    Tripp Logan
  • Future-Proof Your Pharmacy With IPC Digital Health

    presented by IPC
     -   | Expo Hall - WD2
    Experiential Zone

    Learn about the new products and services available as a part of IPC's iCare+ digital platform and how IPC Digital Health can help future-proof your business.

    Speaker Info:

    Ashton S. Maaraba, JD
    President, IPC Digital Health, LLC
    Ashton S. Maaraba,
    Kelli Stovall, RPh, MBA
    VP pharmacy services, IPC
    Kelli Stovall
  • NCPA Foundation Awards Ceremony

     -   | WF3

    Join the NCPA Foundation to recognize volunteers, students, pharmacy school faculty, and pharmacists who have exhibited exemplary leadership or have made exceptional contributions to independent community pharmacy. Recognitions include the NARD Ownership Award, Preceptor of the Year Award, Outstanding Faculty Liaison of the Year, scholarship recipients, NCPA Student Chapter of the Year, finalists in the Good Neighbor Pharmacy NCPA Pruitt-Schutte Student Business Plan Competition, and more.

    About the NCPA Foundation

    The NCPA Foundation is celebrating its 70th anniversary! The foundation improves community-based health care access by supporting efforts that promote the sustainability and growth of independent community pharmacists, the most accessible health care provider, through scholarships, grants, and ownership development. Stop by our booth (941) to learn more and practice your putting. Score a hole-in-one to be entered into the drawing for a complimentary registration to the 2024 NCPA Annual Convention in Columbus, Ohio.

  • Engage the 4Ms Model: Why Your Pharmacy is Prime for Integrating a Novel Collaborative to Impact Your Community and Your Bottom Line

    presented by CPESN PPC@Home leaders
     -   | WF3
    Experiential Zone

    By 2030 it is estimated that one in five Americans will be over 65. As our aging patient population continues to grow, health care models are shifting to offering and engaging in patient services at home. The health of our aging patients continues to decline when we do not address their functional capacity, cognitive health, and emotional well-being. Join us to learn how to establish a preventative, self-management program in your pharmacy that focuses on the 4Ms Model (mobility, mentation, medication & what matters) by leveraging a physiatry-pharmacy collaborative model that can create new revenue streams to support your pharmacy and your community.

    Speaker Info:

    Saswat Kabisatpathy, PharmD, MS, BCMTMS
    Chief strategic officer, Avant Pharmacy and Wellness Center and director of strategy and analytics, Avant Institute.
    Saswat Kabisatpathy
    Kimberly Varner, PharmD, MBA
    Population Health Clinical Pharmacist - Implementation Specialist, Health GamePlan Associates
    Kimberly Varne
  • Combating Prescription Drug Diversion

     -   | W224 AB
    Business Education

    Prescription drug diversion has changed a lot from the old days of the “Holy Trinity.” This session will identify current trends in prescription drug diversion used by prescribers and patients to illegally obtain controlled substances. It will cover tips and techniques for your pharmacy team to use in identifying and countering these disturbing trends, and also detail how documenting legitimate patient care should be part of your due diligence to avoid potential problems.

    CONTINUING EDUCATION

    Pharmacist and Pharmacy Technician Learning Objectives:

    1. Explain current trends in prescription drug diversion.

    2. Describe tools and tips you can use in practice to avoid prescription drug diversion.

    3. Discuss the proper use of prescription monitoring programs and documentation to avoid potential problems with controlled substance dispensing.

    ACPE UAN: 0207-0000-23-653-L03-P/T

    Speaker Info:

    Donnie Sullivan, RPh, PhD
    Professor of clinical pharmacy, The Ohio State University College of Pharmacy
    Donnie Sullivan
  • Prescription for Success: Mastering Lunch Meetings with Prescribers

    presented by ATRIUM24
     -   | Expo Hall - WD2
    Experiential Zone

    This talk will guide you through the steps of scheduling and conducting successful lunch meetings with local doctors and prescribers to grow your pharmacy business. Learn when to schedule, arrange catering, plan agendas, prepare materials, confirm attendance, conduct effective meetings, and follow up, all while staying within your budget.

    Speaker Info:

    Nicolette Mathey, PharmD, RPh
    Owner, ATRIUM24
    Nicolette Mathey
  • Corporate Member Reception

    Open to all corporate members
     -   | W240 CD
  • Preventing Audits and Protecting Your Bottom Line

     -   | W224 CD
    Business Education

    The average PBM audit cost pharmacies nearly $16,000 in 2022. With new biologics and widespread off-label use of GLP-1 medications, you can’t afford not to train every member of your team on audit prevention. In this hands-on workshop, audit experts will guide you and your team through some of the most common audit targets you come across on a daily basis. Walk away with strategies to self-audit and proactively mitigate top audit issues.

    CONTINUING EDUCATION

    Pharmacist and Technician Learning Objectives:

    1. Discuss the fundamentals of DAW codes with biologic drugs.

    2. Outline audit risks for dispensing prescriptions off-label.

    3. Describe drug procurement issues your pharmacy may experience.

    4. List the top audit discrepancies and ways your team can self-audit to prevent them.

    ACPE UAN: 0207-0000-23-655-L05-P/T

    Speaker Info:

    Trent Thiede, PharmD, MBA
    President, PAAS National
    Trent Thiede
  • What’s in the Forecast? A Look Ahead at Future Medicare Contracts

     -   | W224 AB
    Business Education

    With the DIR hangover around the corner and some unfavorable contract trends seen for 2024, many pharmacies find themselves hunkering down to weather the storm. Nevertheless, the PBM response to eliminating retroactive DIR fees gives us a good prediction of what to expect – and more importantly – how to prepare for future contract seasons. Join pharmacy owners Charlie Hartig and Peter Kounelis as they review recent contract trends and share evaluation strategies to deploy this spring as you consider proposed contracts for 2025. Walk away with the tools to make evidence-based contract decisions based on your data so you are not caught in the rain.

    CONTINUING EDUCATION

    Pharmacist and Technician Learning Objectives:

    1. Describe the evolution of pharmacy contracts over the past three years.

    2. Discuss the impact of the Medicare Part D Final Rule eliminating retroactive DIR fees has on your patients and pharmacy.

    3. Discuss best practices for analyzing your pharmacy data to make evidence-based contract decisions.

    ACPE UAN: 0207-0000-23-654-L03-P/T

    Speaker Info:

    Charlie Hartig, PharmD, JD, RPh, MBA
    CEO, Hartig Drug
    Charlie Hartig
    Peter Kounelis, MBA, RPh
    VP, Elevate Provider Network, AmerisourceBergen
    Peter Kounelis
  • PCCA Members Only Reception

     -   | Hyatt Regency Orlando – Ballroom Plaza K
  • University of Texas, College of Pharmacy Alumni and Friends Reception

     -   | Hyatt Regency Orlando – Ballroom Plaza D
  • CPESN USA – Luminary of the Year Reception

     -   | Hyatt Regency Orlando – Orchid Room/Veranda
  • Georgia Pharmacy Association and University of Georgia College of Pharmacy Reception

     -   | Discovery 47

    All Georgia registrants and friends are invited to attend.

  • Registration Desk

     -   | West Lobby D

     

  • Taking Your Compounding to the Next Level

    presented by PCCA
     -   | W230 AB
    Product Theater

    Do you want to help more patients while growing your pharmacy’s bottom line? Join us to see how pharmacies working with PCCA are transforming into thriving compounding practices. Gain insights into the biggest compounding opportunities from PCCA industry experts Sara Hover and Erin Michael, who will share how adding compounding to your practice is still your best move.

    Speaker Info:

    Erin Michael, MBA, MS, CPhT, FAPC
    Director of member engagement, PCCA
    Erin Michael
    Sara Hover, RPh, FAARM
    Clinical compounding pharmacist, PCCA
    Sara Hover
  • Take 5!

     -   | W224 AB
    Business Education

    We are back with another round of profit pearls from the people you want to hear from the most –– your peers. They’ll Take 5 minutes to tell you about something that is working well for them, and you’ll have ten minutes to engage and ask questions.

    CONTINUING EDUCATION

    Pharmacist and Pharmacy Technician Learning Objectives:

    1. Review opportunities for pharmacies like yours to participate in clinical trial recruitment.

    2. Discuss three innovations for your pharmacy.

    3. List easy to implement wellness ideas.

    Speaker Info:

    Roger Paganelli
    Pharmacist, co-owner, Mt. Carmel Pharmacy
    Roger Paganelli
    Josh Rimany, RPh, FACA, IFMCP
    Chief wellness officer, Dilworth Drug & Wellness Center
    Josh Rimany
    Zac McLeod, PharmD
    Owner, Buy-Rite Drugs
    Zac McLeod
  • FPN Board of Directors Meeting

     -   | Hyatt Regency Orlando – Discovery 43
  • Congressman James Comer Fundraising Reception

     -   | W240 AB

    Join us for a breakfast supporting congressional pharmacy champion Rep. James Comer (R-Ky.), who serves as chairman of the House Oversight and Accountability Committee. Campaign contributions to Chairman Comer are required to attend the breakfast. Stop by the Advocacy Booth to find out more.

  • How Electronic Health Record Access Changes the Long-Term Care Game

     -   | W224 CD
    Business Education

    Nicole Schreiner of Streu's Pharmacy's team was spending unnecessary time tracking down patient data readily available in electronic health records, so she worked with her facility clients to secure EHR access for her pharmacy. Now, the team accesses accurate patient histories and medication records, communicates in real-time with prescribers, and provides advanced services like antibiotic dosing and INR monitoring. Find out how she proved her case to the facility staff, the obstacles she overcame, and how your LTC operation can benefit from having data at your fingertips and seamlessly collaborating with your facility partners.

    CONTINUING EDUCATION

    Pharmacist and Technician Learning Objectives:

    1. Describe how a community/LTC pharmacy obtains access to a health system's EHR.

    2. List ways that access to a health system EHR can change how you practice.

    3. Give real examples of how using EHR access can help improve patient care.

    ACPE UAN: 0207-0000-23-673-L04-P/T

    Speaker Info:

    Nicole Schreiner, PharmD
    Owner and CEO, Streu's Pharmacy Bay Natural
    Nicole Schreiner
  • Remote Physiologic Monitoring – Maximizing ROI in the Telehealth World

     -   | W224 AB
    Business Education

    With telehealth services becoming exponentially more popular, the ability to monitor chronic conditions from home is more important than ever. Community pharmacist Patrick Chancy has found success in his pharmacy through providing remote physiologic monitoring services in collaboration with a local physician. Join us for this session to learn how you can start providing these services and boost your non-dispensing revenue. Patrick will share insight into the hurdles you may face when getting started with RPM, provide tips on how to develop an efficient workflow, and detail how to triage the large scale of data these devices provide.

    CONTINUING EDUCATION

    Pharmacist and Technician Learning Objectives:

    1. Describe the complexities of billing for remote physiologic monitoring services.

    2. Identify which remote physiologic monitoring services would be most beneficial based on your patient population and resources.

    3. Summarize workflow considerations for implementing RPM services.

    ACPE UAN: 0207-0000-23-656-L04-P/T

    Speaker Info:

    Patrick Chancy, PharmD
    Clinical pharmacist, Chancy Drugs-Hahira, luminary, CPESN Georgia
    Patrick Chancy
  • Second General Session

    sponsored by PioneerRx
     -   | West Hall F

    The Second General Session features a state of the association address by NCPA CEO Douglas Hoey and a keynote address from Marty Makary, MD.

    Keynote Speaker

    Makary is a Johns Hopkins surgeon, professor at the Bloomberg School of Public Health, bestselling author, and a leading voice for transparency in health care. He is also the recipient of the 2020 Business Book of the Year Award for The Price We Pay, described as “a deep dive into the real issues driving up the price of health care,” and has published over 250 scientific articles on the re-design of health care, medical innovation, and vulnerable populations. We are excited to hear Makary's thoughts on the current state of the health care system.

    Speaker Info:

    Marty MaKary, MD
    Marty MaKary
  • Addressing the Unmet Need of Pneumococcal Burden in Adults at Your Pharmacy

    presented by Pfizer
     -   | W230 AB
    Product Theater

    Join us for an educational session to learn more about Prevnar 20, which helps meet the need for protection against pneumococcal pneumonia and invasive disease in eligible adults.

    We'll discuss:

    • ACIP recommendations for Prevnar 20 in adults.

    • Prevnar 20 clinical development in adults.

    • The role of pharmacists in recommending pneumococcal vaccination among adults.

    Speaker Info:

    Chad Kodiak, RPH, PharmD
    President/CEO, Joliet Professional Pharmacy
    Chad Kodiak
  • Streamlining Clinical and Dispensing Workflows to Drive Revenue and Outcomes

    presented by Outcomes
     -   | W230 CD
    Product Theater

    Optimizing clinical and dispensing workflows is about more than just efficiency, it's a strategic approach to enhance patient outcomes and maximize revenue. Join us for an engaging session as we explore the profound impact of optimizing your workflow with Outcomes solutions.

    Speaker Info:

    Heidi Polek, RPh
    Director, PMS Product Management at Outcomes
    Heidi Polek
  • NCPA Expo

     -   | Expo Hall - WD2

    NCPA Expo Floor Plan

    Buffet lunch served from 12:30-2:30 p.m.

  • USP Changes: Top Five Things You Need To Know

    presented by PCCA
     -   | Expo Hall - WD2
    Experiential Zone

    Join us for a USP compliance session focused on non-sterile compounding as our expert speaker, Sara Hover, RPh, delves into the critical updates in the USP regulations that directly impact your practice. She will address the top five changes you need to know to ensure your compounding practice remains compliant. She will break down the complexities and provide practical insights to help you navigate the changes with confidence.

    Speaker Info:

    Sara Hover, RPh
    Director of clinical services, PCCA
    Sara Hover
  • Threats to Your Compounding Practice

    presented by Alliance for Pharmacy Compounding
     -   | Expo Hall - WD2
    Experiential Zone

    Speaker Info:

    Scott Brunner
    CEO, Alliance for Pharmacy Compounding
    Scott Brunner
  • NCPA Nominations Committee Meeting

     -   | W232 A

     

  • Taking the Pharmacy Back: How Community Pharmacists Can Gain Ground in the Medical Billing Arena

    presented by CPESN Medical Billing Support leaders
     -   | Expo Hall - WD2
    Experiential Zone

    As Medical Billing opportunities increase, we have the chance to disrupt the current trend in community pharmacy! Come learn how CPESN can support your revenue cycle management by identifying gaps in your medical billing processes and filling them with needed solutions. By working directly with your luminaries, we are able to design a state-specific approach to meet you where you're at.

    Speaker Info:

    Travis Wolff, PharmD, BCACP
    president, PharmFurther
    Travis Wolff
    Lindsay Christensen, PharmD
    CPESN Minnesota executive director
    Lindsay Christensen
    Angelina Tucker, PharmD, BCGP, CDCES
    CPESN Texas managing network facilitator
    Angelina Tucker
    Sirena Kalinski, CPhT
    Director of pharmacy operations, Duvall Family Drugs
    Sirena Kalinski
  • NCPA Resolutions Committee Meeting

     -   | W232 A
  • Standing Out As A Wellness Expert In Your Community

    presented by Designs for Health
     -   | Expo Hall - WD2
    Experiential Zone

    Learn about technology, wellness testing, protocols and industry-leading quality and research-backed dietary supplements.

    Speaker Info:

    Kathy Campbell, PharmD
    Owner, Medicap Owasso Wellness Pharmacy & Compounding, DrKathy Health
    Kathy Campbell
  • America’s Health Care Access Catastrophe: Learn How Independent Pharmacies Positively Benefit from a Joint Cash-Based Clinic and Become the Solution for Accessible, Affordable Care

    presented by CPESN Big Tree Medical leaders
     -   | Expo Hall - WD2
    Experiential Zone

    With America's access to care being more of a luxury rather than a right, learn how independent pharmacies are providing the foundation for a sustainable, affordable solution to primary care access that benefits everyone. Become the center of your community's health care and offer a joint cash-based solution today.

    Speaker Info:

    Adam Wheeler, MD, MBA, FAAP
    Co-founder, CEO, Big Tree Medical
    Adam Wheeler
    Steven Stewart, PharmD
    Director of network development, Big Tree Medical
    Steven Stewart
  • Reducing Employee Turnover with Career Pathing

     -   | W224 AB
    Business Education

    As your pharmacy grows its service portfolio and expands its offerings, can you articulate a career trajectory for your all-star employees? Career paths that encourage internal growth are important in supporting talented employees and keeping them on your team. Join HR expert Britney Beck as she dives into career pathing and discusses how to implement this strategy in your business.

    CONTINUING EDUCATION

    Pharmacist and Pharmacy Technician Learning Objectives:

    1. Describe career paths.

    2. Discuss the benefits of career pathing.

    3. List 10 steps for creating a career path.

    ACPE UAN: 0207-0000-23-657-L04-P/T

    Speaker Info:

    Britney Beck, SHRM-SCP
    Founder and chief people strategist, Hi-Wire HR Consulting
    Britney Beck
  • A Team Approach to Med Sync - The No Cost Weekly Training at Your Fingertips

    presented by CPESN
     -   | Expo Hall - WD2
    Experiential Zone

    Did you know there is free weekly training for your staff on conquering med sync? Flip the Pharmacy's Max My Sync learning community is made up of pharmacy technicians, pharmacists, owners, and support staff like you who are helping each other to grow and maximize sync and adherence programs. Find out what it is, how you or your team can benefit, and the valuable resources available.

    Then, join "Max My Sync: Quick and Easy Strategies for Improving Cash Flow Now" in W224AB at 4:45 p.m.

    Speaker Info:

    Chelsea Anderson, RPhT
    Chief financial officer, Tyson Drugs, Inc., beacon, CPESN USA
    Chelsea Anderson
    Tiffany Capps, CPhT
    Pharmacy operations manager, Galloway-Sands Pharmacy, beacon, CPESN USA
    Tiffany Capps
  • Max My Sync: Quick and Easy Strategies for Improving Cash Flow Now

     -   | W224 AB
    Business Education

    There’s a strong likelihood the cash flow you need for the DIR hangover is sitting on your shelves. Enrolling patients on high-dollar medications in your med sync program now can help put those dollars back in your bank account. Technician leaders of Flip the Pharmacy's Max My Sync series, Chelsea Anderson and Tiffany Capps, train pharmacies every week on how to take med sync programs from a headache to a standard business practice. Join them to uncover quick and effective workflow tips to make the most of your synchronization program today, targeting high-dollar products and boosting your bottom line. This is not your average med sync session.

    CONTINUING EDUCATION

    Pharmacist and Pharmacy Technician Learning Objectives:

    • Describe the direct correlation between shelf inventory and cash flow.

    • Identify target patients for your med sync program in workflow and based on pharmacy management system reports.

    • Discuss proactive forecasting techniques to enhance productivity and minimize replenishment-related disruptions to patient care.

    ACPE UAN: 0207-0000-23-658-L04-P/T

    Speaker Info:

    Chelsea Anderson, RPhT
    Chief financial officer, Tyson Drugs, Inc., beacon, CPESN USA
    Chelsea Anderson
    Tiffany Capps, CPhT
    Pharmacy operations manager, Galloway-Sands Pharmacy, beacon, CPESN USA
    Tiffany Capps
  • NCPA PAC Reception

     -   | Hyatt – Orchid Room

    Join the NCPA Advocacy team for a reception to thank our advocacy supporters.

    This is a ticketed event. To attend, please visit the Advocacy Booth to secure your tickets.

  • Mix & Mingle Party

    sponsored by GeriMed and WSPC
     -   | Convention Center – Valencia Ballroom

    All registered attendees are invited to kick up their heels for dinner and dancing.

    *Unregistered attendees are welcome and can purchase tickets at the NCPA registration desk for $120 each

  • Registration Desk

     -   | West Lobby D

     

  • Unraveling the Impact of Hormones on the Brain: Insights Into Cognitive Function and Emotional Well-Being

     -   | W224 CD
    Business Education

    Compounding expert Sara Hover demystifies the intricate and fascinating relationship between female hormones and their effects on the brain in this program. Discover how understanding hormonal fluctuations can help your team address conditions like premenstrual syndrome, postpartum depression, and menopause-related mood disorders, driving customer satisfaction and loyalty. Stay ahead of the competition by offering cutting-edge products and personalized health care approaches for women's mental well-being. Walk away feeling empowered to unleash the potential of hormonal health for new business growth opportunities.

    CONTINUING EDUCATION

    Pharmacist and Pharmacy Technician Learning Objectives:

    • Discuss the fundamentals of female hormones, including estradiol and progesterone and their roles beyond reproduction.

    • Describe the influence of female hormones on emotional well-being, mood regulation, and mental health, including the potential implications for conditions such as premenstrual syndrome, postpartum depression and menopause-related mood disorders.

    • Discuss recent research findings on the effects of hormone therapy, hormonal contraceptives and natural hormonal fluctuations on brain health and cognitive performance.

    ACPE UAN: 0207-0000-23-660-L01-P/T

    Speaker Info:

    Sara Hover, RPh, FAARM
    Director of clinical services, PCCA
    Sara Hover
  • We Don’t Have Time for That! – Eliminating the Excuses and Starting New Services

     -   | W224 AB
    Business Education

    Don't think you have time to start that patient care service you've been hearing about? The truth is that you might be afraid of the unknown and failure. As a support staff member, you are a vital member of the team. Hear how your peers have overcome fears and challenges with implementing new services and leave with actionable steps for adopting a growth mindset and creating a positive workplace culture that promotes professional development.

    CONTINUING EDUCATION

    Pharmacist and Pharmacy Technician Learning Objectives:

    1. Identify common excuses for not implementing new clinical services.

    2. Discuss strategies for overcoming these obstacles and creating a positive workplace culture that promotes growth and development.

    3. Outline the skill set needed to implement new services, including roles for pharmacists, pharmacy technicians, and support staff.

    ACPE UAN: 0207-0000-23-659-L04-P/T

    Speaker Info:

    Christine Cline-Dahlman, CPhT
    program coordinator, CPESN USA, PharmTechForward, LLC
    Christine Cline-Dahlman
    Tiffany Capps, CPhT
    Pharmacy operations manager, Galloway-Sands Pharmacy, beacon, CPESN USA
    Tiffany Capps
  • Three Ways to Help Patients Navigate the Medicare Maze During Open Enrollment (And Throughout the Year)

     -   | W224 AB
    Business Education

    When they found their pharmacy was out of network for a major Medicare plan in their area for 2023, pharmacy owners Dared and Renee Price got to work helping more than 600 patients sift through the insurance maze in a matter of a few weeks. As both a health insurance agent and pharmacist, Renee brought extra value to her patients and pharmacies. Join the Prices as they share their experience developing a process for contacting Medicare beneficiaries across multiple locations, setting up appointments, and the benefits they’ve seen having an insurance agent on staff to help patients navigate their Medicare options.

    Pharmacist and Pharmacy Technician Learning Objectives:

    1. Describe three best practices for helping patients navigate Medicare options.

    2. Explain the role of a pharmacy-based insurance agent, including training requirements.

    3. Discuss workflow tools to analyze pharmacy data around plans and maximize efficiencies related to insurance consultations.

    ACPE UAN: 0207-0000-23-661-L03-P/T

    Speaker Info:

    Dared Price, PharmD
    Co-owner, Price Pharmacies, Inc.
    Dared Price
    Renee Price, PharmD
    Co-owner, Price Pharmacies, Inc.
    Renee Price
  • Pharmacy Profitability Power-Up: Your Checklist to Unleashing Your Competitive Edge

     -   | W224 CD
    Business Education

    Pharmacy owner and EPIC Rx CEO Brian Hose focuses time and energy managing many often-overlooked areas of his business to stay competitive in today's market, and he has pulled his tips and tricks into an actionable checklist to help you optimize various facets of your own business. Whether it’s negotiating contracts, looking at the cost of vials and labels, or maximizing profitability on clinical services, there are dollars hidden in plain sight. Walk away with an action plan to power up your own profitability.

    CONTINUING EDUCATION

    Pharmacist and Pharmacy Technician Learning Objectives:

    1. Discuss strategies to analyze and adapt your pricing structure to remain competitive in the market and continue providing value to your patients.

    2. Identify key operational areas that impact efficiency and cost-effectiveness.

    3. Develop a systematic approach to inventory management, minimizing waste and optimizing turnover.

    ACPE UAN: 0207-0000-23-662-L04-P/T

    Speaker Info:

    Brian Hose, PharmD
    Owner, Sharpsburg Pharmacy, CEO, Epic Rx
    Brian Hose
  • Shoot the Breeze®: Elevating Staff Roles (Non-CE)

     -   | Room W225
    Business Education

    Following We Don’t Have Time for That! – Eliminating the Excuses and Starting New Services, join us for an uninhibited non-CE dialogue with your peers on what is working, what's not, and what solutions teams have found to continue to succeed. Whether you are a pharmacy owner looking to motivate your team or a support staff member ready to take on new challenges, come "shoot the breeze" with us.

  • Pharmacy Solutions for Opioid Use Disorder: MOUD and Stigma Reduction

     -   | W224 CD
    Business Education

    This session will equip you with the knowledge to provide comprehensive care for individuals with opioid use disorder. The panelists will delve into the critical components of providing medications for opioid use disorder (MOUD) while exploring the practical aspects of implementing MOUD programs in your pharmacy. Additionally, this session will address the pervasive issue of stigma surrounding patients with substance use disorders and offer strategies to create more compassionate and supportive environments.

    CONTINUING EDUCATION

    Pharmacist and Technician Learning Objectives:

    1. Describe different types of medications for opioid use disorder (MOUD) and their benefits.

    2. Discuss how to integrate MOUD services into pharmacy workflow and collaborate effectively with other healthcare providers.

    3. Identify the harmful effects of stigma on patients and strategies to reduce stigma in your pharmacy interactions.

    ACPE UAN: 0207-0000-23-665-L04-P/T

    Speaker Info:

    Tyler Varisco, PharmD, PhD
    Assistant professor, Department of Pharmaceutical Health Outcomes and Policy at the University of Houston College of Pharmacy
    Tyler Varisco
    Thomas Menighan, MBA, ScD, FAPhA
    Assistant dean for community engagement, West Virginia University School of Pharmacy
    Thomas Menighan
    Mark Garofoli, PharmD, MBA
    Clinical pain management pharmacist and director of experiential learning at West Virginia University Integrative Pain Management Center
    Mark Garofoli
  • Five Practical Strategies for Effective Recruitment

     -   | W222
    Business Education

    Are you experiencing serious challenges around recruitment? The good news is that you’re not alone. The bad news: the labor market isn’t changing anytime soon, so it’s not getting any easier. You can’t just "post and pray," hoping candidates come to you. Learn how to approach recruitment, including job ads; find candidates who add to your culture; and use retention strategies, like compensation and benefits, to attract candidates.

    CONTINUING EDUCATION

    Pharmacist and Pharmacy Technician Learning Objectives:

    1. Discuss practical strategies for recruitment.

    2. Describe how employee retention impacts recruitment.

    3. Describe the essential elements of a well-written job ad.

    ACPE UAN: 0207-0000-23-663-L04-P/T

    Speaker Info:

    Britney Beck, SHRM-SCP
    Founder and chief people strategist, Hi-Wire HR Consulting
    Britney Beck
  • Medical Billing in Action: A Case Study on Maximizing Revenue

     -   | W224 AB
    Business Education

    Discover how one of your peers has successfully streamlined their medical billing processes and collaborated effectively with a technology solutions partner. Explore the strategies, tools, and best practices that contributed to their success and learn how to implement similar approaches in your own pharmacy practice. This session will provide practical insights into optimizing revenue, improving operational efficiency, and enhancing patient care through effective medical billing practices and technological integration.

    Pharmacist and Technician Learning Objectives:

    1. Describe how optimizing medical billing can boost revenue, patient care services, and overall pharmacy performance.

    2. Identify strategies for overcoming common billing challenges.

    3. Discuss the benefits of collaborating with technology partners to improve billing accuracy and efficiency in pharmacy operations.

    ACPE UAN: 0207-0000-23-664-L04-P/T

    Speaker Info:

    Raj Chhadua, PharmD
    Managing partner, ReNue Apothecary GP, PLLC
    Raj Chhadua
    Max Anderegg, PharmD, MS
    Head of clinical programs, Docstation
    Max Anderegg
  • Shoot the Breeze®: Quick-Hitting Money-Makers (Non-CE)

     -   | W225
    Business Education

    Gather community pharmacy teams from around the country in one room and what do you get? You get a gold mine of successful money-making ideas and a networking group like no other. Join us for a free-flowing conversation where everyone shares revenue-generating concepts that are working well in their business and brings home successful, implementable ideas!

  • AI-Powered Pharmacy: Embracing Innovation for Better Patient Outcomes and Business Growth

     -   | W224 AB
    Business Education

    In this session, we will explore the incredible potential of artificial intelligence tools like ChatGPT in revolutionizing pharmacy practice and their impact on patient care, operational efficiency, and business growth. Learn what AI is and how it is being used in health care. Discover opportunities for community pharmacies to adopt AI and walk away with valuable insights on how it can help your team save time and unlock new opportunities.

    CONTINUING EDUCATION

    Pharmacist and Pharmacy Technician Learning Objectives

    1. Review the fundamental concepts of artificial intelligence and their applications in pharmacy practice, including ethical considerations.

    2. Identify practical ways to integrate AI tools into daily pharmacy operations to enhance efficiencies and improve patient care.

    3. Outline strategies for leveraging AI to contribute to pharmacy growth opportunities and future concerns.

    ACPE UAN: 0207-0000-23-674-L04-P/T

    Speaker Info:

    Ravi Patel, PharmD, MBA, MS
    Lead innovation advisor, University of Pittsburgh School of Pharmacy
    Ravi Patel
  • Cash Pay, Cost Plus and Membership Programs – Emerging Revenue Models

     -   | W224 CD
    Business Education

    Pharmacists have been working for years to expand the services they can offer to their patients, and wrestling with payment models that simply don’t work for pharmacies. Now an innovative group of pharmacists are changing the game – adopting “cash pay,” “cost plus,” and “direct care” models. Learn about the obstacles they’ve faced, the lessons they’ve learned, and the path they are paving to bring these models into the mainstream.

    CONTINUING EDUCATION

    Pharmacist and Technician Learning Objectives:

    1. Define cash-pay and membership-based pharmacy models.

    2. Discuss best practices for integrating membership-based programs into your pharmacy operations, including technology and staffing requirements.

    3. Describe different approaches to promoting membership-based programs, crafting a compelling service offering, and measuring the impact on your business.

    Speaker Info:

    Dave Sosnow, MBA
    Co-founder, CEO, Benri Health
    Dave Sosnow
    Benjamin Jolley, PharmD
    Jolley’s Compounding Pharmacy
    Benjamin Jolley
    Ben McNabb, PharmD
    Owner, Love Oak Pharmacy
    Ben McNabb
  • Demystifying Payment for Diabetes Education To Go From Set Up to PAID UP

     -   | W222
    Business Education

    You and your team are already educating patients with diabetes on managing the disease state and monitoring progress, yet billing can be tricky when trying to tie provider-like services performed by a pharmaCIST to the billing identifiers of a pharmACY. Travis Wolff has been helping hundreds of pharmacies like yours troubleshoot billing issues and get paid for diabetes self-management education. He's here to pull back the curtain on what DSME really is, the necessary logistics to get paid for your services, common hurdles experienced and how to avoid them, and how it can fit into your existing pharmacy workflow. Whether you want to start DSME or are stuck in claim rejections, this session is for you and your team to secure non-dispensing revenue.

    Pharmacist and Technician Learning Objectives:

    1. Discuss how PTAN numbers are used in billing for DSME.

    2. Identify the steps needed to qualify for billing diabetes education in your pharmacy.

    3. Discuss the most common claim rejections and barriers to successfully sending DSME claims from a community pharmacy perspective.

    ACPE UAN: 0207-0000-23-667-L04-P/T

    Speaker Info:

    Travis Wolff, PharmD, BCACP
    president, PharmFurther
    Travis Wolff
  • Bringing the Magic of Disney to Your Patients’ Experience

     -   | W224 CD
    Business Education

    In this dynamic and entertaining session, presenter Louis Feuer will discuss how to integrate the tremendously successful Disney culture concepts, business model and scripting processes, storyboarding, guest relations, and more in your pharmacy. Have fun, get motivated, and take home some customer service pearls from the happiest place on Earth.

    CONTINUING EDUCATION

    Pharmacist and Pharmacy Technician Learning Objectives:

    1. Discuss organizational culture and how key elements of the Disney culture can be integrated into your pharmacy.

    2. Examine how your pharmacy can enhance its “Disney Experience.”

    3. Outline how Disney “scripting” can improve patient interactions at your pharmacy.

    ACPE UAN: 0207-0000-23-668-L04-P/T

    Speaker Info:

    Louis Feuer, MA, MSW
    President, Dynamic Seminars
    Louis Feuer
  • Instilling Pharmacogenomics Into the DNA of Your Pharmacy

     -   | W222
    Business Education

    Personalized medicine is the next frontier of health care. Medical plans are always looking for ways to limit risk while optimizing efficacy. Discover how Amina Abubakar has cracked the code on this opportunity to improve patient outcomes and get paid for the value of her work without overhauling her pharmacy. Plus, get the details on a new national payer opportunity through CPESN. In this “can’t miss” session, you learn how to implement pharmacogenomic services in your pharmacy and improve the health care of the future.

    CONTINUING EDUCATION

    Pharmacist and Technician Learning Objectives:

    1. Recognize when pharmacogenomics can be used in clinical decision-making.

    2. Describe current payment models for pharmacogenomic testing, interpretation, and clinical decision-making.

    3. Describe considerations for starting a pharmacogenomics service.

    ACPE UAN: 0207-0000-23-669-L05-P/T

    Speaker Info:

    Marianna Wilbur, PharmD, MHA
    Clinical community population health pharmacist, Avant Pharmacy and Wellness
    Marianna Wilbur
    Amina Abubaker, PharmD, AAHIVP
    CEO, Avant Pharmacy and Wellnes
    Amina Abubaker
    Cody Clifton, PharmD
    Director of practice transformation, CPESN
    Cody Clifton
  • NCPA 2023 House of Delegates

     -   | W224 AB

    The NCPA House of Delegates is the policymaking body of the association. Resolutions on issues related to independent community pharmacy are brought before the delegation for consideration during the session. Resolutions that are adopted as official NCPA policy serve as the focal point for the association’s advocacy and education efforts.

    Pre-register and pick up your ribbons at the credentials desk in the NCPA registration area.

    Click to view agenda

    CONTINUING EDUCATION

    Pharmacist and Pharmacy Technician Learning Objectives:

    1. Discuss proposed policies and the potential impact on community pharmacy.

    2. Discuss viewpoints expressed in the final ratification of priorities to become association policy.

    3. Describe the direction identified for the association’s coming year.

    ACPE UAN: 0207-0000-23-675-L03-P/T

    Become a delegate

    Calling all pharmacy owners and managers! Take an active role in your pharmacy association and become a member of the House of Delegates. Sign up to represent your state and vote for NCPA officers and resolutions. Visit the NCPA registration desk on Sunday or Monday from 1-3 p.m. to sign up or register at the door. It’s quick and easy.

    Not a delegate? You can still come to watch the proceedings.

    *Attendees can earn CE credit for attending the House of Delegates.