Enhanced Services Boot Camp: Beyond the Basics

Concord, North Carolina
April 16, 2020
8:00 a.m. – 3:45 p.m.

Ready to step up your enhanced services game? The NCPA Innovation Center's Enhanced Services Boot Camp: Beyond the Basics is an intensive course designed to help assess and expand your current enhanced services. Our team of industry leader faculty will answer the nitty-gritty questions about care planning, pharmacy workflow, and much more. Get the tools you need to plan, execute, and thrive at the peer-to-peer Enhanced Services Boot Camp.

Agenda

7:30 - 8 a.m.

Registration


8 - 9 a.m.

What's the opportunity?
Changes in health care delivery and payment along with shortages of primary care physicians have put independent pharmacy owners in a unique position to partner with physician practices to expand their clinical service offerings to better serve patients and transform their pharmacies into health care destinations.

Pharmacist and Pharmacy Technician Learning Objectives:

  • Discuss common characteristics of pharmacies in a community pharmacy enhanced service network.

  • Discuss the role of community pharmacy in providing medication management resources to the highest risk populations.

  • Review the history behind the current pharmacy reimbursement model

  • Discuss possible solutions to low reimbursements center around a product

0207-0000-20-400-L04-P | 0207-0000-20-400-L04-T | 1.0 contact hours (0.1 CEUs) |Activity Type: Knowledge-Based


9 - 10 a.m.

Maximizing care plan opportunities
Documenting what you do can transform your practice and attract payers. Pharmacy system vendors are making documentation and care planning easier than ever before. In this session, learn tips on integrating care planning into your workflow.

Pharmacist and Pharmacy Technician Learning Objectives:

  • Define the elements of a care plan that are needed to document patient care interactions.

  • Describe strategies for implementing care planning into pharmacy workflow.

  • Identify various types of interventions that should be documented in a care plan.

0207-0000-20-401-L04-P | 0207-0000-20-401-L04-T | 1.0 contact hours (0.1CEUs) |Activity Type: Knowledge-Based


10 - 10:15 a.m.   

Break


10:15 - 11:30 a.m.

Putting it all together
You've heard from the experts on how to maximize your workflow and increase clinical document. Now walk through patient cases that highlight both enhanced services as well as how to capture them in a care plan.

Pharmacist and Pharmacy Technician Learning Objectives:

  • Identify components that should be documented in a care plan.

  • Develop a sustainable plan of action to increase documentation in a pharmacy workflow.

0207-0000-20-402-L04-P | 0207-0000-20-402-L04-T | 1.25 contact hours (0.125 CEUs) |Activity Type: Knowledge-Based


11:30 a.m. 12:30 p.m.

Lunch


12:30 - 2 p.m.

Streamlining your workflow
Incorporating additional activities in an already busy and stressful environment can be overwhelming. Developing and streamlining an efficient proactive dispensing workflow in the pharmacy is the key to growth and long-term success.

Pharmacist and Pharmacy Technician Learning Objectives:

  • Outline staffing/workflow considerations needed for enhanced service delivery.

  • Discuss how a clinical medication synchronization program can positively affect pharmacy operations and health care quality.

  • Review a strategic approach to growing enhanced services, while ensuring quality patient care.

0207-0000-20-403-L04-P | 0207-0000-20-403-L04-T | 1.5 contact hours (0.15 CEUs) |Activity Type: Knowledge-Based


2 - 2:15 p.m.   

Break


2:15 - 3:45 p.m.

Measuring success
If you aim at nothing, you will hit it every time. Goal setting and evaluation are a vital part of enhanced services. Learn how to define success and ensure you hit the target every time.

Pharmacist and Pharmacy Technician Learning Objectives:

  • Discuss performance programs from third party payers.

  • Identify an adherence program patient enrollment SMART goal for your pharmacy.

  • Recognize the role data mining plays in crafting enhanced services.

0207-0000-20-404-L04-P | 0207-0000-20-404-L04-T | 1.5 contact hours (0.15CEUs) |Activity Type: Knowledge-Based