General Sessions

Thursday, Feb. 23
General Session 8 a.m. – Noon

Welcome and Overview of the 2023 Multiple Locations Conference

NCPA President Hugh Chancy, RPh, owner, Chancy Drugs

Hiring and Managing an In-Field Sales Representative
Operations-minded pharmacy owner Nicolette Mathey knew adding a team member focused on sales and marketing would pay dividends. Managing productivity and establishing a sales-based compensation structure was more challenging. Hear firsthand how she and her team developed a list of roles and responsibilities and navigated legal considerations for selecting an incentive structure and an ongoing management plan that led to business growth.

Nicolette Mathey, PharmD, owner, Palm Harbor Pharmacy

Pharmacy-based Insurance Agents and Navigating Medicare Plans
When they found their pharmacy was out of network for a major Medicare plan in their area for 2023, pharmacy owners Dared and Renee Price got to work helping more than 600 patients sift through the insurance maze in a matter of a few weeks. As both a health insurance agent and pharmacist, Renee brought extra value to her patients and pharmacies. Join them as they share their experience developing a process for contacting Medicare beneficiaries across multiple locations, setting up appointments, and the benefits they’ve seen having an insurance agent on staff to help patients navigate their Medicare options.

Dared and Renee Price, PharmDs, owners, Price Pharmacies, Inc.

Four Questions You Should Be Asking Your Team
By asking a few simple questions about what energizes and drains team members, Amina Abubaker was able to uncover her team’s perceptions around the work they do and act on it. Amina found that shifting responsibilities so team members can spend even four hours a week on activities that energize them helped them stay motivated and happier doing more monotonous tasks the rest of the week. She will walk us through the exercise she gave to her team, how she acted on the results, and her tips for retaining talent.

Amina Abubaker, PharmD, CEO, Avant Pharmacy and Wellness


Take 5!
Pharmacy peers will take five minutes to tell you about something they do in their pharmacy that is working well for them. Then you’ll have 10 minutes to interact, ask questions, and offer suggestions. When time runs out, it’s on to the next one. Of course, there’s plenty of time at the NCPA 2023 MLC for further one-on-one dialogue to follow up and learn even more from each other. You’ll love this fast-moving time of expense-reducers and revenue-generators.

Zach McLeod, PharmD, owner, Buy-Rite Drugs
Jeff Harrell, RPh, Peninsula Pharmacies, Inc.

What You Need to Do This Year
Between preparing for the DIR hangover, USP updates, track and trace implementation dates, and new biosimilars and vaccines hitting your shelves, you have a lot to keep up with this year. We’ve assembled a business checklist of the most important items that should be on your radar.

Ronna Hauser, PharmD, NCPA senior vice president, policy and pharmacy affairs

Track and Trace Discussion
The drug supply chain security requirements of DSCSA of 2013 will be more directly impacting retailers this coming November. How are other operators preparing their businesses to handle product verification? Learn from one another in this open-forum discussion.

A Low-risk, High Reward Entry into Convenient Care Clinics
Wanting to meet the needs of her communities and compete with big-box convenient care clinics, Regional chain owner Lynne Fruth partnered with her local health systems on a collaboration model that paid dividends: the health system paid for the clinic build-out inside of the pharmacy and the pharmacy charges rent. Get best practices around contract terms, layout considerations, and tips for seeking a health system partner.

Lynne Fruth, president, Fruth Pharmacy

Pharmacist and Pharmacy Technician Learning Objectives:

  1. Define the roles and responsibilities of a pharmacy-based in-field sales representative.

  2. Describe different compensation structures for sales representatives and how safe harbor applies.

  3. Describe best practices for helping patients navigate Medicare options.

  4. Explain the role of a pharmacy-based insurance agent, including training requirements.

  5. List four questions that can help you identify how engaged your team members are at a given time.

  6. Describe strategies for maximizing the unique skill sets of team members.

  7. List important deadlines and requirements for regulatory compliance.

  8. Discuss best practices for establishing a convenient care clinic inside your community pharmacy.

ACPE UAN: 0207-0000-23-702-L04-P| ACPE UAN: 0207-0000-23-702-L04-T| 3.75 contact hours (0.375 CEUs) | Activity Type: Knowledge-Based

Friday, Feb. 24
General Session 8 a.m. – Noon

Take 5!

Steve Moore, PharmD, owner, Condo Pharmacy
Marc Ost, co-owner, Eric’s Rx Shoppe

Recruiting and Hiring in Today’s Labor Market
In today’s environment, when there are two open positions for every potential candidate, a proactive recruitment strategy and established hiring processes has never been so important. Join human resources expert Britney Beck as she shares how being intentional about recruitment and hiring changes the game. You will learn how to approach recruitment, including job ads; finding candidates who add to your culture; and how retention strategies, like compensation and benefits, attract candidates.

Britney Beck, SHRM-SCP, founder and chief people strategist, Hi-Wire HR Consulting

How Hometown Pharmacy Builds Patient Trust through Food and Customized Medicine
Pharmacy owner and longtime wellness advocate Dan Strause has unlocked a new way to support his patients. By partnering with an organic meal delivery service and offering custom nutraceuticals, his pharmacy has helped more than 3,000 patients with their individual health care needs – all with minimal investment.

Dan Strause, president and CEO, Hometown Pharmacy

Remedy Health: A Case Study, by the University of Arkansas for Medical Sciences Student Business Plan Team
A team of student pharmacists from the University of Arkansas for Medical Sciences College of Pharmacy and first-place finishers in the 2022 Good Neighbor Pharmacy NCPA Pruitt-Schutte Student Business Plan Competition will share their award-winning concept for a pharmacy practice specializing in genetic testing, health and wellness coaching, and supplementation.

Riley Caraway, Lindsey Cooper, Tanner Cooper (team captain), Hannah Howard, PharmD candidates, University of Arkansas for Medical Sciences


Insights From a Former DEA Attorney on Controlled Substances
As the marketplace adapts to ramifications of the ongoing national opioid litigation and the continued emphasis on community pharmacies by the Drug Enforcement Administration, former DEA Associate Chief Counsel and current DEA litigation and compliance attorney Larry Cote shares his perspective on best practices and risk mitigation when dispensing controlled substances. Join us as he discusses current federal regulatory initiative, the current enforcement environment, and resolving potential red flags before dispensing controlled substances. Be sure to bring your questions to this interactive session.

Larry Cote, JD, founding partner, Cote Law PLLC

The Technician Workforce and Your Business
With onboarding a key replacement costing one-half to two times an employee’s annual salary, how do you keep rockstar technicians fulfilled and productive? Pharmacist Liza Chapman shares key insights from a recent technician workforce study around advanced technician roles, training, and why some technicians are leaving the workforce. Then, multi-store owner Tina Chancy and NCPA CEO Douglas Hoey react to the study and discuss the impact on your management strategy.

Liza Chapman, PharmD, FAPhA, vice president of partnership development, Pharmacy Technician Certification Board
Tina Chancy, RPh, co-owner, Chancy Drugs

Pharmacist and Pharmacy Technician Learning Objectives:

  1. Discuss ideas for improving business efficiencies and patient care.

  2. Discuss recruitment strategies for filling key positions.

  3. Describe best practices for establishing procedures around recruitment and retention.

  4. List common red flags associated with controlled substance dispensing that your pharmacy should be aware of.

  5. Discuss how to assess your businesses’-controlled substance policies.

  6. List three key findings around the technician job role from a recent workforce study.

  7. Discuss best practices for utilizing skilled technicians to the top of their license.

ACPE UAN: 0207-0000-23-703-L04-P| ACPE UAN: 0207-0000-23-703-L04-T| 3.75 contact hours (0.375 CEUs) | Activity Type: Knowledge-Based

Saturday, Feb. 25
General Session 8:30 a.m. – 12:30 p.m.

Take 5!

Joe Moose, PharmD, co-owner, Moose Pharmacies
Tim Mitchell, RPh, owner, Mitchells Drug Stores

The ABC’s of Community Pharmacy Evolution
NCPA CEO Douglas Hoey will outline the association’s new strategic plan and progress made thus far. Special guests will give context to the environment in which your pharmacies operate, including state and federal activity.

B. Douglas Hoey, MBA, pharmacist, CEO, NCPA

Issues Impacting Your Bottom Line
NCPA’s senior pharmacy affairs and policy lead Ronna Hauser will share a birds-eye view of the political landscape with a new Congress. Get a real-time update on legislation and regulations that could reshape pharmacy payment and practice for the next decade—for better or worse.

Ronna Hauser, PharmD, NCPA senior vice president, policy and pharmacy affairs

Changes Now and in the Future From Recent Drug Pricing Legislation
Pharmacist John M. Coster, part of the new Medicare Drug Rebate and Negotiation Group, helped shape the landmark OBRA 90 pharmacy legislation in 1990 that is still playing a significant role three decades later, and he is at it again with the Inflation Reduction Act. Under the act, the federal government will soon negotiate the price of a number of prescription drugs in Medicare, which will have a major impact on the patients, providers, and the pharmaceutical supply chain. It also limits patient out-of-pocket costs, caps Medicare copays on insulin, and redesigns the Part D drug benefit. Hear his unique insights about the legislation and its impact on your business and patients.

John M. Coster, PhD, RPh, Centers for Medicare and Medicaid Services, Center for Medicare

Marketplace Prescription Coverage Dynamics Sure to Shape Your Business Strategies
NCPA CEO Douglas Hoey and a couple of industry veterans will lead a discussion among all attendees about the latest developments in the prescription drug coverage market. Low-cost generics, PBMs getting in the discount card space, multiple biosimilars of the No. 1-selling product in the country are just a few things affecting the strategies for your operation.

Trent Theide, PharmD, MBA, president, PAAS National
Greg Baker, RPh, co-founder and CEO, EmsanaRx

Pharmacist and Pharmacy Technician Learning Objectives:

  1. Explain geotargeting and how it could be utilized.

  2. Discuss ideas for improving business efficiencies and patient care.

  3. Describe NCPA’s 2025 strategic plan.

  4. Discuss current legislative and regulatory issues that affect your pharmacy practice.

  5. List what the Inflation Reduction Act does for your pharmacies.

  6. Discuss how biosimilars, low-cost generics, and discount cards could change market dynamics.

ACPE UAN: 0207-0000-23-704-L03-P| ACPE UAN: 0207-0000-23-704-L03-T| 3.75 contact hours (0.375 CEUs) | Activity Type: Knowledge-Based