General Sessions

(subject to change)

Thursday, Feb. 24

8 a.m. - Noon

Welcome and Overview of the 2022 Multiple Locations Conference

Michele Belcher, RPh, NCPA President and Owner of Grants Pass Pharmacy

Three weeks Before the World Shut Down...
We last met just before the COVID-19 pandemic changed our personal and professional lives. Two years later, we are pulling out our very own time capsule and revisiting a few emerging trends identified in February 2020 and discussing changes.

Rethinking your Pharmacy Workforce Strategy
Finding – and keeping – exceptional team members can be challenging in today's job market. Stop competing with fast food restaurants. Get practical recruitment and retention strategies that take into account your need for operational efficiencies in product fulfillment and shift your focus towards a "workforce investment and retention" strategy that gives you a competitive edge.

David Figg, CEO, Rice's Pharmacy. David is a multi-generational pharmacy owner who uses defined roles and levels for creating a pharmacy organization chart, pay and bonus structure. A CPESN PS3 expert, David has built a successful services-based pharmacy revenue and business model.

Troy Trygstad, PharmD, MBA, PhD, CPESN USA Executive Director. Troy Trygstad wears many hats in the pharmacy industry serving as a community pharmacist, a health economist, and executive director of CPESN USA. With over 15 years of experience with multi-disciplinary teams and intervention development under alternative and payment models, Troy leads conversations with payers to engage them with CPESN.

Vaccinations – The Low-Hanging Fruit
Even throughout a global pandemic, many Americans are not up to date on their routine vaccinations. At Moose Pharmacies, maximizing vaccine recommendations at the pick-up counter and streamlining workflow, including checking registries and documenting encounters, has led to a significant increase in vaccine profits. Joe Moose, PharmD, and multi-store owner takes us on a tour of his pharmacies' workflow and leads us in a discussion on maximizing vaccine encounters.

Joe Moose, PharmD, Moose Pharmacies. He is a multi-store owner, thought leader in community pharmacy, and internationally recognized trailblazer for healthcare innovation. Inside his own operations, Joe has been successful tweaking his workflow to maximize every patient encounter at the pick-up window – starting with immunizations. He is passionate about sharing his successes with other pharmacy owners.

The Opioid Epidemic within the Pandemic
Review the ramifications of recent litigation against the drug supply chain and what it could mean for pharmacist liability. Plus, discuss best practices for helping your patients' taking opioids and protecting yourself against potential lawsuits.

Linda J. Clark, JD, partner, Barclay Damon Law Firm. A nationally recognized litigator with over 30 years of experience, she serves as lead litigation counsel in the prosecution and defense of claims brought in state and federal courts on behalf of large groups of business and institutional clients. Linda also is a trusted advisor to health care providers, pharmaceutical companies, and pharmacies nationwide in resolving high-stakes disputes and government investigations and regulatory proceedings.

Looking Around the Corner
What is on the near horizon that will impact your business opportunities? From emerging consumer technologies to data at prescribers' fingertips, one of the nation's leading consultants shares his views about how changing technology will impact the future of pharmacy and the role of pharmacists in health care. Everyone will have a chance to weigh-in with their reactions to what the future holds.

George Van Antwerp, MBA, managing director, Deloitte's Consulting LLP. George leads Deloitte's Future of Pharmacy efforts to help clients with innovation, strategy, and growth across the pharmacy sector. He focuses on pharmacy strategy and the convergence of specialty pharmacy across payers, providers, and life sciences.

Pharmacist and Pharmacy Technician Learning Objectives:

  1. Redefine workforce procurement, training, and retention.
  2. Discuss a model for roles-based, matrix-driven, continuous training.
  3. Describe the workflow of an immunization screening program at pharmacy pick-up.
  4. Discuss best practices for scaling an immunization screening program across your multiple pharmacy locations.
  5. Identify strategies of harm reduction against the threat of litigation.
  6. Discuss the added value of documentation when pharmacists provide care to patients prescribed opioids.
  7. Examine opportunities to expand the pharmacist's role as digital health curator and coach.
  8. Describe what the future consumer experience can look like with digital health technology.
  9. Review technology innovations that could impact pharmacy practice.

Friday, Feb. 25

8 a.m. – Noon

Take 5
Pharmacy peers will Take 5 minutes to tell you about something they do in their pharmacy that is working well for them. Then you'll have 10 minutes to interact, ask questions, and offer suggestions. When time runs out, it's on to the next one. Of course, there's plenty of time at the NCPA 2022 MLC for further one-on-one dialogue to follow up and learn more from each other. You'll love this fast-moving time of expense-reducers and revenue-generators.

Buck's Pharmacy: A Case Study by the University of Arkansas for Medical Sciences Business Plan Team
The University of Arkansas for Medical Sciences business plan team, first-place finishers in the Good Neighbor Pharmacy NCPA Pruitt-Schutte Student Business Plan Competition, will share their award-winning concept for a pharmacy practice specializing in pediatrics, point of care testing, and enhanced services.

Rachel Murray Foshee, Michael Kramer, Jason Lam (Captain), Bobby Le, PharmD Candidates, UAMS

Test, Assess, Treat Opportunities
Point-of-care testing allows for disease management for both chronic diseases and acute infections at the pharmacy level. Discuss billing and operational considerations for scaling your POCT program. Plus, get the latest updates and peer feedback on COVID-19 antiviral and monoclonal antibodies.

Anne Pace, PharmD, Pharmacist and Co-owner, Kavanaugh Pharmacy.

Centralizing Operations Discussion
Central filling strip packaging, prescription data entry, accounting, HR, follow-up calls, and more – What should I centralize and what should remain at the store level? In this open forum discussion, learn from one another on the successes and lessons learned on scaling the business.

Addressing Employee Burnout
Burnout surfaces in multiple ways that you may not even be aware of in your business. Identify the causes, symptoms, and interventions to combat staff fatigue and decreased engagement led by Dr. Alex Barker, a former burned-out clinical pharmacist turned burnout expert.

Alex Barker, PharmD, founder, The Happy PharmD. Alex Barker is the founder of The Happy PharmD, which helps pharmacists create an inspiring career, break free from the mundane "pill-flipping" life. He is a Full-time Pharmacist, Media Company founder, franchise owner, Business Coach, Speaker, and Author. He's also the Founder of Pharmacy School HQ, which helps students get into pharmacy school and become residents.

Pharmacist and Pharmacy Technician Learning Objectives:

  1. Discuss ideas for improving business efficiencies and patient care.
  2. Differentiate opportunities in point-of-care testing as it pertains to chronic disease management and acute infectious disease management.
  3. Describe successful strategies for increasing point-of-care testing services to make it a sustainable patient care offering.
  4. Discuss best practices for centralizing pharmacy operations.
  5. Define causes of burnout as they relate to staff attrition.
  6. Describe practical tactics to identify burnout within your current staff.
  7. Create a retention plan by using strategies described to retain engaged employees and re-engaged burned out employees.

Saturday, Feb. 26

8 a.m. - Noon

Take 5!
Another round of expense-reducers and revenue-generator ideas from pharmacy peers. They will Take 5 minutes to tell you about something they do in their pharmacy that is working well for them and 10 minutes to interact, ask questions, and offer suggestions.

Launching a "Specialty Lite" Service
Not all specialty drugs have a limited distribution and significant barriers to entry. With some basic training, your pharmacy can access a subset of that $446 billion-dollar marketplace today without needing accreditation.

Mark Ey, RPh, Vice President of Operations, CARE Pharmacies, Inc. Mark oversees the operational needs of CARE's over eighty independently owned and operated pharmacies in fourteen states; including traditional retail, specialty, hospital outpatient, and FQHC clinics. He is a well-respected specialty pharmacy expert and helps community pharmacy owners maximize the low-hanging fruit in the space.

Retail Biosimilar Opportunities
The first retail and interchangeable biosimilar hit the market in 2021, and there are several more in the pipeline. Find out what you need to know about this space including the clinical, operational, and financial considerations for biosimilar utilization.

Leveraging the Disruption
NCPA CEO Douglas Hoey will outline the association's strategic initiatives for the year ahead, including Special guests will give context to the environment in which pharmacies operate, including state and federal activity.

Led by NCPA CEO B. Douglas Hoey, MBA, pharmacist

An Update From the Hill and Around the Country
(45 min) NCPA's CEO and a senior advocacy leader will examine the impact of recent legal wins and ongoing legal cases, the proposed CMS rule, the COVID-19 pandemic, and the political landscape on community pharmacy. We'll discuss the wins, the challenges, and the unknowns that have a significant impact on your business.

Ronna Hauser, Senior Vice President, Policy and Pharmacy Affairs. Ronna is responsible for the association's public policy and regulatory initiatives and professional affairs, serving as the chief liaison with federal government agencies including CMS, DEA, and FDA. She has testified before Congress, agencies, state legislatures, and other key audiences multiple times and is a well-respected expert in her field.

Pharmacist and Pharmacy Technician Learning Objectives:

  1. List ideas for improving business efficiencies and patient care.
  2. Differentiate specialty pharmacy from specialty lite.
  3. Describe strategies for offering specialty pharmacy services without the need for accreditation.
  4. Discuss current U.S. biosimilar market dynamics and products in the pipeline.
  5. Explain the unique implications and considerations for retail and interchangeable biosimilars.
  6. Summarize how recent legal decisions and ongoing litigation could impact your pharmacies.
  7. Discuss current community pharmacy legislative and regulatory issues.

ACPE NCPA is accredited by the Accreditation Council for Pharmacy Education as a provider of continuing pharmacy education. This program is eligible for up to 11.25 contact hours (1.25 CEUs) of continuing pharmacy education. Participants need to attend and participate in the sessions, provide an attendance code, and complete an activity evaluation in order to receive credit for the program. Target audience: community pharmacists and community pharmacy technicians.