How to Maximize Efficiencies with Adherence Operations


Paula Boettler and her team spent a year transforming adherence operations at her pharmacy while she was an NCPA Innovation Center/CPESN® Community Pharmacy Fellow. The results speak for themselves: 500 med sync patients and growing, $150,000 in inventory savings by implementing a central fill model across their three locations, and a team of empowered, critically-thinking technicians leading the process. Hear from the teamwhat they’ve learned and how your team can replicate their success.

Pharmacist and Pharmacy Technician Learning Objectives:

  1. Discuss best practices for engaging and coaching staff on service implementation.

  2. Discuss the advantages and disadvantages of implementing a central fill model.

  3. Review the workflow for medication synchronization.