The NCPA Multiple Locations Conference may be near the water, but you are not on an island alone. Successful community pharmacy multiple store owners come together to learn from one another, network, and build their business. The conference includes three days of programming designed specifically with the multi-store owner in mind. Here’s a sample of what you can expect to gain:



8 a.m. – Noon



Since We Last Met …

Some emerging trends identified during last year’s meeting have grown significantly. Get quick updates on a few hot topics covered in 2019 and forecasts for the future in this program.

Tripp Logan, PharmD, vice president, SEMO Rx Pharmacies
John Crumly, DPh, MHA, CEO, PPOk, president, MaxCareRx
Chad Alvarez, PharmD, MBA, senior director, Retail Pharmacy, Carilion Clinic


Pharmacogenomics: Right Drug, Right Dose, Right for Your Pharmacies?

More than 250 drug-gene interactions exist and as many as 200 unique medications have genomic information in their FDA label. Due to recent FDA laws, labs are not able to interpret the results, opening the playing field for pharmacy. Delve into the potential that pharmacogenomics can bring to your pharmacies and walk away with the building blocks for starting a program and improving your revenue.

Amina Abubakar, PharmD, AAHIVP, owner, RxClinic Pharmacy, Charlotte, N.C. Amina is a leader in community pharmacy, always finding a way to implement new services into her business and advance the profession. She has cracked the code and is operating a successful pharmacogenomics program. Amina is an advocate in this space and was recently invited to the White House Office of Science and Technology Policy and to the FDA to discuss the role of pharmacists in pharmacogenomics.


Fresh Food in the Pharmacy: Your Store’s Next Front-end Superstar

You know what they say. Everything makes a comeback, and the same can be said for food, the original prescription. Hear how one pharmacy owner, working with a local nonprofit, formed a partnership with local farms that has led to new revenue for his business. Offering fresh produce within his pharmacy has brought both health and profit and is allowing him to serve his community in a new and diverse way. In this session, get the tools to cultivate this idea into a reality.

Daniel Bosley, RPh, owner, Keeseville Pharmacy, Inc. & Cornerstone Drug & Gift, Inc.   In 2017, Dan was approached by a local non-profit to host a daily farmers market. Since then Dan has worked with a number of local growers, farmers, and producers to sell their products. Dan’s success has been recognized by his local health department and community as both the Pharmacy and the fresh-food Farmacy continue to grow. 


Fusion Pharmacy: A Case Study by the University of Oklahoma Business Plan Team

The University of Oklahoma business plan team, first-place finishers in the Good Neighbor Pharmacy NCPA Pruitt-Schutte Student Business Plan Competition, will share their award-winning concept for a pharmacy practice specializing in home infusion, sterile compounding, and enhanced services.

Victoria Boudiette​, Jonathan Little​, Hayley Sewell (team captain),​ Jennifer Walling​, PharmD candidates 


Critical Conversations: How to Market to Payers in the Current Climate

CPESN® has had considerable success in engaging Medicaid stakeholders on emerging pharmacy enhanced services delivery. Hear lessons (the good, the bad, and the ugly) from CPESN leaders Troy Trygstad and Trista Pfeiffenberger on what payers are looking for and how to make the pitch that community-based pharmacies can provide value to plans, states, and other care team members at risk for improving patient outcomes and saving state dollars. 

Joe Moose, PharmD, owner, Moose Pharmacies and director of strategy & luminary development, CPESN. Joe is an internationally recognized trailblazer in health care delivery innovation focused on community pharmacy. Joe also serves as lead community pharmacy coordinator for Community Care of North Carolina. In this role, he built a network of over 200 community pharmacies that strive to offer enhanced value to payers and continues to inspire pharmacy owners across the country with his vision for the profession.

Troy Trygstad, PharmD, MBA, PhD, executive director, CPESN. Troy Trygstad wears many hats in the pharmacy industry serving as a community pharmacist, a health economist, and executive director of CPESN USA. With over 15 years of experience with multi-disciplinary teams and intervention development under alternative and payment models, Troy leads conversations with payers to engage them with CPESN.   

Trista Pfeiffenberger, PharmD, MS, director of quality and operations, CPESN. Trista leads the development of quality assurance and quality improvement processes with CPESN.  Additionally, she serves as project coordinator for an award from the Center for Medicare and Medicaid Innovation focused on connecting community-based pharmacy to the medical neighborhood. Her focus on innovation and implementation helps CPESN USA ensure that participating pharmacies uphold a reliable standard when engaging with payers. 


Pharmacist and Pharmacy Technician Learning Objectives:  

1.Outline a business plan for implementing pharmacogenomic services.  

2. Describe current challenges and barriers with implementing pharmacogenomics. 

3. Discuss local partnership opportunities to offer a sustainable fresh produce program in your pharmacies.  

4. Describe the impact that offering produce can have on pharmacy operations. 

5. Describe the challenges and opportunities of incorporating home infusion services into your community pharmacy. 

6. List key learnings from community-based pharmacy collaborations with Medicaid payers. 

7. List key value propositions for various Medicaid stakeholders. 

8. Describe enhanced services that are of value to payers.  

 ACPE UAN: 0207-0000-20-001-L04-P | ACPE UAN: 0207-0000-20-001-L04-T | 3.75 contact hours (0.375 CEUs) | Activity Type: Knowledge-Based 



8 a.m. – Noon



Until We Meet Again: What You Need to Do in the Next Year

With regulatory changes, dates to remember, and key business checkpoints, you have a lot to keep up with over the next 12 months. We’ve compiled a business checklist of the most important items that should be on your radar and will give you and your staff the tools to take your list from “to do” to “done”.

Ronna Hauser, PharmD, vice president of policy and governmental affairs operations, NCPA. Ronna is responsible for the association’s public policy and regulatory initiatives and professional affairs, serving as the chief liaison with federal government agencies including CMS, DEA, and FDA. She has testified in before Congress, agencies, state legislatures, and other key audiences multiple times and is a well-respected expert in her field. 


Take 5!

Pharmacy peers will Take 5 minutes to tell you about something they do in their pharmacy that is working well for them. Then you’ll have 10 minutes to interact, ask questions, and offer suggestions. When time runs out, it’s on to the next one. Of course, there’s plenty of time at the NCPA 2020 MLC for further one-on-one dialogue to follow up and learn more from each other. You’ll love this fast-moving time of expense-reducers and revenue-generators.

Shane Clarambeau, RPh, CEO, Shane’s Pharmacy
Darrin Silbaugh, RPh, Harrisburg Pharmacy


Medical at Home: A New Model for Aging in Place

Do you want to move into a nursing facility? Most likely, your patients don’t either. Some pharmacies have grown their market share by offering medical-at-home services. Providing long-term care services to patients who might otherwise be in a nursing home can help patients stay in the community longer. Get the ins and outs on potential services, billing procedures, and referral sources in this session.

Chris Mangione, RPh, MBA, president, GeriMed. A well-respected leader in the pharmacy industry, Mangione’s diverse career history touches multiple facets of pharmacy, including account management with Pfizer, Medicare Part D product manager and clinical account management at Humana, life science consulting and LTC corporate VP of clinical and utilization management with PharMerica, and senior director of national accounts in McKesson’s Alternate Site Pharmacy Division. He is an innovator and long-term care leader and has been a strong advocate for medical-at-home services.  


Legal Considerations for Prescriber Collaboration

As your service revenue becomes a larger portion of your strategic plan, understanding how to structure prescriber relationships becomes even more important. Health care attorney Jeff Baird will walk you through the federal and state regulations governing this space, the legal pitfalls to avoid, and ultimately what you can and cannot do when collaborating with the medical community.

Jeff Baird, Esq., chairman, Health Care Group, Brown & Fortunato, PC. The health care group at Jeff’s firm represents home medical equipment companies, pharmacies, infusion companies, drug wholesalers and re–packagers, long term care facilities, home health agencies, hospitals, physicians, and other health care providers. Jeff works with community pharmacists on a variety of contracting and legal concerns.  


From Prescriptions to Patients: Assessing and Addressing Operations From the Outside In

In the middle of the madness, it can be hard to pause, assess, and address the operations of your business. Providing an outsider’s perspective, Flip the Pharmacy coaches across the country are helping community pharmacies move from a transaction-based “in the moment” business to a practice of longitudinal care. In this session, take a step back from your own operations in order to get staff buy-in, streamline workflows, and transform your practice.    

Kelsey SchwanderPharmD, clinical specialist,  Good Day Pharmacy, and Flip the Pharmacy coachIn her current role, Kelsey works across Good Day’s multiple locations to implement new programs by training staff on implementation and developing turnkey pharmacy resources. Kelsey recently founded BHealth Consulting, a clinical consulting company. Kelsey serves as a Flip the Pharmacy coach, supporting both her pharmacies and others in Colorado through the transformative, multi-year approach of engaging pharmacies to become longitudinal care sites. 


 Pharmacist and Pharmacy Technician Learning Objectives:  

  1. List important deadlines and requirements for regulatory compliance.  
  2. Discuss ideas for improving business efficiencies and patient care.  
  3. Describe the medical–at–home population and associated pharmacy services.  
  4. Describe methodologies implemented by NCPDP and CMS to identify these patients and how to process claims for prescriptions dispensed for medical–at–home patients. 
  5. Explain legally acceptable strategic relationships with physicians in order to provide excellent patient care and facilitate referrals from physicians.  
  6. Discuss attributes and implementation strategies of a longitudinal-care pharmacy model. 
  7. Discuss motivating factors for achieving employee buy-in for enhanced services.  

 ACPE UAN: 0207-0000-20-002-L04-P | ACPE UAN: 0207-0000-20-002-L04-T | 3.75 contact hours (0.375 CEUs) | Activity Type: Knowledge-Based 



8 a.m. – Noon


Take 5!


Another round of expense-reducers and revenue-generator ideas from pharmacy peers. They will Take 5 minutes to tell you about something they do in their pharmacy that is working well for them and 10 minutes to interact, ask questions, and offer suggestions.

Hashim Zaibak, PharmD, CEO, Hayat Pharmacies
Denise Conway, RPh, owner, Conway’s Pharmacy-Mount Vernon & Danville


Working Together to Improve the Business Environment

NCPA CEO Douglas Hoey will outline the association’s strategic initiatives for the year ahead, including a new branding campaign for local neighborhood pharmacies, and opportunities for member pharmacy owners to be engaged in the action. Special guests will give context to the environment in which pharmacies operate, including state and federal activity. 

Led by NCPA CEO B. Douglas Hoey, MBA, pharmacist 


Drug Pricing 2020

Last year will be remembered for a flurry of drug pricing activity by the administration and both houses of Congress. What should we expect this year, and what will it mean for pharmacy? John Michael O’Brien, pharmacist and former senior adviser to HHS Secretary Alex Azar, will share unique perspectives about his time leading drug pricing reform for the Trump Administration and his predictions for the future.

John O’Brien, former senior adviser for drug pricing reform, HHS


An Update From the Hill and Around the Country  

NCPA’s CEO and top advocacy staff will examine what the upcoming Supreme Court case, Rutledge v. PCMA, could mean for community pharmacy. We’ll discuss the wins, the challenges, and the unknowns that have a significant impact on your business.  

Ronna Hauser, PharmD, NCPA vice president of policy and governmental affairs operations, NCPA  


Drug Pricing 2020

Last year will be remembered for a flurry of drug pricing activity by the administration and both houses of Congress. What should we expect this year, and what will it mean for pharmacy? John Michael O’Brien, pharmacist and former senior adviser to HHS Secretary Alex Azar, will share unique perspectives about his time leading drug pricing reform for the Trump Administration and his predictions for the future. 

John Michael O’Brien, PharmD, former senior adviser to HHS Secretary Alex Azar 


Scope, Practice Acts, and Business Opportunity 

Pharmacists providing immunizations started in one state and grew to be widely accepted today. What’s next? Get insights on pharmacist scope of practice advances, new things you can already do, and where the state action is in expanding care services and revenue opportunities. 

Rebecca Snead, RPh, CAE, EVP and CEO, National Alliance of State Pharmacy Associations 


Pharmacist and Pharmacy Technician Learning Objectives:  

  1. Discuss ideas for improving business efficiencies and patient care.  
  2. Discuss current legislative and regulatory issues that affect your pharmacy practice.  
  3. Describe the perverse incentives in the pharmaceutical supply chain and the actions proposed to address them. 
  4. Explain the differences between administration, House, and Senate’s proposals to lower prescription drug prices. 
  5. Compare and contrast legislative and regulatory process at the state and federal level. 
  6. Discuss emerging trends for pharmacist scope of practice and payment. 

 ACPE UAN: 0207-0000-20-003-L03-P | ACPE UAN: 0207-0000-20-003-L03-T | 3.75 contact hours (0.375 CEUs) | Activity Type: Knowledge-Based


acpe logoNCPA is accredited by the Accreditation Council for Pharmacy Education as a provider of continuing pharmacy education. This program will provide up to 11.25 contact hours (1.25 CEUs) of continuing pharmacy education. Participants need to sign into the session, attend the session, and complete a session evaluation in order to receive credit for the program. Target audience: community pharmacists and community pharmacy technicians.