Program Guide

Join us to meet, mix, and mingle with students from around the country! Come meet your NCPA SLC Region Representative and make connections with other students. We will play icebreaker games and network over post-graduate goals and student chapter ideas; winners will win prizes! Don’t miss out on the fun!

So, you want to “do” medical billing, but do you really know what that means? Join Marc Ost from Eric’s Rx Shoppe for this introductory session into medical billing. You will learn how medical billing differs from the traditional prescription billing model, key terminology to be familiar with, and the broad landscape of opportunities pharmacies can engage in under the medical billing umbrella. You will also gain insights into the tools and technologies you can use to optimize medical billing in your store.

This is your chance to hear from the best! We invited panelists from CPESN, residency positions, new owners, and more to come and share their insights with the next generation of pharmacists. They will be ready to answer your questions and provide valuable insight into what comes next after pharmacy school!

Painting walls and changing the flooring may provide instant gratification, but it doesn't move the revenue needle alone. Renowned industry veteran Gabe Trahan believes you have to revitalize your store with purposeful changes to attract and retain patients. In this quick session, gain insights into why marketing and goal setting are so important when making physical changes to your store. Learn why focusing solely on cosmetic upgrades won’t drive significant growth and why customer acquisition should be a top priority.

We are pleased to have the woman, the myth, the legend, Theresa Tolle, share her story and lessons in leadership with our students. She is the immediate past president of APhA, Lead Luminary of CPESN Florida, co-owner of Bay Street Pharmacy, and more that we can’t fit in this brief description. Practice your breathing exercises because this keynote speech will leave you breathless.

In such a highly regulated industry, and particularly considering the opioid crisis, there is a possibility that your pharmacy will have to respond to a DEA investigation at some point during the pharmacy’s existence. Health care attorneys Jeff Baird and Brad Howard are here to help you navigate those treacherous waters. They will discuss “hot button” issues they see related to DEA actions, and you’ll walk away with tips on how to prepare for, respond to, and reduce the risk of a future DEA investigation.

Pharmacy owner and NCPA Technology Committee Chair Ashley Moose will walk you through real-life examples demonstrating how peers have utilized the technology at their fingertips to work smarter, not harder. Everything is on the table – from helpful reports to pull in your pharmacy management system and GPS delivery apps to inexpensive, online tracking tools. Walk away with technology hacks that will maximize your efficiencies and minimize wasted resources.

Join the Student Leadership Council and your fellow students in participating in a variety of workshops on topics such as CPESN/ACT, personal finance, branding/CV crafting, and advocacy. Students will also have a chance to earn a prize by completing all the stations, so make sure you don’t miss out!

Lindsay Dymowski Constantino, co-founder and president of Centennial Pharmacy Services and LTC@Home Pharmacy Network, has been successfully providing LTC at-home services to her complex patient population – and getting paid for it – for over 5 years. She has worked out the answers, so you don't have to. Come find out how to qualify patients, differences in billing community versus long-term care claims, preventing audits, and how you can add new revenue to your bottom line – while avoiding DIR fees.

For Joe Williams and his pharmacies, inventory management is more than a once or twice a year exercise. His businesses get 35-50 turns annually by making inventory management a daily practice that fits seamlessly into their workflow. Learn how he transformed inventory management from a potential financial drain to a powerful asset while maximizing cash flow. Walk away with practical tips for optimizing reorder points, maximizing your pharmacy management system, and getting your team on board.

Pharmacies are a pillar of the community and for some, the only option for health care. Learn how Powell Pharmacy owner Emlah Tubuo engages her community and adapts her pharmacy's approach to management of chronic disease states. Health outcomes are dependent on multiple elements including employment status, social support systems, and of course access to quality care. See how your pharmacy can positively influence these elements and improve the health of your community!

As part of an innovative CPESN pilot project with a national managed care organization, pharmacies in Virginia are improving access to care for Medicaid patients and increasing sustainable revenue streams in the process. The pilot program, which could be a blueprint for national expansion, pays pharmacists for certain medical services such as patient evaluation and management and point-of-care services rendered. Pharmacies are also providing needed access to other members of the health care team via telehealth services available to UnitedHealthcare members. Hear first-hand from participating peers about their experience – including workflow pearls and outcomes – and how this pilot program could lead to opportunities for your business.

Bring together long-term care pharmacy teams from across the nation and what's the result? An invaluable treasure trove of profitable strategies and sharing. Join us for an open dialogue around your LTC business – workflow efficiencies, technology tips, delivery processes – anything is on the table. Walk away with a wealth of actionable ideas to enhance your LTC success, all in a collaborative and dynamic atmosphere.

Learn how to provide a high-level workflow process and timeline for a start-up independent pharmacy.

sponsored by McKesson

Join a presentation from one of your peers on the efficacy and safety of once weekly Mounjaro and learn about this product. Attendees will have the opportunity to pose questions to the speaker at the end of the session.

Program Objectives:

• Raise awareness about the ongoing risk and severity of pneumococcal disease in adult populations

• Highlight epidemiology and prevalent stereotypes driving adult pneumococcal disease

• Discuss the clinical and public health importance of adult pneumococcal disease

Three schools will vie for the top spot at the 20th Annual Good Neighbor Pharmacy NCPA Pruitt-Schutte Student Business Plan Competition. Join the fun and attend what is always an exciting competition.

From Disney to Tesla to Bank of America, companies all over the world have adopted Six Sigma process improvement methodologies to decrease waste and improve efficiencies in their businesses, and you can too. LTC pharmacy operations expert Paul Shelton will examine eight key areas of pharmacy waste – defects, overproduction, waiting, non-utilized talent, transportation, inventory, motion, and excess processing – and provide opportunities for improvement with real-life examples. Walk away with the next steps to decrease your LTC workflow waste and save money.

The number of documents needed to bill medical plans can be dizzying! Don’t worry; during this session you will learn how to train your pharmacy team to tackle this job. Mary Stoner, president of Electronic Billing Services Inc., will walk you through completing the forms and applications needed to successfully bill the medical benefit for your non-dispensing services. She will also provide practical tips, pitfalls to avoid, and ways to effectively utilize your pharmacy team as you begin navigating this new payment model.

This session will highlight successful collaborations between pharmacies and public health departments, fostering efficient STI service delivery. Our panel will dive into innovative models to bridge critical gaps, including sexual history assessments, screenings, self-testing facilitation and medication accessibility initiatives such as injectable antibiotic administration. You’ll walk away understanding how to harness your potential to drive community wellness through these synergistic efforts.

Pull up a chair for this fireside chat with CPESN® USA’s Alison Haas and leaders from UnitedHealthcare and CarelonRx to discuss their partnerships with the national pharmacy network. Panelists Kristi Fowler and Stacey Decembrele will describe their approaches to integrating community pharmacy to care delivery, some of the barriers they’ve faced, as well as innovations focused on improved health outcomes and cost savings.

When the largest health care payer in the country begins negotiating drug prices, there are bound to be market shifts. Under the Inflation Reduction Act, the federal government will soon negotiate the price of several prescription drugs in Medicare, which will have a major impact on the patients, providers, and the pharmaceutical supply chain. CMS pharmacist John M. Coster helped shape the landmark OBRA 90 pharmacy legislation in 1990 and is now part of the new Medicare Drug Rebate and Negotiation Group. Hear his unique insights into the IRA legislation and its impact on your business and patients.

Pharmacy owner Jen Palazzolo has made point-of-care testing opportunities a foundation for driving new cash-based revenue through her doors. Join in for a showcase of unique opportunities for expansion that you may not have considered and leave with ideas for how these services can lead to paid consultations and personalized supplement recommendations.

Got a question about point-of-care testing? Ask it! Have a pearl to share? Share it! Join other community pharmacy teams from across the country for a free-flowing, non-CE conversation with each other where point-of-care testing takes center stage. Workflow best practices, technology, vendor partners, test and treat – everything is on the table. Discover firsthand what’s working well in other pharmacies and bring home achievable concepts that will transform your point-of-care business.

States see lower drug costs and pharmacies see higher payments in Medicaid fee-for-service states that use NADAC, the National Average Drug Acquisition Cost. NADAC, based on a nationally distributed survey of chain and independent pharmacy invoice prices, is the key to obtaining fair reimbursements in state Medicaid programs and would change the game if adapted to Medicare or private insurance programs. Learn more about the national pricing benchmark and how it directly impacts your business.

Discover the untapped potential of specialty lite services as Mark Ey of CARE Pharmacies unveils opportunities to optimize your pharmacy's efficiency and profitability while providing enhanced patient care. Learn how to retain patients and serve as your referral sources’ trusted gatekeepers, preventing migration to mail-order or PBM-run specialty pharmacies, and how to transform your pharmacy into a valuable partner for health care providers and manufacturers while generating revenue.

As of late 2022, OTC lower-cost hearing aids can be sold without a prescription or medical exam, potentially saving individuals thousands of dollars. While increasing your pharmacy's revenue you can also drastically improve the quality of life for millions of Americans. Learn how these three pharmacy owners assisted patients seeking OTC hearing aids, integrated this service into their workflow, and grew their business as we explore this emerging market.

Flu, COVID, RSV - oh, my! With new vaccine approvals and updates to the ACIP schedule it may be hard to keep up. This session will highlight what you need to know to stay current on all-things vaccines.

In a world of two-hour delivery and purchasing at a click of a button, access untapped profits when you make it easier for consumers to shop your pharmacy's products and services 24/7. Unleash the power of your pharmacy's online presence through effective marketing strategies for e-commerce, prescription sales, and booking services. Take your business online and reach new heights of financial success.

Students who have completed their passports can cash in for a professional headshot!

Come visit with and get to know others in long-term care pharmacy.

We’re excited you are here! Join us for this fun get-to-know-you reception.

NCPA pharmacists are some of the most approachable pharmacists in our profession, and they want to meet with the next generation of leaders. Before the Opening Night Reception, take advantage of this opportunity to meet industry professionals and share stories, experiences, and goals. Who knows – maybe you’ll meet a future business partner, a mentor, a future preceptor, or make a lifelong friend.

All registered guests are invited to the opening night reception.
*Unregistered guests are welcome and can purchase tickets at the NCPA registration desk for $85 each.

Back by popular demand!  Your peers will Take 5 minutes to tell you about a revenue-generating service or money-saving tip that has worked well for them. Then you’ll have 10 minutes to interact, ask questions and offer suggestions. When time runs out, it’s on to the next one. Of course, there’s plenty of time at the NCPA 2023 Annual Convention for further one-on-one dialogue to follow up and learn more from each other.

Chapter officers and leaders, to thank you for your service, you're invited to join us for a delicious breakfast with a side of motivation delivered by NCPA CEO Douglas Hoey, NCPA President Hugh Chancy, and other NCPA leaders. Then, prepare to be inspired by peers we will recognize for chapter achievements and completing the End-of-Year Report.

The Drug Supply Chain Security Act requires pharmacies to have formal processes to evaluate their prescription drug wholesalers, inspect orders and maintain transaction tracing data. Your pharmacy team needs to know who is responsible for each and the day-to-day tasks to ensure compliance. They also need to have a plan should problems arise. Even though the enforcement deadline was extended, the time to get compliant is now.

The 340B program can be a game-changer for your pharmacy. It is also nuanced and changing rapidly. We have pulled together some of the most common questions from pharmacy teams, both newcomers and active program participants, and are here to share the answers with you. In this choose-your-own-adventure style of program, get clarity on common queries, including program nuances, best practices, the latest manufacturer restrictions, and so much more.

Building and nurturing relationships are critical to growing your LTC-at-home niche as in traditional long-term care pharmacy. Lindsay Dymowski Constantino shares how her pharmacy has found success describing the model, speaking to prescribers' pain points, and ultimately attracting new patients. Get insights on what motivates providers to recommend LTC-at-home services, so you can best market to physicians and medical groups as well as to hospice, assisted living, and MCOs/ACOs. Walk away from this session with tools to identify referral sources and marketing best practices to leverage your services.

Features of the First General Session include a president’s address by NCPA President Hugh Chancy, RPh, and a keynote address from dance psychologist Peter Lovatt, PhD. He has spent his life teaching and writing about how humans are transformed by movement. You will find Lovatt’s keynote especially entertaining.

Successful pharmacy owners and industry experts will share their roadmap to success and offer tips on how to ensure you’re prepared for the looming DIR apocalypse. Dive deep into the strategies that our panelists have employed to substantially boost their pharmacy profits.

Join us for an educational session to learn more about the prevalence of RSV and how immunization can help protect the older adult population.

Continuing medical education (CME) is NOT associated with this event.

NCPA Expo Floor Plan

Buffet lunch served from noon-2 p.m.

The poster symposium allows NCPA members, students, recent graduates, and residents to present research or services beneficial to the community pharmacy profession. Through peer-to-peer interactions, learn about unique and innovative opportunities for moving the practice of pharmacy forward.

Join Mary Stoner to discuss clinical services pharmacies can engage in and look at how a clinical platform can help you implement and remain compliant in providing these services.

Learn how our Medicare Part-D drug coverage search tool allows pharmacies to find covered alternatives to rejected or PA claims without having to test claims, saving time, increasing profitability, and skyrocketing patient care. I will also show an example of how the tool can be used to research the entire formulary to discover covered medication to educate providers of formulary changes as they occur.

A can’t-miss event for students looking for post-graduate programs in community pharmacy or pharmacy teams looking to start their residency. Network with leaders and current residents from community pharmacy, pharmacy ownership, and association management programs nationwide.

To thrive in today’s world, pharmacies must clinically and digitally transform their businesses to increase the productivity of their teams and improve their patients’ experience. While this sounds simple, business transformation is complex and difficult, requiring new processes and software to enable pharmacists and their teams to focus on delivering high-value patient care. However, software that complements today’s pharmacy management systems unlocks scores of trapped productivity to enable pharmacy transformation while simultaneously enhancing patients’ experience and satisfaction. Learn how Lumistry’s new, innovative software solution will help pharmacies help people!

Join us to discuss how to empower your team to build intentionality and predictability into every aspect of your business, including pharmacy operations, compounding, organizational design, and patient care services.

This presentation highlights the shifting practice of pharmacy towards optimizing care, rather than just dispensing medications. Health inequities are addressed at the local level with local providers. Community pharmacies are the most accessible health care provider and can screen and treat social determinants of health. Pharmacy practice continues to evolve beyond dispensing and the technology pharmacies use to document and transmit health equity interventions will benefit all members of the health care team – from prescribers to payers.

Learn about the new products and services available as a part of IPC's iCare+ digital platform and how IPC Digital Health can help future-proof your business.

Join the NCPA Foundation to recognize volunteers, students, pharmacy school faculty, and pharmacists who have exhibited exemplary leadership or have made exceptional contributions to independent community pharmacy. Recognitions include the NARD Ownership Award, Preceptor of the Year Award, Outstanding Faculty Liaison of the Year, scholarship recipients, NCPA Student Chapter of the Year, finalists in the Good Neighbor Pharmacy NCPA Pruitt-Schutte Student Business Plan Competition, and more.

By 2030 it is estimated that one in five Americans will be over 65. As our aging patient population continues to grow, health care models are shifting to offering and engaging in patient services at home. The health of our aging patients continues to decline when we do not address their functional capacity, cognitive health, and emotional well-being. Join us to learn how to establish a preventative, self-management program in your pharmacy that focuses on the 4Ms Model (mobility, mentation, medication & what matters) by leveraging a physiatry-pharmacy collaborative model that can create new revenue streams to support your pharmacy and your community.

Prescription drug diversion has changed a lot from the old days of the “Holy Trinity.” This session will identify current trends in prescription drug diversion used by prescribers and patients to illegally obtain controlled substances. It will cover tips and techniques for your pharmacy team to use in identifying and countering these disturbing trends, and also detail how documenting legitimate patient care should be part of your due diligence to avoid potential problems.

This talk will guide you through the steps of scheduling and conducting successful lunch meetings with local doctors and prescribers to grow your pharmacy business. Learn when to schedule, arrange catering, plan agendas, prepare materials, confirm attendance, conduct effective meetings, and follow up, all while staying within your budget.

With the DIR hangover around the corner and some unfavorable contract trends seen for 2024, many pharmacies find themselves hunkering down to weather the storm. Nevertheless, the PBM response to eliminating retroactive DIR fees gives us a good prediction of what to expect – and more importantly – how to prepare for future contract seasons. Join pharmacy owners Charlie Hartig and Peter Kounelis as they review recent contract trends and share evaluation strategies to deploy this spring as you consider proposed contracts for 2025. Walk away with the tools to make evidence-based contract decisions based on your data so you are not caught in the rain.

The average PBM audit cost pharmacies nearly $16,000 in 2022. With new biologics and widespread off-label use of GLP-1 medications, you can’t afford not to train every member of your team on audit prevention. In this hands-on workshop, audit experts will guide you and your team through some of the most common audit targets you come across on a daily basis. Walk away with strategies to self-audit and proactively mitigate top audit issues.

All Georgia registrants and friends are invited to attend.

Do you want to help more patients while growing your pharmacy’s bottom line? Join us to see how pharmacies working with PCCA are transforming into thriving compounding practices. Gain insights into the biggest compounding opportunities from PCCA industry experts Sara Hover and Erin Michael, who will share how adding compounding to your practice is still your best move.

We are back with another round of profit pearls from the people you want to hear from the most –– your peers. They’ll Take 5 minutes to tell you about something that is working well for them, and you’ll have ten minutes to engage and ask questions.

Join us for a breakfast supporting congressional pharmacy champion Rep. James Comer (R-Ky.), who serves as chairman of the House Oversight and Accountability Committee. Campaign contributions to Chairman Comer are required to attend the breakfast. Stop by the Advocacy Booth to find out more.

Nicole Schreiner of Streu's Pharmacy's team was spending unnecessary time tracking down patient data readily available in electronic health records, so she worked with her facility clients to secure EHR access for her pharmacy. Now, the team accesses accurate patient histories and medication records, communicates in real-time with prescribers, and provides advanced services like antibiotic dosing and INR monitoring. Find out how she proved her case to the facility staff, the obstacles she overcame, and how your LTC operation can benefit from having data at your fingertips and seamlessly collaborating with your facility partners.

With telehealth services becoming exponentially more popular, the ability to monitor chronic conditions from home is more important than ever. Community pharmacist Patrick Chancy has found success in his pharmacy through providing remote physiologic monitoring services in collaboration with a local physician. Join us for this session to learn how you can start providing these services and boost your non-dispensing revenue. Patrick will share insight into the hurdles you may face when getting started with RPM, provide tips on how to develop an efficient workflow, and detail how to triage the large scale of data these devices provide.

The Second General Session features a state of the association address by NCPA CEO Douglas Hoey and a keynote address from Marty Makary, MD.

Join us for an educational session to learn more about Prevnar 20, which helps meet the need for protection against pneumococcal pneumonia and invasive disease in eligible adults.

Optimizing clinical and dispensing workflows is about more than just efficiency, it's a strategic approach to enhance patient outcomes and maximize revenue. Join us for an engaging session as we explore the profound impact of optimizing your workflow with Outcomes solutions.

NCPA Expo Floor Plan

Buffet lunch served from 12:30-2:30 p.m.

Join us for a USP compliance session focused on non-sterile compounding as our expert speaker, Sara Hover, RPh, delves into the critical updates in the USP regulations that directly impact your practice. She will address the top five changes you need to know to ensure your compounding practice remains compliant. She will break down the complexities and provide practical insights to help you navigate the changes with confidence.

As Medical Billing opportunities increase, we have the chance to disrupt the current trend in community pharmacy! Come learn how CPESN can support your revenue cycle management by identifying gaps in your medical billing processes and filling them with needed solutions. By working directly with your luminaries, we are able to design a state-specific approach to meet you where you're at.

Learn about technology, wellness testing, protocols and industry-leading quality and research-backed dietary supplements.

With America's access to care being more of a luxury rather than a right, learn how independent pharmacies are providing the foundation for a sustainable, affordable solution to primary care access that benefits everyone. Become the center of your community's health care and offer a joint cash-based solution today.

As your pharmacy grows its service portfolio and expands its offerings, can you articulate a career trajectory for your all-star employees? Career paths that encourage internal growth are important in supporting talented employees and keeping them on your team. Join HR expert Britney Beck as she dives into career pathing and discusses how to implement this strategy in your business.

Did you know there is free weekly training for your staff on conquering med sync? Flip the Pharmacy's Max My Sync learning community is made up of pharmacy technicians, pharmacists, owners, and support staff like you who are helping each other to grow and maximize sync and adherence programs. Find out what it is, how you or your team can benefit, and the valuable resources available.

Then, join "Max My Sync: Quick and Easy Strategies for Improving Cash Flow Now" in W224AB at 4:45 p.m.

There’s a strong likelihood the cash flow you need for the DIR hangover is sitting on your shelves. Enrolling patients on high-dollar medications in your med sync program now can help put those dollars back in your bank account. Technician leaders of Flip the Pharmacy's Max My Sync series, Chelsea Anderson and Tiffany Capps, train pharmacies every week on how to take med sync programs from a headache to a standard business practice. Join them to uncover quick and effective workflow tips to make the most of your synchronization program today, targeting high-dollar products and boosting your bottom line. This is not your average med sync session.

Join the NCPA Advocacy team for a reception to thank our advocacy supporters.

This is a ticketed event. To attend, please visit the Advocacy Booth to secure your tickets.

All registered attendees are invited to kick up their heels for dinner and dancing.

*Unregistered attendees are welcome and can purchase tickets at the NCPA registration desk for $120 each

Compounding expert Sara Hover demystifies the intricate and fascinating relationship between female hormones and their effects on the brain in this program. Discover how understanding hormonal fluctuations can help your team address conditions like premenstrual syndrome, postpartum depression, and menopause-related mood disorders, driving customer satisfaction and loyalty. Stay ahead of the competition by offering cutting-edge products and personalized health care approaches for women's mental well-being. Walk away feeling empowered to unleash the potential of hormonal health for new business growth opportunities.

Don't think you have time to start that patient care service you've been hearing about? The truth is that you might be afraid of the unknown and failure. As a support staff member, you are a vital member of the team. Hear how your peers have overcome fears and challenges with implementing new services and leave with actionable steps for adopting a growth mindset and creating a positive workplace culture that promotes professional development.

Following We Don’t Have Time for That! – Eliminating the Excuses and Starting New Services, join us for an uninhibited non-CE dialogue with your peers on what is working, what's not, and what solutions teams have found to continue to succeed. Whether you are a pharmacy owner looking to motivate your team or a support staff member ready to take on new challenges, come "shoot the breeze" with us.

When they found their pharmacy was out of network for a major Medicare plan in their area for 2023, pharmacy owners Dared and Renee Price got to work helping more than 600 patients sift through the insurance maze in a matter of a few weeks. As both a health insurance agent and pharmacist, Renee brought extra value to her patients and pharmacies. Join the Prices as they share their experience developing a process for contacting Medicare beneficiaries across multiple locations, setting up appointments, and the benefits they’ve seen having an insurance agent on staff to help patients navigate their Medicare options.

Pharmacy owner and EPIC Rx CEO Brian Hose focuses time and energy managing many often-overlooked areas of his business to stay competitive in today's market, and he has pulled his tips and tricks into an actionable checklist to help you optimize various facets of your own business. Whether it’s negotiating contracts, looking at the cost of vials and labels, or maximizing profitability on clinical services, there are dollars hidden in plain sight. Walk away with an action plan to power up your own profitability.

Discover how one of your peers has successfully streamlined their medical billing processes and collaborated effectively with a technology solutions partner. Explore the strategies, tools, and best practices that contributed to their success and learn how to implement similar approaches in your own pharmacy practice. This session will provide practical insights into optimizing revenue, improving operational efficiency, and enhancing patient care through effective medical billing practices and technological integration.

This session will equip you with the knowledge to provide comprehensive care for individuals with opioid use disorder. The panelists will delve into the critical components of providing medications for opioid use disorder (MOUD) while exploring the practical aspects of implementing MOUD programs in your pharmacy. Additionally, this session will address the pervasive issue of stigma surrounding patients with substance use disorders and offer strategies to create more compassionate and supportive environments.

Are you experiencing serious challenges around recruitment? The good news is that you’re not alone. The bad news: the labor market isn’t changing anytime soon, so it’s not getting any easier. You can’t just "post and pray," hoping candidates come to you. Learn how to approach recruitment, including job ads; find candidates who add to your culture; and use retention strategies, like compensation and benefits, to attract candidates.

In this session, we will explore the incredible potential of artificial intelligence tools like ChatGPT in revolutionizing pharmacy practice and their impact on patient care, operational efficiency, and business growth. Learn what AI is and how it is being used in health care. Discover opportunities for community pharmacies to adopt AI and walk away with valuable insights on how it can help your team save time and unlock new opportunities.

Gather community pharmacy teams from around the country in one room and what do you get? You get a gold mine of successful money-making ideas and a networking group like no other. Join us for a free-flowing conversation where everyone shares revenue-generating concepts that are working well in their business and brings home successful, implementable ideas!

Pharmacists have been working for years to expand the services they can offer to their patients, and wrestling with payment models that simply don’t work for pharmacies. Now an innovative group of pharmacists are changing the game – adopting “cash pay,” “cost plus,” and “direct care” models. Learn about the obstacles they’ve faced, the lessons they’ve learned, and the path they are paving to bring these models into the mainstream.

You and your team are already educating patients with diabetes on managing the disease state and monitoring progress, yet billing can be tricky when trying to tie provider-like services performed by a pharmaCIST to the billing identifiers of a pharmACY. Travis Wolff has been helping hundreds of pharmacies like yours troubleshoot billing issues and get paid for diabetes self-management education. He's here to pull back the curtain on what DSME really is, the necessary logistics to get paid for your services, common hurdles experienced and how to avoid them, and how it can fit into your existing pharmacy workflow. Whether you want to start DSME or are stuck in claim rejections, this session is for you and your team to secure non-dispensing revenue.

In this dynamic and entertaining session, presenter Louis Feuer will discuss how to integrate the tremendously successful Disney culture concepts, business model and scripting processes, storyboarding, guest relations, and more in your pharmacy. Have fun, get motivated, and take home some customer service pearls from the happiest place on Earth.

Personalized medicine is the next frontier of health care. Medical plans are always looking for ways to limit risk while optimizing efficacy. Discover how Amina Abubakar has cracked the code on this opportunity to improve patient outcomes and get paid for the value of her work without overhauling her pharmacy. Plus, get the details on a new national payer opportunity through CPESN. In this “can’t miss” session, you learn how to implement pharmacogenomic services in your pharmacy and improve the health care of the future.

The NCPA House of Delegates is the policymaking body of the association. Resolutions on issues related to independent community pharmacy are brought before the delegation for consideration during the session. Resolutions that are adopted as official NCPA policy serve as the focal point for the association’s advocacy and education efforts.

Pre-register and pick up your ribbons at the credentials desk in the NCPA registration area.

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