Program Guide

This activity will provide an update on pneumococcal prevention strategies for adults and discuss pharmacist-led strategies to improve pneumococcal vaccination rates and address vaccine hesitancy.

A continental breakfast will be served. Seating will be limited to 150.

This activity includes immunization credit. Instructions on how to claim credit will be provided in the session.

Join your colleagues for a continental breakfast.

Ready to turn your dream of owning a pharmacy into reality? This panel discussion brings together seasoned pharmacy owners, fresh faces in the ownership world, and experts in cultivating the next generation of pharmacy entrepreneurs. Gain invaluable insights into the journey of pharmacy ownership, from navigating the initial steps to building a thriving business. Whether you're exploring junior partnerships or seeking financial guidance, this panel offers a unique opportunity to learn from those who have successfully paved their path in community pharmacy ownership.

Recommended for all students.

Travis Wolff will be hosting *two in-person support sessions to assist DABC students with troubleshooting their accreditation application, implementing an accredited program, or growing a sustainable revenue stream in an already accredited program.

Topics are flexible, depending on your needs.

With the recent introduction of newer FDA-approved vaccines for pneumococcal infections and RSV as well as updated recommendations for this season’s strains of COVID-19 and influenza, the spotlight on the importance of respiratory vaccines continues to grow. This program will focus on the implementation of vaccination services, improving the understanding of ACIP recommendations, and best practices for integrating respiratory vaccines into your pharmacy’s workflow.

Of note, this session is part one of a two-part immunization update. If you attend this session, you are not required to attend Dose of Protection: Travel and Non-Respiratory Vaccine Updates.

Understanding medical billing may feel like trying to learn a new language but it doesn’t have to be complicated. Join medical billing expert Mary Stoner, president of Electronic Billing Services Inc., as she breaks down medical billing terminology and opportunities. Leave this session with a clear understanding of how medical billing differs from the traditional prescription billing model and the broad landscape of opportunities pharmacies can engage in under the medical billing umbrella.

When was the last time you searched for your pharmacy online? What appears when you do? A recent survey revealed that nearly 50 percent of pharmacies do not have a website – is your pharmacy one of them? If your pharmacy does have a website, is it fully functional? Can patients easily access the information they’re looking for? With an average of nearly six million searches on Google per minute, you cannot afford to have a digital footprint that falls flat or a website that isn’t user-friendly. Join NCPA’s director of marketing, Erin Rexroth, as she shares best practices for crafting a search-worthy digital footprint that ensures patients can easily find their way to your store

After our opening panel, we’ll take a brief break, giving you the time to connect with the panelists and ask questions, meet the other students at your table, grab a quick cup of coffee, or stretch your legs

Get your phones and laptops out — and put your thinking caps on — for this interactive educational session, featuring a competitive game of Kahoot, on foundational advocacy and business information for student pharmacists. By the end of the session, you’ll be equipped with the knowledge you need to engage in meaningful conversations with pharmacy and policy leaders.

Recommended for all students.

Pharmacists Crystal Bryan and Tara Pfund have pioneered practice transformation in independent pharmacies over the last several years and are ready to share the top lessons they’ve learned. Whether enhancing existing programs or implementing new clinical services, they’ve learned the dos, and don’ts, so you don’t have to. From vaccine clinics to tobacco cessation programs, to care coordination and even student learning opportunities, this session will go beyond program implementation and take a hard look at the key shifts necessary for clinical programs to grow.

With new vaccine approvals and updates to the ACIP schedule, it may be hard to keep up. This session will highlight what you need to know to stay current on all things travel and non-respiratory vaccines, and best practices for implementing vaccine documentation into your workflows.

Of note, this session is part two of a two-part immunization update. You are not required to attend part one in order to attend this session. Please note that respiratory vaccines will only be covered in part one, which is titled Inhale, Exhale, Immunize: Navigating the Latest in Respiratory Vaccines.

It can be easy to overlook personal finances when focusing on your business’ finances. In this session, you’ll discover why your finances need the same focus and attention you give to your business. Join co-founder and CEO of Your Financial Pharmacist Tim Ulbrich as he teaches you to calculate your individual financial independence (or FI) number and shares investment strategies you can’t afford to overlook. This session will equip you with practical tools and insights to navigate your path to financial freedom and ensure long-term financial success.

Join an engaging panel of recent pharmacy graduates and young professionals as they share their experiences transitioning from pharmacy school to the workforce. This session will cover navigating career transitions, exploring opportunities for pharmacy ownership, and getting involved in leadership roles at the national, state, and local levels. Panelists will also offer tips on setting and achieving career goals to help guide your postgraduate journey.

Recommended for all students

Join experts Scotty and Olin Sykes as they provide the latest accounting updates you need to know to navigate the changing pharmacy landscape. During this session, they’ll discuss cash flow and accounting tips and dive into the changing reimbursement model and its effect on key performance indicators. For the financial health of your pharmacy, you won’t want to miss this session!

Have you wanted to do something new, but the uncertainty of success stopped you from even starting? Or maybe doubt prevented you from thinking you had the skills and knowledge to do so. While not unique to pharmacy, imposter syndrome tends to be the greatest inhibitor to growth and success in the independent space – often being cited by industry leaders as the first hurdle they need to overcome to grow their business. In this session, join fellow pharmacist and owner Chichi Ilonzo Momah as she shares her own experiences with imposter syndrome and strategies you can tap into to address it.

With low reimbursements from PBMs, you can’t afford to rely solely on revenue from prescription medications. You can, however, find new revenue opportunities within the front end of your store. From over-the-counter products to beauty supplies, snacks, and gifts – the opportunities are endless. Join David Wendland, an industry expert with over 30 years of experience, to learn marketing and merchandising strategies you can easily implement to improve your front-end sales and increase your business’ overall profit margins.

Learn how to develop a high-level workflow process and timeline for a start-up independent community pharmacy.

Recommended for all students interested in the business plan competition and ownership.

Since 2022, there have been more than 93,000 confirmed cases of mpox across 117 countries, with the largest number of cases reported in the U.S. Join Bavarian Nordic's Medical Affairs team as we review trends, prevalence, and prevention related to mpox in our world today.

A buffet lunch will be served. Seating will be limited to 150.

How do you approach rescue therapy for your patients with asthma? Join us as we examine the role of variable inflammation in the occurrence of asthma exacerbations and the consequent burden of systemic corticosteroid exposures. See recent recommendations from GINA and NAEPP and hear about data on a rescue therapy option that may broaden your perspective.

A buffet lunch will be served. Seating will be limited to 150.

Prepare to be amazed at the 21st annual Good Neighbor Pharmacy NCPA Pruitt-Schutte Student Business Plan Competition! This is where passion meets purpose, as three schools go head-to-head in a battle of innovation and entrepreneurial brilliance. Experience the thrill of live presentations as these students put their skills to the test, vying for the prestigious top spot. The winning team not only earns well-deserved recognition but also a cash prize and an exciting trip to the NCPA Multiple Locations Conference. This is more than just a competition — it’s a celebration of the next generation of pharmacy leaders. Don’t miss out!

In such a highly regulated industry, and particularly in light of the opioid crisis, it is reasonable to expect that, at some point, your pharmacy may have to respond to a DEA investigation. Speakers James Schiffer and Carlos Aquino will tap into their extensive histories of working with pharmacies in this space to equip you with best practices for preparing for, responding to, and reducing the risk of a future DEA inspection.

Capital Rx Co-Founder and CEO AJ Loiacono and Antonio Ciaccia, president of 3 Axis Advisors and CEO of 46 Brooklyn Research, will discuss the National Average Drug Acquisition Cost (NADAC) benchmark, covering everything from how this survey of pharmacies around the U.S. is designed to examples of NADAC’s use throughout the pharmaceutical supply chain. Additionally, they’ll review NADAC’s overall utility as a more accurate barometer of drug prices over other price indexes widely utilized throughout the industry.

Have you ever wondered if long-term care at home was worth exploring? Whether you’re looking to open a closed-door LTC pharmacy or a combo shop, this panel of industry experts will share their best practices and advice for diving into this space. This is your chance to get your burning questions answered and determine if LTC at home is right for you.

Pharmacist and medical billing expert Travis Wolff will be joined by United Healthcare’s director of Medicaid pharmacy capability and growth, Kristi Fowler, for a dive into best practices for setting your pharmacy up for medical billing success. This session will equip you with strategies and workflow tips for elevating medical billing practices within your pharmacy, from enrolling as a provider to best practices for documenting patient encounters. You won’t want to miss this informative session.

When her state passed legislation to allow pharmacists to prescribe hormonal contraceptives, Jenny Wells was quick to jump on the opportunity. In this session, Jenny will share what she has learned and best practices for incorporating this new service into the pharmacy’s existing workflows. Additionally, she’ll share multiple marketing approaches for engaging patients.

This session provides an in-depth exploration of long-term care and its critical role in supporting vulnerable communities through customized pharmacy services. Participants will gain a comprehensive understanding of the unique needs of populations requiring LTC and the pivotal role that LTC pharmacy care plays in enhancing their quality of life.

Navigating loan repayment options and investment strategies can be daunting after graduation. Co-founder and CEO of Your Financial Pharmacist Tim Ulbrich, PharmD, will demystify loan payoff strategies to ensure you’re on the best path and simplify investment terms like 401(k), Roth IRA, and asset allocation.

Student pharmacist attendees will gain clarity on the various loan repayment options and how to get started with investing for the future.

In an era where trust is paramount, authenticity in marketing has become a critical factor for success, especially in the long-term care sector. This session delves into the importance of genuine marketing practices, strategies for identifying your target audience, and best practices for training and incorporating your staff in authentic marketing efforts.

Travis Wolff will be hosting *two in-person support sessions to assist DABC students with troubleshooting their accreditation application, implementing an accredited program, or growing a sustainable revenue stream in an already accredited program.

Aspiring pharmacy entrepreneurs, this is your chance to learn from the best! Hear directly from past business plan competition winners as they share their secrets to success. Get insider tips on crafting a compelling business plan, including scheduling, layout, finding a mentor, and working with financial data. This panel is your roadmap to creating a winning business plan and setting your pharmacy ownership dreams in motion.

Non-pharmacist staff are critical team members, yet in many pharmacies, they continue to be an untapped resource. In this session, our speakers will dive into the data showcasing the worthwhile investment of elevating support staff through hiring, training and credentialing practices. From improving pharmacy operations and patient care to freeing up the pharmacist, you’ll quickly see why the ROI of investing in support staff can no longer be ignored.

Billions of prescriptions are written each year in the United States. Generally speaking, prescription medications are recommended to treat or prevent a medical ailment. Still, some may not recognize that these prescriptions may be causing other problems over time, including depleting our patient’s bodies of key nutrients. This session will discuss medication-induced depletion of common nutrients and how to strengthen your supplements program to support your patients and benefit your bottom line.

Not sure how to host an advocacy-focused event or engage students at your school in policy initiatives? Be sure to attend this session for actionable event ideas, advocacy toolkits, and tips for making policy approachable for all.

NCPA Long-Term Care Division members and anyone interested in LTC are invited to stop by the LTC Reception, a fantastic opportunity to network and build connections in a relaxed, welcoming environment. Whether you’re an experienced LTC professional or just beginning your journey, come for engaging conversations and a chance to connect with like-minded individuals dedicated to advancing LTC pharmacy.

New members and first-time attendees are invited to a lively event to start your NCPA convention experience! This is your chance to make a lasting first impression while mingling with fellow first-timers and new members in a relaxed, cocktail hour setting. Forge new connections, expand your network, and dive into the community of NCPA with others who are just as excited to begin this journey.

Join us for a dynamic peer-to-peer compounding workshop designed specifically for students. This hands-on session will immerse you in the exciting world of personalized medication. You’ll collaborate with fellow students to explore the fundamentals of compounding through fun, practical exercises. Generate creative ideas, share knowledge, and gain real-world experience in a collaborative environment that encourages learning from one another. This workshop is perfect for those looking to build skills and have a great time while diving into the innovative side of pharmacy compounding.

We’re kicking off the 2024 Annual Convention at our Opening Night Reception by bringing the vibrant spirit of Columbus to life! Autumnal charm with a hint of sparkle will set the mood as you mingle with colleagues and enjoy the local fare and festive music. It’s the perfect blend of tradition and celebration to start the event on the right note.

Join your colleagues for a continental breakfast.

This program will review updated Advisory Committee on Immunization Practices recommendations for influenza vaccines and provide pharmacists with guidance regarding vaccine uptake in diverse populations, timing of influenza vaccination, and coadministration with other recommended vaccines to increase vaccine uptake within their communities.

A continental breakfast will be served. Seating will be limited to 150.

This activity includes immunization credit. Instructions on how to claim credit will be provided in the session

We are back with another round of profit pearls from the people you want to hear from the most – your peers. They’ll Take 5 minutes to tell you about something that is working well for them, and you’ll have 10 minutes to engage and ask questions. Of course, there’s plenty of time at the NCPA 2024 Annual Convention for further one-on-one dialogue to follow up and learn more from each other.

Chapter officers and leaders, start your Sunday morning with an energizing and inspiring experience at the Chapter Officer Breakfast! NCPA CEO Douglas Hoey, NCPA President Lea Wolsoncroft, and other national leaders will spark your enthusiasm with valuable perspectives and motivation. Join us in celebrating exceptional chapter accomplishments and those who completed the End-of-Year Report. Enjoy a premium NCPA-style breakfast that will leave you both fueled and ready to tackle the day ahead! Your hard work deserves to be celebrated, and we look forward to seeing you there.

Recommended for Student Chapter Leaders.

Join us for a comprehensive discussion on the Inflation Reduction Act and the latest on navigating the complexities of the Medicare Prescription Payment Plan. In this session, we’ll discuss how these updates may impact your pharmacy’s workflow and how you can best prepare.

Has the updated FDA guidance left you confused about the legality of 503B facilities selling to 503A facilities? In this session, hear the latest updates for outsourcing from a 503B facility, including how the updates are interpreted by pharmacies, boards of pharmacies, and states. Additionally, you’ll walk away with best practices for vetting a partner, operationalizing these practices within your pharmacy, and ensuring providers and patients are aware of how you can help.

With reimbursements growing bleaker by the day, more pharmacies are looking at cost-plus models to regain control. Last year, owner Kevin Day took the plunge and converted his stores to a cost-plus-only model and will share how he came to that decision and what you need to consider if you’ve got cost-plus on the brain. He will also give you insight into the lessons learned, the good and the bad, and what he wishes he had known before getting started. This is your chance to evaluate if the cost-plus model is right for you.

*Affiliate Event

Features of the First General Session include a president’s address by NCPA President Lea Wolsoncroft and award presentations for the Willard B. Simmons Independent Pharmacist of the Year Award, the Calvin J. Anthony Lifetime Achievement Award, and the announcement of the Good Neighbor Pharmacy NCPA Pruitt-Schutte Business Plan Competition winner, followed by a keynote address from the Passing Zone.

This session will discuss the ongoing burden and shifting epidemiology of pneumococcal disease in adults, review the robust clinical trial program for an option to help address IPD in adults, and highlight the 2024 CDC recommendations for adult pneumococcal disease.

A buffet lunch will be served. Seating will be limited to 150.

The learning objectives of this session are to:

• Highlight the burden of RSV in older adults and infants, two populations most at risk for RSV-associated hospitalization.

• Review ABRYSVO’s clinical efficacy and safety data from Pfizer’s pivotal RSV vaccine trials in older adults and pregnant individuals.

• Learn about the latest guidance from the CDC and practical insights on implementing ABRYSVO in a pharmacy setting.

• Empower pharmacists to become immunization champions and embrace their critical role in helping to protect public health.

• Review examples of adult patients who are uniquely at risk for RSV and the CDC recommends could benefit from ABRYSVO.

A buffet lunch will be served. Seating will be limited to 150.

Join your colleagues for a buffet lunch in the Expo Hall.

Visit the exhibit hall to explore new products, technology, and services from over 200 companies.

View the exhibitor list and map.

The poster symposium allows NCPA members, students, recent graduates, and residents to present research or services beneficial to the community pharmacy profession. Through peer-to-peer interactions, learn about unique and innovative opportunities for moving the practice of pharmacy forward.

Direct purchase opportunity of the first and only Abuse Deterrent technology- ADF Oxycodone IR.

A can’t-miss event for students looking for post-graduate programs in community pharmacy or pharmacy teams looking to start their residency. Network with leaders and current residents from community pharmacy, pharmacy ownership, and association management programs nationwide.

Drug shortages, compounded GLPs, 503B sourcing, FDA’s demonstrably difficult rule, and more: There’s plenty going on that can affect the pharmacy compounding you do. Join us for this informative update on policy issues affecting compounding.

Diversify into new revenue streams and cut out PBMs while elevating patient care with cutting-edge compounding technology from Medisca. Discover the MAZ mixer and see how this turnkey solution can transform your practice and your bottom line with compounding.

The NCPA Foundation invites you to attend its Awards Ceremony and show your support for the exceptional pharmacists and pharmacy students who are elevating the practice of independent community pharmacy. Join us in honoring the recipients of the Trailblazer, NARD Ownership, Preceptor of the Year, and Outstanding Faculty Liaison Awards.

This presentation promises to provide valuable insights and actionable strategies to help pharmacies stay at the forefront of the industry with PrimeRx’s cutting-edge innovations and services. Led by Ketan Mehta, CEO of PrimeRx, the session will delve into the latest advancements in pharmacy management systems, e-prescribing, and medical billing. Attendees will learn how these solutions can streamline operations, improve patient care, and drive business growth. Through real-life success stories and looking at future developments, pharmacy owners will gain the knowledge needed to implement these innovations effectively and maintain a competitive edge in the health care market.

Pull up a chair for this fireside chat with CPESN USA’s Alison Haas and leaders from CareSource and UCare to discuss their partnerships with the national pharmacy network. Panelists Jessica Hatton and Erika Bower will describe their approaches to integrating community pharmacy into care delivery, some of the barriers they’ve faced, and innovations focused on improved health outcomes and cost savings.

Join us for an uninhibited non-CE dialogue with your peers on what is working, what’s not, and what solutions teams have found in the world of long-term care.Whether you are just starting out in LTC or have been doing it for decades, this is your opportunity to “shoot the breeze,” share ideas, and get your top questions answered.

PBM legislation is fourth and inches from the finish line and now is the time to get it in the endzone. NCPA’s Finish the Fight campaign has helped garner over 40,000 letters from patients to Congress calling out unjust PBM practices. With elections around the corner, the pressure is on for the government to do something about PBMs. In this session, you’ll get an update on PBM reform, learn more about our Finish the Fight campaign, and hear from a peer about their engagement in the campaign. You’ll leave this session feeling empowered and armed with strategies to help push PBM reform over the finish line.

Pharmacy audits from pharmacy benefit managers rose 17 percent in 2023 and continue to significantly affect independent pharmacies. With shifting PBM audit tactics, it’s essential to train every member of your team on audit prevention. In this session, join PBM audit expert Trent Thiede as he reviews the latest trends in PBM audits and shares top tips for training your team to proactively mitigate and respond to audit issues.

Video marketing is not just smoke and mirrors, it’s a valuable and cost-effective opportunity to connect with patients and showcase everything that your pharmacy has to offer. Learn how Vince Bellitti, winner of the 2024 Good Neighbor Pharmacy Storytelling Champion, got started with video marketing with no marketing background and how you can too! During the session Vince will discuss lessons he’s learned, easy prompts you can utilize and how to engage your team members in the efforts.

According to the U.S. Drug Enforcement Administration, there has been an increase in burglaries at independent pharmacies across the country over the last few years – in 2023 alone, nearly 900 burglaries involved the theft of controlled substances. Join the Arkansas State Board of Pharmacy’s executive director John Kirtley to hear the latest trends in pharmacy break-ins and burglaries and practical strategies and tips for protecting your pharmacy.

Join your colleagues for a continental breakfast.

The counterfeit drug industry is on the rise, threatening the health of patients across the world. On the front lines of our health care system, health care providers play a pivotal role in educating patients and keeping them safe. But, as a recent study finds, a majority of HCPs in the United States lack awareness and proper training to counsel patients. This discussion will address this knowledge gap and ways to effectively manage it.

A continental breakfast will be served. Seating will be limited to 150.

We are back with another round of profit pearls from the people you want to hear from the most – your peers. They’ll Take 5 minutes to tell you about something that is working well for them, and you’ll have 10 minutes to engage and ask questions. Of course, there’s plenty of time at the NCPA 2024 Annual Convention for further one-on-one dialogue to follow up and learn more from each other.

Do you want to help more patients while growing your pharmacy’s bottom line? Join us to discover how PCCA pharmacies are transforming into thriving compounding practices. You will gain insights into the biggest compounding opportunities right now from PCCA Clinical Compounding Pharmacist Sara Hover, RPh. Sara will share how adding compounding to your practice is still your best move.

A continental breakfast will be served. Seating will be limited to 150.

You likely did not consider all of the communities in your area when developing your pharmacy’s business plan. Something as simple as carrying a few Eastern medicine products or wishing your neighbors a happy Lunar New Year on social media can go a long way to connecting with diverse populations in your area. Through her work with CPESN’s Community Connected, Angelina Tucker helps pharmacy teams enhance their cultural awareness with practical tools and resources. Learn how Angelina has connected with different cultures at her 12 locations and how you too can connect with diverse populations in your neighborhood.

Join our speakers to take an in depth look at how recent policy and legal actions have impacted access to buprenorphine and how the recommendations within NCPA and NABP’s Pharmacy Access to Resources and Medication for Opioid Use Disorder Practice Guidelines can be applied to common community pharmacy scenarios. Serving as critical access points for our nation’s treatment infrastructure, we’ll discuss the role independent community pharmacies can play in increasing access to care for this patient population and ideas for expanding services for persons with opioid use disorder in your community.

You may have heard it said that the most expensive drug you have is the one currently sitting on your shelf. How many dollars do you have hanging out in your pharmacy? Industry expert Joe Williams has slimmed down the inventory in his pharmacies and improved their bottom line by focusing on inventory optimization. In this session, join Joe as he shares why medication synchronization is the first step in inventory management and other daily habits he recommends for managing your inventory, maximizing cash flow, and getting your team on board.

The Second General Session features an address by NCPA CEO B. Douglas Hoey and the presentation of the 2024 John W. Dargavel Medal and the CPESN 2024 Luminary of the Year Award, followed by a legislative panel, sponsored by Cardinal Health.

Join us for an in-depth discussion on the latest products and services offered through iCare+. Discover how IPC Digital Health solutions, including telehealth, home health test, prescription savings and remote patient monitoring tools, can help independent pharmacies enhance patient care, streamline operations, and stay competitive in the evolving health care landscape. Learn practical strategies to future-ready your pharmacy business and unlock new revenue streams through innovative, patient-centered digital health services.

A buffet lunch will be served. Seating will be limited to 150.

This presentation will provide an overview of the evolving landscape of pneumococcal disease, highlighting landmark clinical studies for Prevnar 13 that form the clinical foundation for the efficacy and real-world effectiveness of Prevnar 20. Additionally, the presentation will include an overview of the ACIP recommendations and several patient case studies that offer practical clinical insights into identifying patients at risk for pneumococcal disease.

A buffet lunch will be served. Seating will be limited to 150.

Visit the exhibit hall to explore new products, technology, and services from over 200 companies.

View the exhibitor list and map.

Join your colleagues for a buffet lunch in the Expo Hall.

Join us for an enlightening session tailored for pharmacists on the multifaceted approach to weight loss management. This presentation will delve into the critical aspects that influence effective weight loss, providing pharmacists with a deeper understanding and practical tools to aid patients in achieving sustainable weight management.

Learn how to integrate a pharmacy technician trained as a community health worker into your pharmacy. Create health equity revenue with CPESN Health Equity, NCPA and CEimpact.

This presentation will provide a crucial update on the ongoing tirzepatide shortage and outline strategies to safeguard pharmacies from pharmacy benefit manager audits related to contractual obligations. Led by Mark Boesen, a seasoned pharmacist and attorney, the session will offer insights into managing the impacts of the tirzepatide shortage on patient care and operations. Additionally, it will delve into Boesen & Snow’s Proactive Audit Solutions, which help pharmacies mitigate financial and operational disruptions caused by PBM audits. Attendees will gain valuable knowledge on navigating these challenges confidently, ensuring compliance, and minimizing financial exposure.

Join the NCPA Foundation’s executive director, Sonja Pagniano, CFRE, and Kansas City Life’s Daniel Jack, JD, RICP, for an interactive session on creating a legacy you’ll be proud of. Learn about crafting a thoughtful estate plan, discover smart giving strategies, and gain peace of mind. This session will empower you to make informed decisions about your future while positively affecting those who matter most.

*Estate planning may implicate both state and federal laws, and estate planning needs will differ based on personal circumstance and applicable law. Please do not utilize this session as a substitute for an attorney’s or financial adviser’s advice.

Discover how the NCPA Innovation Center/CPESN Community Pharmacy Fellowship can transform your pharmacy’s revenue model beyond traditional dispensing. This intensive, executive MBA-like program provides real-world training from top pharmacy leaders, offering guidance on implementing clinical services, workflow management, medical billing, and point-of-care testing. Whether you’re hiring a new pharmacist or training existing staff, this fellowship can significantly boost your non-PBM revenue and position your pharmacy for success in today’s ever-evolving landscape.

The CPESN Medical Billing Supports team has been working directly with billing companies on behalf of pharmacies to allow pharmacists across the nation a unique opportunity to engage local payers. Join the team to hear the progress that’s been made, the lessons learned for successful pharmacist enrollment, and how your pharmacy can engage with pharmacist encounter-based billing.

When was the last time you updated your employee handbook? In this session, HR experts Brian Butcher and Andrew Esposito review the fundamentals of an employee handbook that are necessary to protect you and your employees. From PTO policies to complaint procedures, they will share the biggest dos and don’ts for reducing the risk of litigation and creating the most effective personnel practices.

No matter your role on the pharmacy team, this session will provide you with up-to-date information on current drug shortages and how compounding pharmacy teams can respond. Additionally, walk away with the latest clinical and regulatory updates, including compounding standards and compliance requirements.

With insurance coverage continuing to be a hot-button item for pharmacies, Brighton Eggert Pharmacy knew it was time to explore the insurance agent business to help Medicare patients recognize the weight of their choices without steering. Whether setting up your own agency or working with an outside agent, Michael and Don Arthur will share what you need to know how to identify which patients to market this service, and steps for operationalizing these conversations into your daily workflow.

NCPA General Counsel Matt Seiler will provide an update on the TRUST LLC and answer any questions you may have about the initiative and how you can join. Learn more at fightpbms.com.

Restricted to TRUST LLC participants only.

Have you ever wondered how your leadership mentality can shift the focus of your team? In this session, CPESN Ohio’s lead practice transformation coach, Jackie Boyle, reveals the difference a coaching mentality can make in your leadership. Learn what it means to lead with a coaching mentality and how it can positively change your team and operations. This session is for anyone looking to elevate their leadership skills, regardless of their role on the pharmacy team.

Following Unique Avenues: Diving Into the Insurance Agent Business, join us for an uninhibited non-CE dialogue with your peers on best practices and considerations for entering the insurance agent space. Whether you are a pharmacy already engaged in this area or are brand new to the idea, come “shoot the breeze” with us. 

Have third-party contracts left you feeling confused? In this session, join industry experts Ben Jolley and Joe Williams as they answer common questions about working with third-party contracts. From basis of reimbursement codes to determining if working with a PSAO is right for you, this session will dive into the need-to-knows for making sense of third-party contracts.

Join the NCPA Advocacy Center team for a reception to thank our advocacy supporters and hear about the work done this year on your behalf.

This is a ticketed event. To attend, please visit the Advocacy Booth to secure your tickets.

Get into the Halloween spirit at our Mix & Mingle dinner and costume party! Theme – a nostalgic nod to the 90s, infused with a bit of hocus-pocus and a contemporary twist. As you step through the iron gate, you’ll be greeted by moody florals, flickering taper candles, and elegant candelabras, setting the perfect eerie atmosphere. A smoking cauldron of witch’s brew and haunting decor will whisk you away to the ultimate Salem costume ball. Rock out with the band to the “Monster Mash” and indulge in a trick-or-treat experience at our vintage candy bar featuring caramel apples, kettle corn, and other festive delights that are sure to thrill.

Don’t forget — it’s a 90s-themed costume party, so come dressed to impress for an evening of dinner and dancing. Enter the costume contest for a chance to win $500!

Open to all registered attendees.

Join your colleagues for a continental breakfast.

Calling all pharmacy owners and managers! Take an active role in your pharmacy association and become a member of the House of Delegates. You can sign up to represent your state and vote for NCPA officers and resolutions at the NCPA registration desk from 1-3 p.m. on Sunday and Monday or at the door of the House of Delegates. It’s quick and easy.

Pre-register and pick up your ribbons at the credentials desk in the NCPA registration area.

Access the 2024 House of Delegates agenda.

NCPA Board of Directors and Vice Presidents 2023-2024

Artificial intelligence has continued to boom in the last few years, becoming common language in nearly every industry, including health care. In this session, our speaker will detail how we got here and what the future of AI could look like for pharmacy. From frequent AI terms to common workflow implications, you’ll leave this session prepared for whatever the future of AI brings.

Discover the untapped potential of specialty lite services as Mark Ey, NCPA senior vice president and COO, shares opportunities for optimizing your pharmacy’s efficiency and profitability while providing enhanced patient care. In this session, learn how to retain patients, serve as your referral sources’ trusted gatekeeper, and prevent migration to mail-order or PBM-run specialty pharmacies. Discover how you can transform your pharmacy into a valuable partner for health care providers and manufacturers while generating revenue.

The DSCSA requires pharmacies, wholesalers, and manufacturers of pharmaceuticals to implement systems and processes to interoperably and electronically trace pharmaceuticals throughout the supply chain. Although initially required by November 2023, the FDA has established a series of flexibilities extending this deadline until November 2024 and, for small pharmacies, beyond. This session will provide you with an understanding of the core requirements of the DSCSA, describe the current state of implementation, and help you chart your course forward to ensure timely compliance.

For decades, approaches to the treatment of depression and anxiety have focused on neurotransmitter balance and function. In this presentation, join functional pharmacist Lara Zakaria as she explores the multitude of factors that influence mental health, including inflammation and environment, with a strong focus on the gut-brain axis. Taking that etiology into consideration, we’ll look at the implications of diet and nutraceuticals on improving mental health outcomes using a personalized approach. Whether for yourself or your patients, this session will leave you with implementable next steps for managing mental health.

It’s not often we can look to Hollywood for management lessons; however, using the series of Ted Lasso, HR experts Brian Butcher and Andrew Esposito will show you how to build a culture within your organization that can improve the employee experience. From recruitment tactics to retention strategies, this session will leave you feeling empowered to take the Ted Lasso approach to crafting a culture your pharmacy team will want to invest in.

This comprehensive session will delve into vitamin D, a vital nutrient with a significant role in human health. The session will examine the diverse functions of vitamin D beyond bone health, including its effects on muscle health, fall prevention, immune support, cardiovascular function, prenatal health, and more. Attendees will also gain insights into current vitamin D intake recommendations, risk factors for deficiency, and information on assessing vitamin D status. By the end of the session, pharmacists will be equipped to provide informed guidance on vitamin D, empowering enhanced health outcomes within their communities.

A buffet lunch will be served. Seating will be limited to 150.

If you dabble in compounding and are interested in growing your practice, you won’t want to miss this session. Join compounding pharmacist Jen Palazzolo as she reviews the latest regulatory updates and dives into the business-building basics for growing your compounding services. From financial evaluations to elevated staff roles, this session will leave you prepared with a plan to take your compounding business to the next level.

From hospitals to car dealerships, cybersecurity threats are affecting every industry with health care providers being among the most vulnerable. In this session, join us as we dive into the need-to-knows for protecting your pharmacies and your data. You’ll walk away with tangible steps for proactively protecting your data and a plan that will allow you to be prepared if you ever receive the dreaded “we have your data” email.

Got a question about compounding? Ask it! Have a pearl to share? Share it! Join other community pharmacy teams from across the country for a free-flowing, non-CE conversation with each other where compounding takes center stage. Workflow best practices, technology, vendor partners – everything is on the table. Discover firsthand what’s working well in other pharmacies and bring home achievable concepts that will transform your compounding business. 

Join Robert T. Smith, one of NCPA’s outside counsel, as he shares the latest updates regarding the legal landscape on the authority of states to regulate PBMs following the Supreme Court’s landmark decision in Rutledge v. PCMA. 

As interest in GLP-1 therapies continues to grow, it is vital for pharmacy teams to have a broader understanding of how lifestyle, nutrition, and functional medicine can complement these therapies to achieve lasting metabolic health. From tools for identifying and addressing common metabolic roadblocks to best practices for effectively educating patients on holistic, sustainable weight management approaches, this session will provide an integrative perspective on the multidisciplinary management of obesity and metabolic disorders beyond GLP-1 receptor agonists.

Independent pharmacies play a vital role in revitalizing their communities, acting as essential pillars. Join expert Ann Donnelly Hamilton for her perspective on community revitalization and learn best practices for independent pharmacies to follow that can help the pharmacy and its community flourish.

Pharmacogenomics continues to bring personalized health to the forefront of health care and is a valuable business opportunity for pharmacists to explore. Whether you feel intimidated or are ready to jump in, pharmacogenomic experts Sue Paul and Dan Krinsky will discuss PGx services, the opportunity it presents to pharmacists, and how you can incorporate PGx testing and counseling into your pharmacy without having to completely overhaul existing workflows.