When Time is Short: Winning Communication Strategies to Improve Patient Outcomes


It’s not what you say, it’s how you say it. Simple techniques for approaching patients to address non-adherence can yield dramatically healthier patient behaviors and an ROI for your team’s time. Walk away from this program with practical communication strategies that can benefit the whole team and staff training tools to effectively engage your patients.

Pharmacist and Pharmacy Technician Learning Objectives:

  1. Explain how to get to the bottom of potential issues behind non-adherence.

  2. Examine motivational interviewing strategies and their application in your pharmacy.

  3. Discuss counseling techniques aimed at increasing patient compliance.